Cisco Webex Experience Management (discontinued) vs. KANA Express, discontinued
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Cisco Webex Experience Management (discontinued) | Score8.6 out of 10 | Mid-Size Companies (51-1,000 employees) | Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available. | N/A |
 KANA Express, discontinued | Score3.3 out of 10 | N/A | Verint Express (formerly KANA Express) was a cloud-based multi-channel customer engagement / experience platform that was owned and supported by Verint since that company's 2014 acquisition of KANA Software. The product has since been discontinued. | N/A |
| Cisco Webex Experience Management (discontinued) | KANA Express, discontinued | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Cisco Webex Experience Management (discontinued) | KANA Express, discontinued | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 3.0 |
| Likelihood to Renew | 9.0 | - |
| Usability | 8.2 | - |
| Support Rating | 8.2 | - |