Invited by the Vendor
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
ChurnZero | Score9.6 out of 10 | N/A | ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays,… | N/A |
Strikedeck (discontinued) | Score4.3 out of 10 | Mid-Size Companies (51-1,000 employees) | Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available. | N/A |
| ChurnZero | Strikedeck (discontinued) | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| ChurnZero | Strikedeck (discontinued) | |
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| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| ChurnZero | Strikedeck (discontinued) | |||||||||||||||||||||||||
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| Security |
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| Platform & Infrastructure |
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| Customer Data Extraction / Integration |
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| Customer Success Management |
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| ChurnZero | Strikedeck (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 9.9 | 7.6 |
| Likelihood to Renew | 8.2 | - |
| Usability | 7.3 | 5.6 |
| Availability | 9.1 | - |
| Performance | 6.4 | - |
| Support Rating | 6.5 | 7.8 |
| In-Person Training | 6.4 | - |
| Online Training | 7.3 | - |
| Implementation Rating | 8.3 | - |
| Configurability | 6.4 | - |
| Ease of integration | 7.3 | - |
| Product Scalability | 9.1 | - |
| Vendor post-sale | 9.1 | - |