Cisco Webex Experience Management (discontinued) vs. SentiSum
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Cisco Webex Experience Management (discontinued) | Score8.6 out of 10 | Mid-Size Companies (51-1,000 employees) | Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available. | N/A |
 SentiSum | N/A | N/A | SentiSum, from the company of the same name headquartered in London, enables users to put the voice of the customer at the centre of a business's service operations, and make strategic customer experience, product and marketing decisions based on what customers want. SentiSum’s AI plugs into Zendesk, Dixa, Intercom, Gorgias or other service platforms to report on customer trends in real-time and automatically triage high-priority issues to relevant agents and teams. | $800 per month |
| Cisco Webex Experience Management (discontinued) | SentiSum | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Cisco Webex Experience Management (discontinued) | SentiSum | |
|---|---|---|
| Likelihood to Recommend | 9.0 | - |
| Likelihood to Renew | 9.0 | - |
| Usability | 8.2 | - |
| Support Rating | 8.2 | - |