Cisco Meeting Server (discontinued) vs. TeamViewer

Cisco meeting Server can be used to host meeting for a small group 2 people and also can host meeting for hundreds of people. Even if the scalability increases no compromise in the call and consistent performance can be observed. The video quality is clear and there is no noticeable latency between audio and video. The recording feature is well placed and it helps a lot in rectifying and processing the important points that might have been left out during the meeting.

Incentivized

Most suitable for large corporations who want to have real-time control of multiple devices in different countries. It is not suitable for scenarios where permissions for using the system need to be obtained from the user for every session if there is no support subscription in place.

• Picture and sound quality are excellent.
• Connection is strong and reliable.
• It allows people at home to feel apart of the meeting on site.

Incentivized

• Quick support is an nice feature to make it easy for the end user to download and use
• Easy to connect using numbers
• The connection is always good when connected to an end user
• The tool is easy to use, the buttons are easy to understand what the use for it is

Incentivized

• Add some of the features which are currently only accessible by API, this will reduce intervention of support team and downtime.
• Bring some features to foreground. Some users find it difficult to navigate to certain buttons which are embedded in menus.
• Allow easy access to some of the controls.

Incentivized

• Now, it doesn’t work in fast network environments: sometimes, data is delayed during transfer.
• There are a small number of ways that a user is allowed to change the interface on the device.
• Some minor increases in difficulty with advanced functions of the application.

Incentivized

because we're satisfied of the product

Incentivized

As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.

very easy to use and quick to learn

Incentivized

Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.

Incentivized

We get what we need with our TeamViewer licence.

Incentivized

Steady connection and easy quick connect and disconnect

Incentivized

I never used Support

Incentivized

The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate.

Incentivized

As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

Incentivized

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

Installation and configuration of the TeamViewer does not pose a huge problem and we were able to install the software in our network within one week. Helping staff was organized in the form of training sessions to understand the different aspects that it offers and because of its rich graphical user interface, adoption was easy.

Apart from Cisco Meeting Server, only Poly offers full fledged on-premise meeting server. Their solution is called Polycom RealPresence
Collaboration Server. But there solutions are mostly outdated. Even though they have recently changes to subscription via Poly Clarity but servers are still very old. Whereas Cisco Meeting Server was recently updated and integrates well with WebEx and Cisco's other products.

Incentivized

In my position, I have also used AnyDesk because we frequently utilize various software for different tasks. However, we opted for TeamViewer because our team members are not technically inclined. They are experts in other areas. TeamViewer was the ideal choice for us since we needed a software program that even non-techies could use.

Incentivized

I've rarely had problems with the product.

• Definitely cost effective if you use most of the services and are a partner
• They are very supportive with any issues the business faces and offers great solutions
• I would like to see a more user-friendly website

Incentivized

It took about 3 months.

• Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
• Remotely accessing devices in our office allows employees to stay productive while working from home.
• TeamViewer helps us to collaborate with other firms for projects we're doing.

Incentivized