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Cisco Unified Communications Manager (Call Manager) vs. GoTo Connect

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Unified Communications Manager (Call Manager)

    Score8.6 out of 10
    N/ACall Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A

    GoTo Connect

    Score7.8 out of 10
    N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Pricing
    Cisco Unified Communications Manager (Call Manager)GoTo Connect
    Editions & Modules
    No answers on this topic
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    Offerings
    Pricing Offerings
    Cisco Unified Communications Manager (Call Manager)GoTo Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact sales team for pricingNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
    More Pricing Information
    Community Pulse
    Cisco Unified Communications Manager (Call Manager)GoTo Connect
    Considered Both Products
    Cisco
    Chose Cisco Unified Communications Manager (Call Manager)
    The Cisco Call Manager application has been around for much longer than many of the competitors. As such, they have had plenty of time to resolve bugs and increase the feature set that comes natively with this solution. One of the biggest factors for us was the professional …
    Incentivized
    GoTo (formerly LogMeIn)
    Chose GoTo Connect
    We did a RFP and received over a dozen replies of proposals. We narrowed the list down and did in-person presentations on the top 3. We had an evaluation committee including IT, business office, and others to get real user input. We chose GoTo Connect because it has a very …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Cisco Unified Communications Manager (Call Manager)GoTo Connect
    Cloud PBX
    Comparison of Cloud PBX features of Cisco Unified Communications Manager (Call Manager) and GoTo Connect
    Feature
    Cisco Unified Communications Manager (Call Manager)
    7.3
    42 Ratings
    GoTo Connect
    8.1
    177 Ratings
    Hosted PBX9.021 Ratings8.5138 Ratings
    Multi-level Interactive Voice Response (IVR)5.130 Ratings7.7121 Ratings
    User templates7.040 Ratings6.8124 Ratings
    Call reports6.939 Ratings8.0149 Ratings
    Directory of employee names8.640 Ratings9.6158 Ratings
    Call Management
    Comparison of Call Management features of Cisco Unified Communications Manager (Call Manager) and GoTo Connect
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.2
    45 Ratings
    GoTo Connect
    7.9
    187 Ratings
    Answering rules9.043 Ratings8.2165 Ratings
    Call recording7.027 Ratings8.5143 Ratings
    Call park9.039 Ratings7.3133 Ratings
    Call screening8.036 Ratings6.5139 Ratings
    Message alerts8.139 Ratings8.8165 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Cisco Unified Communications Manager (Call Manager) and GoTo Connect
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.3
    41 Ratings
    GoTo Connect
    8.2
    149 Ratings
    Video conferencing8.631 Ratings7.3108 Ratings
    Audio conferencing8.641 Ratings8.5148 Ratings
    Video screen sharing7.016 Ratings8.294 Ratings
    Instant messaging9.019 Ratings8.788 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco Unified Communications Manager (Call Manager) and GoTo Connect
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.0
    25 Ratings
    GoTo Connect
    5.3
    161 Ratings
    Mobile app for iOS8.025 Ratings5.7137 Ratings
    Mobile app for Android8.023 Ratings5.0121 Ratings
    User Ratings
    Cisco Unified Communications Manager (Call Manager)GoTo Connect
    Likelihood to Recommend
    8.5
    (46 ratings)
    9.2
    (199 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    4.9
    (25 ratings)
    Usability
    8.9
    (6 ratings)
    7.9
    (78 ratings)
    Availability
    -
    (0 ratings)
    8.9
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.4
    (2 ratings)
    Support Rating
    8.0
    (14 ratings)
    8.3
    (53 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    7.4
    (89 ratings)
    Product Scalability
    -
    (0 ratings)
    9.4
    (2 ratings)