Cisco Prime LAN Management (discontinued) vs. N-able N-sight RMM

Cisco Prime can monitor faults and performance, generate heat maps, manage device configuration, and alert. The tools that we find will help us identify wireless access points, network switches, and everything in between. It's simple to manage a dozen devices, but hundreds or thousands require a platform like Cisco LMS. Its bulk configuration and backup configuration features are crucial. We can also access dashboards that show admins and technicians the network's health at a glance.

Incentivized

SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.

Incentivized

• You can deploy from simple snippets of config to a whole template to multiple devices at the same time. That saves us a lot of time (remember that time is money) when we need to change some setting globally, like adjust a ACL or add new global policy. Doesn't matter how many models of the same equipment you have.
• The Network Topology map is also a great tool for troubleshooting. You can check several aspects of the topology, the connection between the equipment, the status of the connections and even check specific alarms related to that part of the topology (or map). Again, consider that in a multi site, global environment and you'll see the benefits.
• Inventory and firmware updates are also great tools inside the solution. You have check exactly what equipment is outdated and schedule an update with a couple of clicks. You can do that also in a batch, saving a lot of time (and money) and avoid to go handle the equipment one by one, sometimes even needing to have physical access to those equipment.

Incentivized

• Thanks to RMM I never feel like I'm unaware as to what's going on in my network. I can be in the office or half a country away and feel completely aware of what's going on.
• We've had numerous situations over the years where a part of our network is having issues (latency or errors) that the RMM alerts have saved us from a major outage. You can't ask for better proactive alerting.
• The advanced alerting allows us to stay ahead of issues instead of reacting to them. This gives us confidence in our network and our end users better support.

Incentivized

• Prime can be be difficult to use in some cases where the UI falls short in doing things effeciently
• Prime maps can take quite a while to load with lots of APs
• Locations for certain key functions are sometimes buried away behind menus that don't pertain to it

Incentivized

• There are so many features and options that it can be overwhelming in the beginning.
• Wish there was a way to add custom fields to reports.
• The GUI is crowded or links aren't clearly described on certain pages. I find myself forgetting how to get to certain views.
• The software can start to lag after a while even if the hardware is specced out correctly. I would definitely recommend over-speccing the device.
• API is just OK, wish they would put more effort into this.

Incentivized

The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)

Incentivized

We are very happy using Cisco Prime LAN Management Solution for the following reason: 1- Ease of use with the GUI. 2- Very well organized dashboard which can view many statistics on your devices. 3- Customized dashboard for different views ( for technical team and executives ) 4- Schedule configuration templates to use whenever we need on whatever device we want.

Incentivized

The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.

Incentivized

Although there are many powerful tools available in the market such as Solarwinds, Micro Focus, CA Spectrum with advanced configuration options and customization options available still Cisco Prime [LAN Management Solution] is the preferred tool for following reasons - 1. If you have only Cisco Infrastructure then go for Cisco Prime Blindly. 2. Extensive information on network devices mapping layout. 3. Devices configuration management specially for wireless.

Incentivized

We only tested an older version of LabTech. By comparison, the newer version of LabTech is much more competitive to Solarwinds RMM than it used to be. ConnectWise Automate has far better integration options for our PSA than Solarwinds RMM, down to very granular changes for automated ticket templates.

Incentivized

• It has helped us with our quarterly wireless security testing by pinpointing the location of non-approved access points vs. hunting for them via signal strength.
• Saves time by helping to identify network health issues before they become a definitive problem causing downtime.
• With errors detected early, we have noticed our wi-fi network is much more stable thus freeing up our engineer's time elsewhere.

Incentivized

• The SolarWinds name carries a good bit of clout in the industry. This has definitely helped secure a few deals.
• The addition of Cloud Backups had a positive impact because we were able to easily add it as a bolt-on for existing clients. We have now added this offering to almost 20% of our managed servers.
• We are in the process of moving into a "co-managed" business plan. SolarWinds RMM has facilitated this by allowing us to help in-house IT teams with offloading server management and maintenance while they are able to focus on big-picture objectives.

Incentivized