Cisco Webex Support (discontinued) vs. LogMeIn Central by GoTo

Cisco Webex Support (discontinued)

LogMeIn Central by GoTo

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cisco Webex Support	Score 8.8 out of 10	N/A	Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.	N/A
LogMeIn Central by GoTo	Score 9.1 out of 10	N/A	Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.	$80 per month (minimum 25 computers)

Pricing

Cisco Webex Support (discontinued)

LogMeIn Central by GoTo

Editions & Modules

No answers on this topic

LogMeIn Central: $80
per month (minimum 25 computers)

Offerings

Pricing Offerings
Cisco Webex Support	LogMeIn Central by GoTo
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Cisco Webex Support (discontinued)	LogMeIn Central by GoTo
Considered Both Products	Cisco Webex Support Verified User Anonymous Chose Cisco Webex Support I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those … Incentivized Helpful? Verified User Anonymous Chose Cisco Webex Support Cisco Webex Support has a dedicated support team for all users. Finding dedicated support for the other platforms seems to be automated chat before speaking with an actual person. Incentivized Helpful? Verified User Anonymous Chose Cisco Webex Support The only reason I chose Cisco Webex is because it had automatic attendance feature. But it is of no use if you cannot conduct your meetings due to delay in their response to issues addressed. Incentivized Helpful? Julio Cesar Lara Favela Director ejecutivo zona Noroeste-Centro Chose Cisco Webex Support Very intuitive and easy to use tool that integrates well with other Cisco products. Incentivized Helpful? Verified User Anonymous Chose Cisco Webex Support Logmein GoToAssist Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more … Incentivized Helpful? Kurt Ferguson Lead Desktop Analyst Chose Cisco Webex Support GoToAssist was the product we used previously that we replaced with WebEx Support Center. While GoToAssist is certainly a good product and it worked quite well for us, we as a team feel that WebEx Support Center is a more robust overall product. They have a great deal of … Incentivized Helpful? Verified User Anonymous Chose Cisco Webex Support More enterprise Incentivized Helpful?	LogMeIn Central by GoTo Verified User Anonymous Chose LogMeIn Central by GoTo LogMeIn Central by GoTo generally outperforms TeamViewer and ConnectWise ScreenConnect in several key areas. While both alternatives have their merits, they come with drawbacks such as higher costs and performance issues over slow connections. A significant differentiator for … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo LogMeIn Central by GoTo for connecting remotely to PCs and servers stacks up really well. I find it more reliable and secure. Incentivized Helpful? PH Paul Hutchinson Technical Specialist Chose LogMeIn Central by GoTo LogMeIn Central by GoTo, AnyDesk, and TeamViewer offer distinct advantages in the realm of remote access and IT management. LogMeIn Central stands out for its balance between comprehensive features and user-friendly interface, with a strong emphasis on security. Incentivized Helpful? MC Mike Carruthers IT Director Chose LogMeIn Central by GoTo LogMeIn Central by GoTo is better than Team Viewer in it's central management portal and it's remote installation by end users without needing to pass any kind of login or access codes back and forth to gain remote access. Its remote control is much better than Splashtop in that … Incentivized Helpful? Nathan Clark Owner Chose LogMeIn Central by GoTo We use both LogMeIn Central by GoTo and a true RMM product. LogMeIn Central by GoTo has its role as an easier method to remotely access selected oft-used machines, whereas the RMM product is much, much more cost effective to rollout to entire infrastructure footprints. Incentivized Helpful? Rohan Kumar Software Engineer Chose LogMeIn Central by GoTo Even when I've already logged in, there are situations where I need to confirm my email address while logging into a website. It prohibits the simultaneous log-in of several accounts. When you switch between accounts, you are automatically logged out. LogMeIn Central is far … Incentivized Helpful? Judy L. Berglund Sr Systems Engineer Chose LogMeIn Central by GoTo I like all of the products I list. I have worked with Connect Wise and MS Intune. Kaseya VSA was part of the initial review list of products, however it was eliminated. MS and CW are good they have many of the similar items the LogMeIn Central by GoTo does, Remote Management, … Incentivized Helpful? John Besedic Owner Chose LogMeIn Central by GoTo The closets of the above mentioned would be screenconnect and we do have some clients that use it. Screenconnect is a little cheaper for the client to use compared the LogMeIn Central by GoTo but the overall ease of use is better the LogMeIn Central by GoTo. Anydesk, RemotePC … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo LogMeIn Central along with Rescue are our go to for solving and maintaining issues. It's support and documentation I feel are much better than others in the past. I learning curve seems easier for our users and techs, and just overall feels more secure and professional for our … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo Very similar to GotoMyPC (LogMeIn was rebranded as GoTo, hence the UI change I mentioned), Splashtop, and TeamViewer, as far as cost, usability, features. Incentivized Helpful? Carolyn Mitchell Recruiter Chose LogMeIn Central by GoTo By far best product I have ever used. Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo Essentially, it comes down to cost. Central has a higher-pricing point than other tools. Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo In our quotations and evaluation of the suppliers the best proposal and best service was from Central. The company asks to quote 3 companies, and the best of them in our evaluation taking into account cost benefit was Central (LogMeIn). The access to computers in Central's … Incentivized Helpful? FD Felipe de Oliveira IT Specialist Chose LogMeIn Central by GoTo The performance in remote access of Central is infinitely superior to the performance of Automatos Incentivized Helpful? JN jesse nanes Systems Engineer Chose LogMeIn Central by GoTo Pricing with Central was more competitive and the feature set was close. We did prefer some features of Control however the pricing model was much better for us with Central. Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is … Incentivized Helpful? SK Shahed Kaleem Associate Project Manager Chose LogMeIn Central by GoTo As mentioned already, Central is very flexible to remote share. So, we kept an auto-option, whenever user raise ticket, it should auto-capture the hostname based on his Employee ID. With that, no more asking user to provide anydesk/team viewer ID to beep in inside user machine … Incentivized Helpful? Lucy Daniell Senior Business Analyst Chose LogMeIn Central by GoTo The most valuable or powerful or reliable feature I'd say it's simplicity and easy to access and complete tasks on time. Its single pane where we have all the control systems, tools and features. I also like how the remote connection is stable and fast. The support is very … Incentivized Helpful? JASON WORKMAN IT Director Chose LogMeIn Central by GoTo I did not like the Kaseya product, it was difficult to us and had constant connection issues. We currently utilize Endpoint Central and love it. However, we will maintain Central for the screen sharing product. TeamViewer is ok but is slow and clunky. Incentivized Helpful? Dirlou Garnier Director Chose LogMeIn Central by GoTo It compares well, but LogMeIn Central has an easier interface. Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo TeamViewer is also very functional, but for our use, it would’ve been more expensive. Incentivized Helpful? RP Rohit Patel IT Manager Chose LogMeIn Central by GoTo Well, it's the other way around. We used LogMeIn Central for 6 years. It always worked for us. The biggest issue we had was performance and cost. Initially, the cost was very low for a subscription, but as time passed, the cost increased to a level where we thought it wasn't … Incentivized Helpful? AS Al Schleicher President Chose LogMeIn Central by GoTo We have always found that our clients preferred LogMeIn Central even if they had to pay a little more [for] it! The interface is simple to use, and it's available for so many different platforms. Incentivized Helpful? Lashundra Coakley District Manager Chose LogMeIn Central by GoTo It allows me to be able to access other systems without the employee having to have account as well. Long as [LogMeIn Central] is installed on their system I am able to access it. The other system there were a lot of restrictions due to the fact that it required them to need an … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo We currently use LogMeIn and Zoho Assist for different purposes. LogMeIn provides a much better experience for our employees and faster connection in my opinion. Zoho Assist is used as any additional tool for IT support only where we can remotely connect at the same time a … Incentivized Helpful?

Features

Cisco Webex Support (discontinued)

LogMeIn Central by GoTo

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	Cisco Webex Support (discontinued) 6.8 Ratings 18% below category average	LogMeIn Central by GoTo 8.7 Ratings 7% above category average
Screen sharing	8.90 Ratings	9.90 Ratings
File transfer	8.90 Ratings	9.10 Ratings
Instant message	7.10 Ratings	9.30 Ratings
Secure remote access with Smart Card authentication	9.00 Ratings	9.00 Ratings
Access to sleeping/powered-off computers	6.00 Ratings	6.80 Ratings
Over-the-Internet remote session	8.90 Ratings	9.90 Ratings
Initiate remote control from mobile	1.30 Ratings	8.00 Ratings
Remote management of servers & workstations	2.00 Ratings	9.50 Ratings
Remote Active Directory® management	7.90 Ratings	8.90 Ratings
Centralized management dashboard	8.80 Ratings	8.60 Ratings
Session record	8.60 Ratings	8.10 Ratings
Annotations	7.00 Ratings	8.70 Ratings
Monitoring and Alerts	8.90 Ratings	8.20 Ratings
Multi-platform remote control	1.50 Ratings	8.10 Ratings

Best Alternatives
	Cisco Webex Support (discontinued)	LogMeIn Central by GoTo
Small Businesses	Getscreen.me Score 9.7 out of 10	Getscreen.me Score 9.7 out of 10
Medium-sized Companies	Remote Desktop Manager Score 9.0 out of 10	Remote Desktop Manager Score 9.0 out of 10
Enterprises	Remote Desktop Manager Score 9.0 out of 10	Remote Desktop Manager Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Cisco Webex Support (discontinued)	LogMeIn Central by GoTo
Likelihood to Recommend	9.7 (0 ratings)	8.3 (0 ratings)
Likelihood to Renew	9.1 (0 ratings)	9.1 (0 ratings)
Usability	7.0 (0 ratings)	9.8 (0 ratings)
Availability	- (0 ratings)	9.9 (0 ratings)
Support Rating	1.0 (0 ratings)	9.1 (0 ratings)
Implementation Rating	- (0 ratings)	9.1 (0 ratings)

User Testimonials
	Cisco Webex Support (discontinued)	LogMeIn Central by GoTo
Likelihood to Recommend	WebEx Support Center does what it is designed to do very well. If you need robust, efficient, and comprehensive remote support software, look no further. There are certainly other products that are simpler, and other products that are a bit "prettier" from a UI standpoint, but in terms of overall functionality, WebEx Support Center is hard to beat. If you're a company on a very tight budget, there are certainly cheaper options available, however. Incentivized Kurt Ferguson Lead Desktop Analyst Read full review	From a single place, I can use LogMeIn Central to monitor which machines need upgrades and determine whether to delay them until after isolated testing. I can also use the One2Many tool to arrange batch updates for third-party software. Plus, it enables me to provide Ad Hoc Support sessions to staff members who are experiencing problems with their client computers. Incentivized Rohan Kumar Software Engineer Read full review
Pros	Webex has helped us increase and streamline support to our customers. It allows us to enable forums or collaborative spaces to explain to clients and coworkers solution to certain problems Incentivized Julio Cesar Lara Favela Director ejecutivo zona Noroeste-Centro Read full review	Ability to use the core function without having to go through rigorous training since the tool is easy to grasp. Remote control for troubleshooting IT support staff along with remote deployment options. Easy user management with intuitive UI arrangements for effective and easy control permission and computer grouping. Stay connected despite the location or time to clients servers. Enables us to correct discrepancies and make changes easily. Lucy Daniell Senior Business Analyst Read full review
Cons	[In my experience], when there are issues, they sometimes ask for us to run tracelogs on the impacted participant's computer. Sometimes those participants use machines that are not managed by us and they are unwilling to get those logs. Ideally, [I feel] Webex can gather all the information from their side versus the participant side. While I do appreciate the constant follow up, sometimes it is overwhelming. I know they are trying to clear their queues, but it seems like they email once a day if they have not heard back from you [in my experience]. Their support hours should coincide with my local hours of operation. Most of the support people I have worked with are located internationally and their hours of response are the opposite of my working hours. Incentivized Verified User Anonymous Read full review	Pricing structure is a bit confusing - there are various add-ons that can seriously increase your cost More integrations with software such as Antivirus vendors would be nice No Chromebook client at all, and isn't as good with Mac's either You can only have 1 technician on a PC at a time Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Webex is well known by many other companies. It is easy to use and versatile. This familiarity builds a standard to conferencing and users are more comfortable using it. If you want to be safe with a choice of the many conferencing tools out there, Webex will be your best bet Shawn Oudavanh Software Support Engineer Read full review	What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better Incentivized Chris Barton Owner Read full review
Usability	Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless. Verified User Anonymous Read full review	The LogMeIn Central is simple to use. You can easily manage computers and servers by creating different groups. Connecting to a remote computer is a simple click-on button. You don't need the remote user's password if [they are] already logged in. You don't need the remote user on the other side if you want to take full control. Overall the usability is simple. Incentivized RP Rohit Patel IT Manager Read full review
Reliability and Availability	No answers on this topic	It has saved us countless times, and we didn't need to get boots on the ground to fix or maintain patches or errors. Being able to solve a number of issues for a central location without having to have a tech travel is invaluable as far as resources and time spent for everyone. Incentivized Verified User Anonymous Read full review
Support Rating	The support team is highly incompetent. The only thing that they are able to do flawlessly is register an issue and open the case. But this case related to the issue is never resolved. They will forward the case or assign a new service engineer. But the case will never be resolved. At least not soon. They take weeks to resolve issues. Verified User Anonymous Read full review	Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product. Incentivized Verified User Anonymous Read full review
Implementation Rating	No answers on this topic	It was smooth Incentivized Verified User Anonymous Read full review
Alternatives Considered	Logmein GoToAssist Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more reliable and a better overall product. This to me is due to the simplicity of the UI and ease of use as well as the quality of the network performance. Kaseya with VNC Connect We use within Kaseya for our internally servers and local office users due to cost and efficiency, but it is more intended as console-level access and has a bit more features then WebEx Support Center, however is not good for remote support for our users who travel as it is slow. Incentivized Verified User Anonymous Read full review	We use both LogMeIn Central by GoTo and a true RMM product. LogMeIn Central by GoTo has its role as an easier method to remotely access selected oft-used machines, whereas the RMM product is much, much more cost effective to rollout to entire infrastructure footprints. Incentivized Nathan Clark Owner Read full review
Return on Investment	Initially the ROI was very good. We tried to leave and use another platform (cost issues) and didn't have as much success so we came back to Cisco Webex Support. It allowed us to provide support to employees and clients as we needed to be able to provide it. Verified User Anonymous Read full review	Time, many times when some service needed privileged access (administrator) the resolver agent needed to go to the user and this travel time (10 - 15 minutes) because this is a large company. Basically we reduced 50 minutes of service to 20, even 10 minutes After the implementation we achieved a 20% increase in our ticket resolution rate and a 57% increase in the SLA service rate Verified User Anonymous Read full review
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