ChurnZero vs. Freshsuccess

ChurnZero

311 Reviews and Ratings

Freshsuccess

14 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ChurnZero	Score9.6 out of 10	N/A	ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays,…	N/A
Freshsuccess	Score7.3 out of 10	N/A	Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…	$79 per month

Pricing

ChurnZero

Freshsuccess

No answers on this topic

Estate: $79 billed annually
per month per user
Estate: $95 billed monthly
per month per user
Forest: $129 billed annually
per month per user
Forest: $150 billed monthly
per month per user

Pricing Offerings
ChurnZero	Freshsuccess
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	ChurnZero	Freshsuccess
Considered Both Products	ChurnZero Mike Holihan Director of Marketing and Customer Success in Customer Service at MasterLibrary (Facilities Services, 11-50 employees) Chose ChurnZero Much more robust with plays, segmentation, and in-app messaging capabilities. Also, better sales experience. Churn Zero took the time to learn our business and that made our implementation more customized for us. There were also integrations to other systems that we use that … Incentivized Helpful? Verified User Chose ChurnZero What made us chose ChurnZero was a mix of the below: - Personal interaction with their sales team, with a lot of dedication and interest from both sides. - Customization, enough to allow us to tailor everything based on our needs, but not too much either, so that we feel … Incentivized Helpful? Tahima Begum Vice President, Customer Success at Pixlee (Computer Software, 51-200 employees) Chose ChurnZero ChurnZero's interface is very easy to use. Additionally, seems that ChurnZero has more reports available. Incentivized Helpful? Verified User Chose ChurnZero ChurnZero was a good starting point for us. We’re not a traditional SaaS company, so we needed something that was moldable to fit our needs. ChurnZero did that. Incentivized Helpful? Mete Kural Director of Spike Labs at Edlio, LLC (Computer Software, 51-200 employees) Chose ChurnZero The ChurnZero team is wonderful to work with, unlike any other vendor we work with. Being in the business of customer success automation, ChurnZero really knows how to do customer success themselves. Incentivized Helpful? Trevor Machinia Director of Training and Support in Customer Service at Workzone (Internet, 11-50 employees) Chose ChurnZero In general, while ChurnZero's reporting is a tiiiiiiny bit less flexible than that of Natero's, it's clear that ChurnZero was more tailor made for teams like ours, both in terms of look and overall functionality. Also, in our interactions with the sales team, ChurnZero seemed … Incentivized Helpful? Alex Dingley Director of Customer Success at Workzone (Internet, 11-50 employees) Chose ChurnZero We selected ChurnZero based on how well the sales team was able to help us connect the dots... and how confident we felt in the company, based on the thoroughness of the sales-person. They really did take the time (like we would) to get to know the business needs... whereas the … Incentivized Helpful?	Freshworks Inc Verified User Chose Freshsuccess Gainsight had all of the functionality but had the price tag to match. ChurnZero and ClientSuccess were also very close, and we nearly chose one of those. We didn't love the UI of ChurnZero and ClientSuccess had the best UI by far but was lacking in some of the functionality … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

ChurnZero

Freshsuccess

Comparison of Security features of ChurnZero and Freshsuccess
Feature	ChurnZero 9.8 191 Ratings	Freshsuccess 10.0 5 Ratings
Role-based user permissions	9.8191 Ratings	10.05 Ratings

Comparison of Platform & Infrastructure features of ChurnZero and Freshsuccess
Feature	ChurnZero 9.7 203 Ratings	Freshsuccess 7.1 6 Ratings
API	9.6165 Ratings	7.25 Ratings
Integration with Salesforce.com	9.8169 Ratings	7.26 Ratings
Integration with Marketo	00 Ratings	7.01 Ratings
Integration with Eloqua	00 Ratings	7.01 Ratings

Comparison of Customer Data Extraction / Integration features of ChurnZero and Freshsuccess
Feature	ChurnZero 9.8 219 Ratings	Freshsuccess 8.6 6 Ratings
Product usage	9.6216 Ratings	8.16 Ratings
Help desk / support tickets	9.9175 Ratings	9.15 Ratings

Comparison of Customer Success Management features of ChurnZero and Freshsuccess
Feature	ChurnZero 9.2 224 Ratings	Freshsuccess 7.1 6 Ratings
NPS surveys	9.9196 Ratings	7.02 Ratings
Sponsor tracking	6.177 Ratings	7.01 Ratings
Customer profiles	9.5209 Ratings	7.15 Ratings
Automated workflow	9.7216 Ratings	8.06 Ratings
Internal collaboration	9.8183 Ratings	5.35 Ratings
Customer health scoring	9.7221 Ratings	8.16 Ratings
Customer segmentation	9.7215 Ratings	7.25 Ratings

Comparison of CSM Reporting & Analytics features of ChurnZero and Freshsuccess
Feature	ChurnZero 9.5 224 Ratings	Freshsuccess 7.4 6 Ratings
Customer health trends	9.7213 Ratings	9.16 Ratings
Engagement analytics	9.6208 Ratings	7.06 Ratings
Revenue forecasting	9.370 Ratings	4.44 Ratings
Dashboards	9.3218 Ratings	9.16 Ratings

User Ratings
	ChurnZero	Freshsuccess
Likelihood to Recommend	9.9 (227 ratings)	6.3 (6 ratings)
Likelihood to Renew	8.2 (5 ratings)	- (0 ratings)
Usability	7.3 (131 ratings)	- (0 ratings)
Availability	9.1 (1 ratings)	- (0 ratings)
Performance	6.4 (1 ratings)	- (0 ratings)
Support Rating	6.5 (122 ratings)	- (0 ratings)
In-Person Training	6.4 (1 ratings)	- (0 ratings)
Online Training	7.3 (2 ratings)	- (0 ratings)
Implementation Rating	8.3 (3 ratings)	- (0 ratings)
Configurability	6.4 (1 ratings)	- (0 ratings)
Ease of integration	7.3 (1 ratings)	- (0 ratings)
Product Scalability	9.1 (1 ratings)	- (0 ratings)
Vendor post-sale	9.1 (1 ratings)	- (0 ratings)