Cisco Webex Experience Management (discontinued) vs. Keatext

Cisco Webex Experience Management (discontinued)

Cisco Webex Experience Management (discontinued)

43 Reviews and Ratings

Keatext

Keatext

10 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cisco Webex Experience Management (discontinued)	Score 8.5 out of 10	Mid-Size Companies (51-1,000 employees)	Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.	N/A
Keatext	Score 8.8 out of 10	Enterprise companies (1,001+ employees)	Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…	$550 per month

Pricing

Cisco Webex Experience Management (discontinued)

Keatext

Editions & Modules

No answers on this topic

Basic: $550
per month
Pro: $999
per month
Enterprise: 1650+
per month

Offerings

Pricing Offerings
Cisco Webex Experience Management (discontinued)	Keatext
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Cisco Webex Experience Management (discontinued)	Keatext
Considered Both Products	Cisco Webex Experience Management (discontinued) Verified User Anonymous Chose Cisco Webex Experience Management (discontinued) We have a contract with Cisco, so it works, but honestly, each of the different software systems has its pros and cons and a lot of it comes down to personal preference and what you will actually use. It's no use getting any of these if you won't actually use them and the data … Incentivized Helpful? VN Vignesh Nayak Senior Inside Sales Specialist Chose Cisco Webex Experience Management (discontinued) Best meeting experience even though subscription cost is high. Compared to Zoom support and features Cisco Webex has more. Best efficient tool and we can integrate with any of our platforms. Recording of the session is easily accessible and there is more cloud storage compared … Incentivized Helpful? Verified User Anonymous Chose Cisco Webex Experience Management (discontinued) The Cisco Webex is much more secure in terms of managing business data plus the integration with the other product platform is making it a superior product to its peers. The simplicity of the design makes it different than products that are available in the market. I would … Incentivized Helpful? Dr. ROOPESH RAO Head- Training and Placement/ Training and Placement Officer Chose Cisco Webex Experience Management (discontinued) Cisco Webex Experience Management gives time series analysis and helps in formalizes long term strategies and marketing plans. It gives overall scores about various parameters of comparisons, charts giving comparison between various time periods, may be daily, weekly, monthly … Incentivized Helpful? LS Lianet Silvester Customer Support Specialist Chose Cisco Webex Experience Management (discontinued) Besides the high cost of Cisco Webex Experience Management, it beats its competitors in all other aspects. Incentivized Helpful? Verified User Anonymous Chose Cisco Webex Experience Management (discontinued) All are at par when comes to their capabilities and have some pros and cons. Implemented different ones in different places. Incentivized Helpful? KS Kalavati Singh Project Manager Chose Cisco Webex Experience Management (discontinued) As I remember in 2011-12 Cisco was [the] only goto collaboration tool and it made [the] life of [the] entire team [fun-filled] and productive. The ease of connecting [teams] across the world and making communication effective[.] Incentivized Helpful? MR Mark Rosenberg Business Development Manager Chose Cisco Webex Experience Management (discontinued) Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to … Incentivized Helpful? BS Badri Sampath VP Consulting Chose Cisco Webex Experience Management (discontinued) [Cisco] Webex Experience Management integrated with Contact Center is a key differentiator rather than having standalone evaluation tools like Qualtrics which are managed by the Marketing team. Contact Center feedback should be managed by a solution that integrates tightly and … Incentivized Helpful?	Keatext Stanley Kamal Software Engineer Chose Keatext It is easier to use, analyze data in seconds and extract the most important data from any content. Integrating it with other platforms is easy and offers support for multiple languages including Arabic. Incentivized Helpful? Zheng Khoo Digital Marketing Specialists Chose Keatext Keatext as a fast and versatile text analysis technique is ideal for analyzing massive amounts of unstructured data to find service possibilities, as well as viewing the number of feedback comments by type, ordered by compliments, complaints, ideas and questions with a single … Incentivized Helpful? Gonzalo Bayona Camiletti Software Engineer Chose Keatext Create polls to collect contextual feedback on a particular page, section of a website, content, etc., and analyze them with advanced reports. Incentivized Helpful? Austin M. Dai Software Engineer Chose Keatext Its features and integrations can be configured to meet your needs. Incentivized Helpful? Sharon Khoo Tan Human Resources Director Chose Keatext They offer a variety of features including data warehouse management, analytics, collaboration, and more. They make it easy to integrate with various third-party apps like Intercom, Slack, Customer.io, Slack, Google, Salesforce, and more. Incentivized Helpful? Anjali Nair content writer specialist Chose Keatext We were using Freshdesk before using Keatext. When it comes to report & dashboard analysis Keatext provides advanced analytics options. Keatext provides high availability with integrations options of mail notifications & SMS notifications as well. Keatext provides chatbot … Incentivized Helpful?

Best Alternatives
	Cisco Webex Experience Management (discontinued)	Keatext
Small Businesses	Sogolytics Score 9.0 out of 10	Sogolytics Score 9.0 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Verint Voice of the Customer Score 10.0 out of 10	Verint Voice of the Customer Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Cisco Webex Experience Management (discontinued)	Keatext
Likelihood to Recommend	9.0 (0 ratings)	9.1 (0 ratings)
Likelihood to Renew	9.0 (0 ratings)	- (0 ratings)
Usability	8.2 (0 ratings)	- (0 ratings)
Support Rating	8.2 (0 ratings)	- (0 ratings)

User Testimonials
	Cisco Webex Experience Management (discontinued)	Keatext
Likelihood to Recommend	[Cisco] Webex Experience Management is suited ideally in these places 1. Greenfield Opportunities 2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement [Cisco] Webex Experience is NOT suited in scenarios where 1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable. Incentivized BS Badri Sampath VP Consulting Read full review	Keatext is ideal for analyzing customer texts and comments regardless of language, improving advertising and understanding the needs of each customer. Incentivized Stanley Kamal Software Engineer Read full review
Pros	Audio and video quality is amazing. Screen sharing is easy. Very secure connection. Collaboration is made easy. Easy access thanks to different versions available. Incentivized LS Lianet Silvester Customer Support Specialist Read full review	Detailed Report & Analysis GUI Dashboard with advance features Live chat support feature Survey & Easy integration options Artificial Intelligence features Incentivized Anjali Nair content writer specialist Read full review
Cons	Not always intuitive or user friendly Getting the most out of the software requires dedicated personnel/time Not that useful unless you'll do something with the data Incentivized Verified User Anonymous Read full review	Data analysis is limited by version, but since everything has a solution, the ideal is to pay for the premium version to enjoy the full service. Incentivized Stanley Kamal Software Engineer Read full review
Likelihood to Renew	We are happy with Cisco webex services. Webex is great platform to conduct our all kind of online meets. Incentivized VN Vignesh Nayak Senior Inside Sales Specialist Read full review	No answers on this topic
Usability	No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps Incentivized BS Badri Sampath VP Consulting Read full review	No answers on this topic
Support Rating	Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm. Incentivized BS Badri Sampath VP Consulting Read full review	No answers on this topic
Alternatives Considered	Cisco Webex Experience Management gives time series analysis and helps in formalizes long term strategies and marketing plans. It gives overall scores about various parameters of comparisons, charts giving comparison between various time periods, may be daily, weekly, monthly and yearly pattern of customers. The direct interaction with customer is possible only in this application. Being a cloud based application it is also easy to manage.The platform creates a wonderful interaction between various stake holders which helps in long run. Incentivized Dr. ROOPESH RAO Head- Training and Placement/ Training and Placement Officer Read full review	Keatext as a fast and versatile text analysis technique is ideal for analyzing massive amounts of unstructured data to find service possibilities, as well as viewing the number of feedback comments by type, ordered by compliments, complaints, ideas and questions with a single perspective. Incentivized Zheng Khoo Digital Marketing Specialists Read full review
Return on Investment	We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet. We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction. Incentivized Verified User Anonymous Read full review	I decided to implement Keatext due to its extensive list of integrations. The Keatext integration allows me to import my surveys instantly from my SurveyMonkey account, providing a 360º view to identify and improve the experience of my clients. Incentivized Sharon Khoo Tan Human Resources Director Read full review
ScreenShots		Keatext Screenshots