Cisco Webex Experience Management (discontinued) vs. Jeeva AI

Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business

Incentivized

Jeeva is well suited to the early stages of lead data collection and contact data requirements, it has room to improve on the full scope offering that it markets, good product and better than most "AI outbound" efforts on the market - not a huge fan of the AI linkedin feature as it comes across very fake to prospects, a good idea that could do with improvement, i.e. non AI generated profile photos, more customisation of the profile, AI outbound from the actual users profile, etc.

Incentivized

• Audio and video quality is amazing.
• Screen sharing is easy.
• Very secure connection.
• Collaboration is made easy.
• Easy access thanks to different versions available.

Incentivized

• AI Generated Leads
• AI Generated Emails
• CRM Management

Incentivized

• Not always intuitive or user friendly
• Getting the most out of the software requires dedicated personnel/time
• Not that useful unless you'll do something with the data

Incentivized

• not come across anything that needs changing just yet.

We are happy with Cisco webex services. Webex is great platform to conduct our all kind of online meets.

Incentivized

No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps

Incentivized

It's a very easy app to use. I was generating leads within an hour and had an entire campaign set up in less than 2 hours. The chatbot is pretty good and answers your questions quickly. The AI is used in every aspect of campaign setup is quick and provides excellent direction

Incentivized

Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.

Incentivized

As I remember in 2011-12 Cisco was [the] only goto collaboration tool and it made [the] life of [the] entire team [fun-filled] and productive. The ease of connecting [teams] across the world and making communication effective[.]

Incentivized

ChurnZero was too heavy of a lift for our teams - required almost a full-time headcount to manage.

Incentivized

• We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
• We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.

Incentivized

• helping me send email campaigns better than any other software has
• finally helped me understand how to do outreach properly by breaking each step down when it comes to building campaigns.