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Cisco Finesse vs. LiveAgent

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Cisco Finesse

26 Reviews and Ratings

LiveAgent

144 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Finesse

    Score5.5 out of 10
    		N/ACisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.N/A

    LiveAgent

    Score9.7 out of 10
    Small Businesses (1-50 employees)
    		LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…

    $15

    per month per seat

    Pricing
    Cisco FinesseLiveAgent
    Editions & Modules
    No answers on this topic
    Free
    $0
    per month
    Small
    $15
    per month per seat
    Medium
    $29
    per month per seat
    Large
    $49
    per month per seat
    Enterprise
    $69
    per month per seat
    Offerings
    Pricing Offerings
    Cisco FinesseLiveAgent
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Cisco FinesseLiveAgent
    Contact Center Software
    Comparison of Contact Center Software features of Cisco Finesse and LiveAgent
    Feature
    Cisco Finesse
    7.5
    7 Ratings
    LiveAgent
    -
    Ratings
    Agent dashboard8.06 Ratings00 Ratings
    Validate callers8.75 Ratings00 Ratings
    Outbound response5.07 Ratings00 Ratings
    Call forwarding5.06 Ratings00 Ratings
    Click-to-call (CTC)8.93 Ratings00 Ratings
    Warm transfer5.05 Ratings00 Ratings
    Predictive dialing8.04 Ratings00 Ratings
    Interactive voice response8.03 Ratings00 Ratings
    REST APIs8.02 Ratings00 Ratings
    Call scripts8.03 Ratings00 Ratings
    Call tracking8.36 Ratings00 Ratings
    Multichannel integration8.93 Ratings00 Ratings
    CRM software integration8.13 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cisco Finesse and LiveAgent
    Feature
    Cisco Finesse
    6.1
    7 Ratings
    LiveAgent
    -
    Ratings
    Inbound call routing6.07 Ratings00 Ratings
    Omnichannel inbound routing7.73 Ratings00 Ratings
    Recording7.95 Ratings00 Ratings
    Quality management5.05 Ratings00 Ratings
    Call analytics6.06 Ratings00 Ratings
    Historical reporting4.06 Ratings00 Ratings
    Live reporting2.06 Ratings00 Ratings
    Customer surveys8.74 Ratings00 Ratings
    Customer interaction analytics7.33 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Cisco Finesse and LiveAgent
    Feature
    Cisco Finesse
    -
    Ratings
    LiveAgent
    7.7
    59 Ratings
    Organize and prioritize service tickets00 Ratings7.956 Ratings
    Expert directory00 Ratings7.947 Ratings
    Subscription-based notifications00 Ratings7.042 Ratings
    ITSM collaboration and documentation00 Ratings6.838 Ratings
    Ticket creation and submission00 Ratings8.458 Ratings
    Ticket response00 Ratings8.459 Ratings
    Self Help Community
    Comparison of Self Help Community features of Cisco Finesse and LiveAgent
    Feature
    Cisco Finesse
    -
    Ratings
    LiveAgent
    10.0
    52 Ratings
    External knowledge base00 Ratings10.049 Ratings
    Internal knowledge base00 Ratings10.047 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Cisco Finesse and LiveAgent
    Feature
    Cisco Finesse
    -
    Ratings
    LiveAgent
    8.5
    58 Ratings
    Customer portal00 Ratings10.053 Ratings
    IVR00 Ratings7.028 Ratings
    Social integration00 Ratings8.150 Ratings
    Email support00 Ratings7.454 Ratings
    Help Desk CRM integration00 Ratings10.046 Ratings
    User Ratings
    Cisco FinesseLiveAgent
    Likelihood to Recommend
    5.0
    (7 ratings)
    8.0
    (117 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.3
    (4 ratings)
    Usability
    5.0
    (1 ratings)
    8.0
    (4 ratings)
    Support Rating
    10.0
    (1 ratings)
    9.3
    (24 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (2 ratings)