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Cisco Finesse vs. RingCentral Contact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Finesse

    Score5.5 out of 10
    N/ACisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.N/A

    RingCentral Contact Center

    Score8.1 out of 10
    N/ARingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
    Pricing
    Cisco FinesseRingCentral Contact Center
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco FinesseRingCentral Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Cisco FinesseRingCentral Contact Center
    Considered Both Products
    Cisco
    No answer on this topic
    RingCentral
    Chose RingCentral Contact Center
    The cost was much lower than Cisco, but functionality and usability were the same. The cost was the deciding factor for our business.
    8x8 is cheaper and has much more fucntionality
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Cisco FinesseRingCentral Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Cisco Finesse and RingCentral Contact Center
    Feature
    Cisco Finesse
    7.5
    7 Ratings
    RingCentral Contact Center
    8.6
    22 Ratings
    Agent dashboard8.06 Ratings9.518 Ratings
    Validate callers8.75 Ratings7.010 Ratings
    Outbound response5.07 Ratings9.619 Ratings
    Call forwarding5.06 Ratings9.720 Ratings
    Click-to-call (CTC)8.93 Ratings9.611 Ratings
    Warm transfer5.05 Ratings8.010 Ratings
    Predictive dialing8.04 Ratings9.97 Ratings
    Interactive voice response8.03 Ratings8.410 Ratings
    REST APIs8.02 Ratings8.87 Ratings
    Call scripts8.03 Ratings9.913 Ratings
    Call tracking8.36 Ratings9.010 Ratings
    Multichannel integration8.93 Ratings6.011 Ratings
    CRM software integration8.13 Ratings6.310 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cisco Finesse and RingCentral Contact Center
    Feature
    Cisco Finesse
    6.1
    7 Ratings
    RingCentral Contact Center
    8.4
    21 Ratings
    Inbound call routing6.07 Ratings9.619 Ratings
    Omnichannel inbound routing7.73 Ratings8.011 Ratings
    Recording7.95 Ratings9.719 Ratings
    Quality management5.05 Ratings9.517 Ratings
    Call analytics6.06 Ratings9.418 Ratings
    Historical reporting4.06 Ratings9.018 Ratings
    Live reporting2.06 Ratings9.416 Ratings
    Customer surveys8.74 Ratings9.19 Ratings
    Customer interaction analytics7.33 Ratings2.46 Ratings
    User Ratings
    Cisco FinesseRingCentral Contact Center
    Likelihood to Recommend
    5.0
    (7 ratings)
    9.7
    (22 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.3
    (4 ratings)
    Usability
    5.0
    (1 ratings)
    8.7
    (3 ratings)
    Support Rating
    10.0
    (1 ratings)
    3.3
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)