Cisco Webex Experience Management (discontinued) vs. Jeeva AI

[Cisco] Webex Experience Management is suited ideally in these places 1. Greenfield Opportunities 2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement [Cisco] Webex Experience is NOT suited in scenarios where 1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable.

Incentivized

Jeeva is well suited to the early stages of lead data collection and contact data requirements, it has room to improve on the full scope offering that it markets, good product and better than most "AI outbound" efforts on the market - not a huge fan of the AI linkedin feature as it comes across very fake to prospects, a good idea that could do with improvement, i.e. non AI generated profile photos, more customisation of the profile, AI outbound from the actual users profile, etc.

Incentivized

• Audio and video quality is amazing.
• Screen sharing is easy.
• Very secure connection.
• Collaboration is made easy.
• Easy access thanks to different versions available.

Incentivized

• Easy to use UI
• Transparency around product roadmap & features
• Account management/customer success

Incentivized

• Not always intuitive or user friendly
• Getting the most out of the software requires dedicated personnel/time
• Not that useful unless you'll do something with the data

Incentivized

• Organize pull down menus.

We are happy with Cisco webex services. Webex is great platform to conduct our all kind of online meets.

Incentivized

No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps

Incentivized

It's a very easy app to use. I was generating leads within an hour and had an entire campaign set up in less than 2 hours. The chatbot is pretty good and answers your questions quickly. The AI is used in every aspect of campaign setup is quick and provides excellent direction

Incentivized

Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.

Incentivized

Cisco Webex Experience Management gives time series analysis and helps in formalizes long term strategies and marketing plans. It gives overall scores about various parameters of comparisons, charts giving comparison between various time periods, may be daily, weekly, monthly and yearly pattern of customers. The direct interaction with customer is possible only in this application. Being a cloud based application it is also easy to manage.The platform creates a wonderful interaction between various stake holders which helps in long run.

Incentivized

ChatGPT doesn't find leads. It only gives you direction on how to find leads. So, Jeeva skips that and just finds the leads for you, which is huge. Omnisend does a great job of generating emails and email campaigns. Jeeva implements the lead list that it generated and enters it directly into the campaign, so you don't have to do extra steps

Incentivized

• We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
• We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.

Incentivized

• helping me send email campaigns better than any other software has
• finally helped me understand how to do outreach properly by breaking each step down when it comes to building campaigns.