Cisco Webex Experience Management (discontinued) vs. Nicereply

Cisco Webex Experience Management (discontinued)

Nicereply

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cisco Webex Experience Management (discontinued)	Score 8.5 out of 10	Mid-Size Companies (51-1,000 employees)	Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.	N/A
Nicereply	Score 7.0 out of 10	N/A	Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score. Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service. Measure Customer Satisfaction (CSAT), Net…	$39 Up to 3 agents and 100 responses / month

Pricing

Cisco Webex Experience Management (discontinued)

Nicereply

Editions & Modules

No answers on this topic

Mini: $39
Up to 3 agents and 100 responses / month
Start: $79
Up to 10 agents and 250 responses / month
Grow: $159
Up to 25 agents and 1000 responses / month
Business: $239
Up to 50 agents and 250 responses / month
Enterprise: Custom pricing
More than 50 agents and 250 responses / month

Offerings

Pricing Offerings
Cisco Webex Experience Management (discontinued)	Nicereply
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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All features All integrations Unlimited number of surveys Unlimited surveys sent

More Pricing Information

Community Pulse
	Cisco Webex Experience Management (discontinued)	Nicereply

Best Alternatives
	Cisco Webex Experience Management (discontinued)	Nicereply
Small Businesses	Sogolytics Score 9.0 out of 10	Sogolytics Score 9.0 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Verint Voice of the Customer Score 10.0 out of 10	Verint Voice of the Customer Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Cisco Webex Experience Management (discontinued)	Nicereply
Likelihood to Recommend	9.0 (0 ratings)	- (0 ratings)
Likelihood to Renew	9.0 (0 ratings)	- (0 ratings)
Usability	8.2 (0 ratings)	- (0 ratings)
Support Rating	8.2 (0 ratings)	- (0 ratings)

User Testimonials
	Cisco Webex Experience Management (discontinued)	Nicereply
Likelihood to Recommend	[Cisco] Webex Experience Management is suited ideally in these places 1. Greenfield Opportunities 2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement [Cisco] Webex Experience is NOT suited in scenarios where 1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable. Incentivized BS Badri Sampath VP Consulting Read full review	No answers on this topic
Pros	Audio and video quality is amazing. Screen sharing is easy. Very secure connection. Collaboration is made easy. Easy access thanks to different versions available. Incentivized LS Lianet Silvester Customer Support Specialist Read full review	No answers on this topic
Cons	Not always intuitive or user friendly Getting the most out of the software requires dedicated personnel/time Not that useful unless you'll do something with the data Incentivized Verified User Anonymous Read full review	No answers on this topic
Likelihood to Renew	We are happy with Cisco webex services. Webex is great platform to conduct our all kind of online meets. Incentivized VN Vignesh Nayak Senior Inside Sales Specialist Read full review	No answers on this topic
Usability	No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps Incentivized BS Badri Sampath VP Consulting Read full review	No answers on this topic
Support Rating	Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm. Incentivized BS Badri Sampath VP Consulting Read full review	No answers on this topic
Alternatives Considered	Cisco Webex Experience Management gives time series analysis and helps in formalizes long term strategies and marketing plans. It gives overall scores about various parameters of comparisons, charts giving comparison between various time periods, may be daily, weekly, monthly and yearly pattern of customers. The direct interaction with customer is possible only in this application. Being a cloud based application it is also easy to manage.The platform creates a wonderful interaction between various stake holders which helps in long run. Incentivized Dr. ROOPESH RAO Head- Training and Placement/ Training and Placement Officer Read full review	No answers on this topic
Return on Investment	We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet. We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction. Incentivized Verified User Anonymous Read full review	No answers on this topic
ScreenShots		Nicereply Screenshots