Cisco Webex Experience Management (discontinued) vs. Nextiva Customer Experience

Cisco Webex Experience Management (discontinued)

Cisco Webex Experience Management (discontinued)

43 Reviews and Ratings

Nextiva Customer Experience

Nextiva Customer Experience

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cisco Webex Experience Management (discontinued)	Score 8.5 out of 10	Mid-Size Companies (51-1,000 employees)	Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.	N/A
Nextiva Customer Experience	Score 9.7 out of 10	N/A	Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time…	N/A

Pricing

Cisco Webex Experience Management (discontinued)

Nextiva Customer Experience

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Cisco Webex Experience Management (discontinued)	Nextiva Customer Experience
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Cisco Webex Experience Management (discontinued)	Nextiva Customer Experience
Considered Both Products	Cisco Webex Experience Management (discontinued) Verified User Anonymous Chose Cisco Webex Experience Management (discontinued) We have a contract with Cisco, so it works, but honestly, each of the different software systems has its pros and cons and a lot of it comes down to personal preference and what you will actually use. It's no use getting any of these if you won't actually use them and the data … Incentivized Helpful? VN Vignesh Nayak Senior Inside Sales Specialist Chose Cisco Webex Experience Management (discontinued) Best meeting experience even though subscription cost is high. Compared to Zoom support and features Cisco Webex has more. Best efficient tool and we can integrate with any of our platforms. Recording of the session is easily accessible and there is more cloud storage compared … Incentivized Helpful? Verified User Anonymous Chose Cisco Webex Experience Management (discontinued) The Cisco Webex is much more secure in terms of managing business data plus the integration with the other product platform is making it a superior product to its peers. The simplicity of the design makes it different than products that are available in the market. I would … Incentivized Helpful? Dr. ROOPESH RAO Head- Training and Placement/ Training and Placement Officer Chose Cisco Webex Experience Management (discontinued) Cisco Webex Experience Management gives time series analysis and helps in formalizes long term strategies and marketing plans. It gives overall scores about various parameters of comparisons, charts giving comparison between various time periods, may be daily, weekly, monthly … Incentivized Helpful? LS Lianet Silvester Customer Support Specialist Chose Cisco Webex Experience Management (discontinued) Besides the high cost of Cisco Webex Experience Management, it beats its competitors in all other aspects. Incentivized Helpful? Verified User Anonymous Chose Cisco Webex Experience Management (discontinued) All are at par when comes to their capabilities and have some pros and cons. Implemented different ones in different places. Incentivized Helpful? KS Kalavati Singh Project Manager Chose Cisco Webex Experience Management (discontinued) As I remember in 2011-12 Cisco was [the] only goto collaboration tool and it made [the] life of [the] entire team [fun-filled] and productive. The ease of connecting [teams] across the world and making communication effective[.] Incentivized Helpful? MR Mark Rosenberg Business Development Manager Chose Cisco Webex Experience Management (discontinued) Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to … Incentivized Helpful? BS Badri Sampath VP Consulting Chose Cisco Webex Experience Management (discontinued) [Cisco] Webex Experience Management integrated with Contact Center is a key differentiator rather than having standalone evaluation tools like Qualtrics which are managed by the Marketing team. Contact Center feedback should be managed by a solution that integrates tightly and … Incentivized Helpful?	Nextiva Customer Experience Verified User Anonymous Chose Nextiva Customer Experience They were both equally easy to work with, I just had to call the past company too many times because their system was complicated. We don't have that issue with Nextiva. Incentivized Helpful?

Best Alternatives
	Cisco Webex Experience Management (discontinued)	Nextiva Customer Experience
Small Businesses	Sogolytics Score 9.0 out of 10	Sogolytics Score 9.0 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Verint Voice of the Customer Score 10.0 out of 10	Verint Voice of the Customer Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Cisco Webex Experience Management (discontinued)	Nextiva Customer Experience
Likelihood to Recommend	9.0 (0 ratings)	10.0 (0 ratings)
Likelihood to Renew	9.0 (0 ratings)	- (0 ratings)
Usability	8.2 (0 ratings)	- (0 ratings)
Support Rating	8.2 (0 ratings)	- (0 ratings)

User Testimonials
	Cisco Webex Experience Management (discontinued)	Nextiva Customer Experience
Likelihood to Recommend	[Cisco] Webex Experience Management is suited ideally in these places 1. Greenfield Opportunities 2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement [Cisco] Webex Experience is NOT suited in scenarios where 1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable. Incentivized BS Badri Sampath VP Consulting Read full review	Wish I could remember details, perhaps I would if this survey came sooner to the date we implemented the system. Just know it was easier than the last system we used Incentivized Verified User Anonymous Read full review
Pros	Audio and video quality is amazing. Screen sharing is easy. Very secure connection. Collaboration is made easy. Easy access thanks to different versions available. Incentivized LS Lianet Silvester Customer Support Specialist Read full review	No answers on this topic
Cons	Not always intuitive or user friendly Getting the most out of the software requires dedicated personnel/time Not that useful unless you'll do something with the data Incentivized Verified User Anonymous Read full review	No answers on this topic
Likelihood to Renew	We are happy with Cisco webex services. Webex is great platform to conduct our all kind of online meets. Incentivized VN Vignesh Nayak Senior Inside Sales Specialist Read full review	No answers on this topic
Usability	No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps Incentivized BS Badri Sampath VP Consulting Read full review	No answers on this topic
Support Rating	Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm. Incentivized BS Badri Sampath VP Consulting Read full review	No answers on this topic
Alternatives Considered	Cisco Webex Experience Management gives time series analysis and helps in formalizes long term strategies and marketing plans. It gives overall scores about various parameters of comparisons, charts giving comparison between various time periods, may be daily, weekly, monthly and yearly pattern of customers. The direct interaction with customer is possible only in this application. Being a cloud based application it is also easy to manage.The platform creates a wonderful interaction between various stake holders which helps in long run. Incentivized Dr. ROOPESH RAO Head- Training and Placement/ Training and Placement Officer Read full review	They were both equally easy to work with, I just had to call the past company too many times because their system was complicated. We don't have that issue with Nextiva. Incentivized Verified User Anonymous Read full review
Return on Investment	We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet. We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction. Incentivized Verified User Anonymous Read full review	No answers on this topic
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