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Cisco Webex Support (discontinued) vs. ScreenConnect

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Webex Support

    Score8.8 out of 10
    N/ACisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.N/A

    ScreenConnect

    Score8.5 out of 10
    N/AConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

    $39

    per month

    Pricing
    Cisco Webex SupportScreenConnect
    Editions & Modules
    No answers on this topic
    One
    $39
    per month
    Standard
    $59
    per month
    Premium
    $69
    per month
    Offerings
    Pricing Offerings
    Cisco Webex SupportScreenConnect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Cisco Webex SupportScreenConnect
    Considered Both Products
    Cisco
    No answer on this topic
    ConnectWise
    Chose ScreenConnect
    I have worked at a few companies and have used multiple remote screen share applications. These applications are just the ones I have experience with.

    In terms of cost, with the exception of TeamViewer, ConnectWise Control stands easily above the others. However, ConnectWise …
    Incentivized
    Chose ScreenConnect
    It is the best solution hands down. Having no monthly fees and self hosted is why we chose this product.
    Incentivized
    Chose ScreenConnect
    Ease of use for both the customer and the technician made ConnectWise Control an easy choice. The added functionality that wasn't available in the other options was just the icing on the cake.
    Incentivized
    Chose ScreenConnect
    WebEx is where we experienced many of the issues described previously, trouble connecting, longer loading times, etc. Join.me was our go-to alternative but since switching to ConnectWise we have not needed an alternative and it helps our image look much more professional.
    Incentivized
    Chose ScreenConnect
    - TeamViewer license validates its current version only. Causes difficulties while supporting multiple customers on different versions.
    - Bomgar Remote Support is quite expensive and less flexible in regards of setup and usage by different teams and freelancers
    Incentivized
    Chose ScreenConnect
    We have reviewed 14 different remote platforms, of those the ones we have purchased in the past include Bomgar, TeamViewer, and WebEx. Due to limitations in ScreenConnect and inability to connect with some of our customers, we are forced to maintain backup accounts with TeamView…
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Cisco Webex SupportScreenConnect
    Remote Administration
    Comparison of Remote Administration features of Cisco Webex Support (discontinued) and ScreenConnect
    Feature
    Cisco Webex Support (discontinued)
    6.8
    9 Ratings
    ScreenConnect
    7.0
    619 Ratings
    Screen sharing8.99 Ratings10.0589 Ratings
    File transfer8.99 Ratings9.4562 Ratings
    Instant message7.17 Ratings6.2495 Ratings
    Secure remote access with Smart Card authentication9.05 Ratings7.074 Ratings
    Access to sleeping/powered-off computers6.05 Ratings4.5306 Ratings
    Over-the-Internet remote session8.99 Ratings10.0595 Ratings
    Initiate remote control from mobile1.36 Ratings7.9385 Ratings
    Remote management of servers & workstations2.05 Ratings9.0511 Ratings
    Remote Active Directory® management7.95 Ratings5.0168 Ratings
    Centralized management dashboard8.87 Ratings7.2475 Ratings
    Session record8.67 Ratings5.6312 Ratings
    Annotations7.07 Ratings5.6262 Ratings
    Monitoring and Alerts8.95 Ratings5.6184 Ratings
    Multi-platform remote control1.57 Ratings5.0394 Ratings
    User Ratings
    Cisco Webex SupportScreenConnect
    Likelihood to Recommend
    9.7
    (11 ratings)
    9.0
    (619 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    10.0
    (40 ratings)
    Usability
    7.0
    (1 ratings)
    7.9
    (48 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (5 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (9 ratings)
    Support Rating
    1.0
    (3 ratings)
    8.2
    (63 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (24 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (20 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (16 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    5.0
    (4 ratings)