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Cisco Finesse vs. Gladly CX Platform

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Cisco Finesse

26 Reviews and Ratings

Gladly CX Platform

10 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Finesse

    Score5.5 out of 10
    		N/ACisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.N/A

    Gladly CX Platform

    Score8 out of 10
    		N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Pricing
    Cisco FinesseGladly CX Platform
    Editions & Modules
    No answers on this topic
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Offerings
    Pricing Offerings
    Cisco FinesseGladly CX Platform
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Cisco FinesseGladly CX Platform
    Contact Center Software
    Comparison of Contact Center Software features of Cisco Finesse and Gladly CX Platform
    Feature
    Cisco Finesse
    7.5
    7 Ratings
    Gladly CX Platform
    -
    Ratings
    Agent dashboard8.06 Ratings00 Ratings
    Validate callers8.75 Ratings00 Ratings
    Outbound response5.07 Ratings00 Ratings
    Call forwarding5.06 Ratings00 Ratings
    Click-to-call (CTC)8.93 Ratings00 Ratings
    Warm transfer5.05 Ratings00 Ratings
    Predictive dialing8.04 Ratings00 Ratings
    Interactive voice response8.03 Ratings00 Ratings
    REST APIs8.02 Ratings00 Ratings
    Call scripts8.03 Ratings00 Ratings
    Call tracking8.36 Ratings00 Ratings
    Multichannel integration8.93 Ratings00 Ratings
    CRM software integration8.13 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cisco Finesse and Gladly CX Platform
    Feature
    Cisco Finesse
    6.1
    7 Ratings
    Gladly CX Platform
    -
    Ratings
    Inbound call routing6.07 Ratings00 Ratings
    Omnichannel inbound routing7.73 Ratings00 Ratings
    Recording7.95 Ratings00 Ratings
    Quality management5.05 Ratings00 Ratings
    Call analytics6.06 Ratings00 Ratings
    Historical reporting4.06 Ratings00 Ratings
    Live reporting2.06 Ratings00 Ratings
    Customer surveys8.74 Ratings00 Ratings
    Customer interaction analytics7.33 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Cisco Finesse and Gladly CX Platform
    Feature
    Cisco Finesse
    -
    Ratings
    Gladly CX Platform
    8.0
    2 Ratings
    Organize and prioritize service tickets00 Ratings5.02 Ratings
    Expert directory00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings10.02 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings5.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Cisco Finesse and Gladly CX Platform
    Feature
    Cisco Finesse
    -
    Ratings
    Gladly CX Platform
    10.0
    1 Ratings
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Cisco Finesse and Gladly CX Platform
    Feature
    Cisco Finesse
    -
    Ratings
    Gladly CX Platform
    10.0
    2 Ratings
    IVR00 Ratings10.02 Ratings
    Social integration00 Ratings10.02 Ratings
    Email support00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings10.02 Ratings
    User Ratings
    Cisco FinesseGladly CX Platform
    Likelihood to Recommend
    5.0
    (7 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    5.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    10.0
    (1 ratings)