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ChurnZero vs. Strikedeck (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChurnZero

    Score9.6 out of 10
    N/AChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays,…N/A

    Strikedeck (discontinued)

    Score4.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available.N/A
    Pricing
    ChurnZeroStrikedeck (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ChurnZeroStrikedeck (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    ChurnZeroStrikedeck (discontinued)
    Considered Both Products
    ChurnZero
    Chose ChurnZero
    Both Strikedeck and ChurnZero fit our needs. We choose to go with ChurnZero because it had a simpler, more intuitive interface and better pricing. After we purchased we also learned that their implementation team is very cooperative, even [beyond] our expectations. We are glad …
    Incentivized
    Chose ChurnZero
    Strikedeck was way to difficult to use and required way to many steps to do one thing. ChurnZero is a game changer with that. When logging a activity, it is literally the same page for everything, no jumping back and forth or having to start a different tab.
    Incentivized
    Chose ChurnZero
    ChurnZero has better UX/UI. Same complex configuration capability with easier use-case functionality.
    Incentivized
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ChurnZeroStrikedeck (discontinued)
    Security
    Comparison of Security features of ChurnZero and Strikedeck (discontinued)
    Feature
    ChurnZero
    9.8
    191 Ratings
    Strikedeck (discontinued)
    8.5
    4 Ratings
    Role-based user permissions9.8191 Ratings8.54 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of ChurnZero and Strikedeck (discontinued)
    Feature
    ChurnZero
    9.7
    203 Ratings
    Strikedeck (discontinued)
    8.4
    5 Ratings
    API9.6165 Ratings7.33 Ratings
    Integration with Salesforce.com9.8169 Ratings9.64 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of ChurnZero and Strikedeck (discontinued)
    Feature
    ChurnZero
    9.8
    219 Ratings
    Strikedeck (discontinued)
    8.7
    5 Ratings
    Product usage9.6216 Ratings9.45 Ratings
    Help desk / support tickets9.9175 Ratings8.04 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of ChurnZero and Strikedeck (discontinued)
    Feature
    ChurnZero
    9.2
    224 Ratings
    Strikedeck (discontinued)
    8.7
    5 Ratings
    NPS surveys9.9196 Ratings8.84 Ratings
    Sponsor tracking6.177 Ratings9.01 Ratings
    Customer profiles9.5209 Ratings8.65 Ratings
    Automated workflow9.7216 Ratings8.05 Ratings
    Internal collaboration9.8183 Ratings8.04 Ratings
    Customer health scoring9.7221 Ratings9.45 Ratings
    Customer segmentation9.7215 Ratings9.05 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of ChurnZero and Strikedeck (discontinued)
    Feature
    ChurnZero
    9.5
    224 Ratings
    Strikedeck (discontinued)
    7.8
    5 Ratings
    Customer health trends9.7213 Ratings8.85 Ratings
    Engagement analytics9.6208 Ratings8.05 Ratings
    Revenue forecasting9.370 Ratings6.22 Ratings
    Dashboards9.4218 Ratings8.24 Ratings
    User Ratings
    ChurnZeroStrikedeck (discontinued)
    Likelihood to Recommend
    9.9
    (227 ratings)
    7.6
    (5 ratings)
    Likelihood to Renew
    8.2
    (5 ratings)
    -
    (0 ratings)
    Usability
    7.3
    (131 ratings)
    5.6
    (5 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    6.4
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.5
    (122 ratings)
    7.8
    (5 ratings)
    In-Person Training
    6.4
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.3
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.3
    (3 ratings)
    -
    (0 ratings)
    Configurability
    6.4
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    -
    (0 ratings)