TrustRadius

Cisco Webex Experience Management (discontinued) vs. parcelLab

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Webex Experience Management (discontinued)
Score 8.5 out of 10
Mid-Size Companies (51-1,000 employees)
Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.N/A
parcelLab
Score 9.0 out of 10
N/A
parcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use their services. The company works in 175 countries and tracks deliveries from over 350 delivery services around the world.N/A
Pricing
Cisco Webex Experience Management (discontinued)parcelLab
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Webex Experience Management (discontinued)parcelLab
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Cisco Webex Experience Management (discontinued)parcelLab
Considered Both Products
Cisco Webex Experience Management (discontinued)
Verified User
Anonymous
Chose Cisco Webex Experience Management (discontinued)
We have a contract with Cisco, so it works, but honestly, each of the different software systems has its pros and cons and a lot of it comes down to personal preference and what you will actually use. It's no use getting any of these if you won't actually use them and the data …
VN
Vignesh Nayak
Senior Inside Sales Specialist
Chose Cisco Webex Experience Management (discontinued)
Best meeting experience even though subscription cost is high. Compared to Zoom support and features Cisco Webex has more. Best efficient tool and we can integrate with any of our platforms. Recording of the session is easily accessible and there is more cloud storage compared …
Verified User
Anonymous
Chose Cisco Webex Experience Management (discontinued)
The Cisco Webex is much more secure in terms of managing business data plus the integration with the other product platform is making it a superior product to its peers. The simplicity of the design makes it different than products that are available in the market. I would …
Dr. ROOPESH RAO | TrustRadius Reviewer
Dr. ROOPESH RAO
Head- Training and Placement/ Training and Placement Officer
Chose Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management gives time series analysis and helps in formalizes long term strategies and marketing plans. It gives overall scores about various parameters of comparisons, charts giving comparison between various time periods, may be daily, weekly, monthly …
LS
Lianet Silvester
Customer Support Specialist
Chose Cisco Webex Experience Management (discontinued)
Besides the high cost of Cisco Webex Experience Management, it beats its competitors in all other aspects.
Verified User
Anonymous
Chose Cisco Webex Experience Management (discontinued)
All are at par when comes to their capabilities and have some pros and cons. Implemented different ones in different places.
KS
Kalavati Singh
Project Manager
Chose Cisco Webex Experience Management (discontinued)
As I remember in 2011-12 Cisco was [the] only goto collaboration tool and it made [the] life of [the] entire team [fun-filled] and productive. The ease of connecting [teams] across the world and making communication effective[.]
MR
Mark Rosenberg
Business Development Manager
Chose Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to …
BS
Badri Sampath
VP Consulting
Chose Cisco Webex Experience Management (discontinued)
[Cisco] Webex Experience Management integrated with Contact Center is a key differentiator rather than having standalone evaluation tools like Qualtrics which are managed by the Marketing team.

Contact Center feedback should be managed by a solution that integrates tightly and …
parcelLab
Verified User
Anonymous
Chose parcelLab
ParcelLab has better carrier integrations and much higher customizability
Best Alternatives
Cisco Webex Experience Management (discontinued)parcelLab
Small Businesses
Sogolytics
Sogolytics
Score 9.0 out of 10
Sogolytics
Sogolytics
Score 9.0 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Webex Experience Management (discontinued)parcelLab
Likelihood to Recommend
9.0
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
-
(0 ratings)
Usability
8.2
(0 ratings)
-
(0 ratings)
Support Rating
8.2
(0 ratings)
-
(0 ratings)
User Testimonials
Cisco Webex Experience Management (discontinued)parcelLab
Likelihood to Recommend
[Cisco] Webex Experience Management is suited ideally in these places 1. Greenfield Opportunities 2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement [Cisco] Webex Experience is NOT suited in scenarios where 1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable.
BS
Badri Sampath
VP Consulting
Read full review
parcelLab ensures that customers stay well-informed about their online orders. They receive clear updates on shipping and returns, which greatly enhances their post-purchase experience. This eliminates much of the uncertainty that typically accompanies online shopping.
Verified User
Anonymous
Read full review
Pros
  • Audio and video quality is amazing.
  • Screen sharing is easy.
  • Very secure connection.
  • Collaboration is made easy.
  • Easy access thanks to different versions available.
LS
Lianet Silvester
Customer Support Specialist
Read full review
  • Package Tracking
  • Returns Management
  • Delivery Forecast
Verified User
Anonymous
Read full review
Cons
  • Not always intuitive or user friendly
  • Getting the most out of the software requires dedicated personnel/time
  • Not that useful unless you'll do something with the data
Verified User
Anonymous
Read full review
  • First setup takes time
  • Lots of features that can be explored
Verified User
Anonymous
Read full review
Likelihood to Renew
We are happy with Cisco webex services. Webex is great platform to conduct our all kind of online meets.
VN
Vignesh Nayak
Senior Inside Sales Specialist
Read full review
No answers on this topic
Usability
No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
BS
Badri Sampath
VP Consulting
Read full review
No answers on this topic
Support Rating
Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
BS
Badri Sampath
VP Consulting
Read full review
No answers on this topic
Alternatives Considered
Cisco Webex Experience Management gives time series analysis and helps in formalizes long term strategies and marketing plans. It gives overall scores about various parameters of comparisons, charts giving comparison between various time periods, may be daily, weekly, monthly and yearly pattern of customers. The direct interaction with customer is possible only in this application. Being a cloud based application it is also easy to manage.The platform creates a wonderful interaction between various stake holders which helps in long run.
Dr. ROOPESH RAO | TrustRadius Reviewer
Dr. ROOPESH RAO
Head- Training and Placement/ Training and Placement Officer
Read full review
ParcelLab has better carrier integrations and much higher customizability
Verified User
Anonymous
Read full review
Return on Investment
  • We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
  • We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.
Verified User
Anonymous
Read full review
  • Less customer inquiries
  • Higher NPS score
  • reduced Customer service costs
Verified User
Anonymous
Read full review
ScreenShots

parcelLab Screenshots

Screenshot of Web shop integrations Hosting an Order Status page enables customers to revisit the site, engage with the product and enjoy a branded experience – all whilst tracking their parcels.Screenshot of Operations analytics Operational performance is at the heart of the customer experience, right alongside products and services. With the parcelLab portal users can analyze, compare and improve processes.Screenshot of Proactive communication Communicating directly with customers helps manage expectations, reduces inquiries and builds brand loyalty.Screenshot of Customer service Even if customers call, the user is already alerted to any problems and immediate access is provided to the back-end portal to resolve any issues quickly.Screenshot of Embedded content Delivers a personalized experience by adding relevant branded images, videos, recommendations or reviews to every touch point. This helps to leave a lasting impression and gives them a reason to come back, again and again…Screenshot of Returns and lifecycle At various touch points, customers are reminded about sending back their products and making the connection with warranties and repair processes. Users can still recover the returns revenue by getting customers to purchase something else instead.