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Cisco Unified Communications Manager (Call Manager) vs. MiCloud Connect

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Unified Communications Manager (Call Manager)

    Score8.6 out of 10
    N/ACall Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A

    MiCloud Connect

    Score7.8 out of 10
    N/AMiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

    $20.99

    per user/per month

    Pricing
    Cisco Unified Communications Manager (Call Manager)MiCloud Connect
    Editions & Modules
    No answers on this topic
    Essentials
    $20.99
    per user/per month
    Premier
    $26.59
    per user/per month
    Elite
    $38.49
    per user/per month
    Offerings
    Pricing Offerings
    Cisco Unified Communications Manager (Call Manager)MiCloud Connect
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact sales team for pricing—
    More Pricing Information
    Community Pulse
    Cisco Unified Communications Manager (Call Manager)MiCloud Connect
    Considered Both Products
    Cisco
    Chose Cisco Unified Communications Manager (Call Manager)
    We've had the system for a number of years and the technology has changed over that time. We anticipate this system will be functional for us for at least 10 years. At that time, we'll start evaluating new technology to see if the Opex model is better in the long run than the …
    Incentivized
    Chose Cisco Unified Communications Manager (Call Manager)
    Both the Avaya and ShoreTel systems are easier to set up and use than the Cisco system. Both also tend to be less expensive, with the ShoreTel being the least expensive of the three, from my experience.
    Incentivized
    Mitel Networks Corporation
    Chose MiCloud Connect
    Cost and ease of management are primary benefits over Cisco UCS. Much easier to train up admin staff in creating a new site and deploying gear for MiCloud vs Cisco. Reporting is also simple to run and schedule, enhanced by Brightmetrics.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Cisco Unified Communications Manager (Call Manager)MiCloud Connect
    Cloud PBX
    Comparison of Cloud PBX features of Cisco Unified Communications Manager (Call Manager) and MiCloud Connect
    Feature
    Cisco Unified Communications Manager (Call Manager)
    7.3
    42 Ratings
    MiCloud Connect
    8.2
    27 Ratings
    Hosted PBX9.021 Ratings7.515 Ratings
    Multi-level Interactive Voice Response (IVR)5.130 Ratings8.315 Ratings
    User templates7.040 Ratings8.016 Ratings
    Call reports6.939 Ratings8.621 Ratings
    Directory of employee names8.640 Ratings8.327 Ratings
    Call Management
    Comparison of Call Management features of Cisco Unified Communications Manager (Call Manager) and MiCloud Connect
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.2
    45 Ratings
    MiCloud Connect
    8.6
    28 Ratings
    Answering rules9.043 Ratings9.024 Ratings
    Call recording7.027 Ratings8.323 Ratings
    Call park9.039 Ratings8.626 Ratings
    Call screening8.036 Ratings8.622 Ratings
    Message alerts8.139 Ratings8.323 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Cisco Unified Communications Manager (Call Manager) and MiCloud Connect
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.3
    41 Ratings
    MiCloud Connect
    7.6
    23 Ratings
    Video conferencing8.631 Ratings8.08 Ratings
    Audio conferencing8.641 Ratings9.023 Ratings
    Video screen sharing7.016 Ratings7.04 Ratings
    Instant messaging9.019 Ratings6.75 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco Unified Communications Manager (Call Manager) and MiCloud Connect
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.0
    25 Ratings
    MiCloud Connect
    6.2
    15 Ratings
    Mobile app for iOS8.025 Ratings8.014 Ratings
    Mobile app for Android8.023 Ratings4.512 Ratings
    User Ratings
    Cisco Unified Communications Manager (Call Manager)MiCloud Connect
    Likelihood to Recommend
    8.5
    (46 ratings)
    8.3
    (63 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    8.6
    (42 ratings)
    Usability
    8.9
    (6 ratings)
    8.0
    (21 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (27 ratings)
    Performance
    -
    (0 ratings)
    5.1
    (9 ratings)
    Support Rating
    8.0
    (14 ratings)
    3.5
    (16 ratings)
    In-Person Training
    -
    (0 ratings)
    6.0
    (3 ratings)
    Online Training
    -
    (0 ratings)
    2.0
    (12 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    9.6
    (30 ratings)
    Configurability
    -
    (0 ratings)
    6.4
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    7.6
    (5 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)