TrustRadius

Cisco Webex Experience Management (discontinued) vs. guestXM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Webex Experience Management (discontinued)
Score 8.5 out of 10
Mid-Size Companies (51-1,000 employees)
Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.N/A
guestXM
Score 0.0 out of 10
N/A
Black Box Intelligence™, a provider of restaurant performance benchmarking, offers their experience management platform, GuestXM.™ The GuestXM™ platform helps hospitality brands to deliver best-in-class experiences by capturing omnichannel guest feedback with natural language processing (NLP) model, with the goal of transforming every interaction into the right action to improve brand reputation and drive performance grow. The vendor states that GuestXM™ serves over 300 companies, 2.4 million…N/A
Pricing
Cisco Webex Experience Management (discontinued)guestXM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Webex Experience Management (discontinued)guestXM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Cisco Webex Experience Management (discontinued)guestXM
Best Alternatives
Cisco Webex Experience Management (discontinued)guestXM
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Score 9.0 out of 10
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Medium-sized Companies
CustomerSuccessBox
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Score 9.5 out of 10
CustomerSuccessBox
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Score 9.5 out of 10
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Verint Voice of the Customer
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Score 10.0 out of 10
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User Ratings
Cisco Webex Experience Management (discontinued)guestXM
Likelihood to Recommend
9.0
(13 ratings)
-
(0 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
8.2
(1 ratings)
-
(0 ratings)
Support Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco Webex Experience Management (discontinued)guestXM
Likelihood to Recommend
Discontinued Products
Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
Dr. ROOPESH RAO | TrustRadius Reviewer
Dr. ROOPESH RAO
Head- Training and Placement/ Training and Placement Officer
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GuestXM
No answers on this topic
Pros
Discontinued Products
  • Audio and video quality is amazing.
  • Screen sharing is easy.
  • Very secure connection.
  • Collaboration is made easy.
  • Easy access thanks to different versions available.
LS
Lianet Silvester
Customer Support Specialist
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GuestXM
No answers on this topic
Cons
Discontinued Products
  • Not always intuitive or user friendly
  • Getting the most out of the software requires dedicated personnel/time
  • Not that useful unless you'll do something with the data
Verified User
Anonymous
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GuestXM
No answers on this topic
Likelihood to Renew
Discontinued Products
We are happy with Cisco webex services. Webex is great platform to conduct our all kind of online meets.
VN
Vignesh Nayak
Senior Inside Sales Specialist
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GuestXM
No answers on this topic
Usability
Discontinued Products
No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
BS
Badri Sampath
VP Consulting
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GuestXM
No answers on this topic
Support Rating
Discontinued Products
Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
BS
Badri Sampath
VP Consulting
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GuestXM
No answers on this topic
Alternatives Considered
Discontinued Products
As I remember in 2011-12 Cisco was [the] only goto collaboration tool and it made [the] life of [the] entire team [fun-filled] and productive. The ease of connecting [teams] across the world and making communication effective[.]
KS
Kalavati Singh
Project Manager
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GuestXM
No answers on this topic
Return on Investment
Discontinued Products
  • We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
  • We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.
Verified User
Anonymous
Read full review
GuestXM
No answers on this topic
ScreenShots