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Cisco Unified Communications Manager (Call Manager) vs. CloudTalk

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Cisco Unified Communications Manager (Call Manager)

173 Reviews and Ratings

CloudTalk

66 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Unified Communications Manager (Call Manager)

    Score8.6 out of 10
    		N/ACall Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A

    CloudTalk

    Score7.2 out of 10
    		N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    Pricing
    Cisco Unified Communications Manager (Call Manager)CloudTalk
    Editions & Modules
    No answers on this topic
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    Offerings
    Pricing Offerings
    Cisco Unified Communications Manager (Call Manager)CloudTalk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact sales team for pricingA discount is offered for annual billing.
    More Pricing Information
    Features
    Cisco Unified Communications Manager (Call Manager)CloudTalk
    Cloud PBX
    Comparison of Cloud PBX features of Cisco Unified Communications Manager (Call Manager) and CloudTalk
    Feature
    Cisco Unified Communications Manager (Call Manager)
    7.3
    42 Ratings
    CloudTalk
    -
    Ratings
    Hosted PBX9.021 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)5.130 Ratings00 Ratings
    User templates7.040 Ratings00 Ratings
    Call reports6.939 Ratings00 Ratings
    Directory of employee names8.640 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Cisco Unified Communications Manager (Call Manager) and CloudTalk
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.2
    45 Ratings
    CloudTalk
    -
    Ratings
    Answering rules9.043 Ratings00 Ratings
    Call recording7.027 Ratings00 Ratings
    Call park9.039 Ratings00 Ratings
    Call screening8.036 Ratings00 Ratings
    Message alerts8.139 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Cisco Unified Communications Manager (Call Manager) and CloudTalk
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.3
    41 Ratings
    CloudTalk
    -
    Ratings
    Video conferencing8.631 Ratings00 Ratings
    Audio conferencing8.641 Ratings00 Ratings
    Video screen sharing7.016 Ratings00 Ratings
    Instant messaging9.019 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco Unified Communications Manager (Call Manager) and CloudTalk
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.0
    25 Ratings
    CloudTalk
    -
    Ratings
    Mobile app for iOS8.025 Ratings00 Ratings
    Mobile app for Android8.023 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Cisco Unified Communications Manager (Call Manager) and CloudTalk
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    CloudTalk
    9.8
    45 Ratings
    Agent dashboard00 Ratings10.045 Ratings
    Validate callers00 Ratings9.840 Ratings
    Outbound response00 Ratings10.041 Ratings
    Call forwarding00 Ratings9.940 Ratings
    Click-to-call (CTC)00 Ratings9.839 Ratings
    Warm transfer00 Ratings9.631 Ratings
    Predictive dialing00 Ratings10.025 Ratings
    Interactive voice response00 Ratings9.929 Ratings
    REST APIs00 Ratings9.630 Ratings
    Call scripts00 Ratings9.125 Ratings
    Call tracking00 Ratings9.436 Ratings
    Multichannel integration00 Ratings9.930 Ratings
    CRM software integration00 Ratings9.936 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cisco Unified Communications Manager (Call Manager) and CloudTalk
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    CloudTalk
    9.9
    42 Ratings
    Inbound call routing00 Ratings10.036 Ratings
    Omnichannel inbound routing00 Ratings9.929 Ratings
    Recording00 Ratings9.938 Ratings
    Quality management00 Ratings9.934 Ratings
    Call analytics00 Ratings10.040 Ratings
    Historical reporting00 Ratings9.937 Ratings
    Live reporting00 Ratings9.935 Ratings
    Customer surveys00 Ratings9.927 Ratings
    Customer interaction analytics00 Ratings9.926 Ratings
    User Ratings
    Cisco Unified Communications Manager (Call Manager)CloudTalk
    Likelihood to Recommend
    8.5
    (46 ratings)
    10.0
    (45 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    8.2
    (1 ratings)
    Usability
    9.0
    (6 ratings)
    7.7
    (5 ratings)
    Support Rating
    8.0
    (14 ratings)
    3.6
    (11 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    8.2
    (1 ratings)