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Cisco Webex Support (discontinued) vs. LogMeIn Resolve

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Webex Support

    Score8.8 out of 10
    N/ACisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.N/A

    LogMeIn Resolve

    Score8.1 out of 10
    N/ALogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

    $29

    per month

    Pricing
    Cisco Webex SupportLogMeIn Resolve
    Editions & Modules
    No answers on this topic
    Remote Access
    $29
    per month
    Remote Support Plus
    $55
    per month
    Standard Endpoint Management
    $70
    per month
    Premium Endpoint Management
    $78
    per month
    Premium
    Contact Sales
    Offerings
    Pricing Offerings
    Cisco Webex SupportLogMeIn Resolve
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
    More Pricing Information
    Community Pulse
    Cisco Webex SupportLogMeIn Resolve
    Considered Both Products
    Cisco
    Chose Cisco Webex Support
    Logmein GoToAssist
      • Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more …
    Incentivized
    Chose Cisco Webex Support
    GoToAssist was the product we used previously that we replaced with WebEx Support Center. While GoToAssist is certainly a good product and it worked quite well for us, we as a team feel that WebEx Support Center is a more robust overall product. They have a great deal of …
    Incentivized
    GoTo (formerly LogMeIn)
    Chose LogMeIn Resolve
    GoToAssist fairs pretty well against WebEx Support Center. It costs less and offers the same general features, albeit with a slightly more dated interface. I have used both products extensively, and would be hard-pressed to really choose one over the other.

    For internal support, …
    Incentivized
    Chose LogMeIn Resolve
    The interface and costs are much better with gotoassist.
    Incentivized
    Chose LogMeIn Resolve
    WebEx Support Center and meet.me were tested as alternatives, but GoToAssist had the best "perks".
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Cisco Webex SupportLogMeIn Resolve
    Remote Administration
    Comparison of Remote Administration features of Cisco Webex Support (discontinued) and LogMeIn Resolve
    Feature
    Cisco Webex Support (discontinued)
    6.8
    9 Ratings
    LogMeIn Resolve
    -
    Ratings
    Screen sharing8.99 Ratings00 Ratings
    File transfer8.99 Ratings00 Ratings
    Instant message7.17 Ratings00 Ratings
    Secure remote access with Smart Card authentication9.05 Ratings00 Ratings
    Access to sleeping/powered-off computers6.05 Ratings00 Ratings
    Over-the-Internet remote session8.99 Ratings00 Ratings
    Initiate remote control from mobile1.36 Ratings00 Ratings
    Remote management of servers & workstations2.05 Ratings00 Ratings
    Remote Active Directory® management7.95 Ratings00 Ratings
    Centralized management dashboard8.87 Ratings00 Ratings
    Session record8.67 Ratings00 Ratings
    Annotations7.07 Ratings00 Ratings
    Monitoring and Alerts8.95 Ratings00 Ratings
    Multi-platform remote control1.57 Ratings00 Ratings
    User Ratings
    Cisco Webex SupportLogMeIn Resolve
    Likelihood to Recommend
    9.7
    (11 ratings)
    7.4
    (110 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    9.0
    (15 ratings)
    Usability
    7.0
    (1 ratings)
    7.7
    (90 ratings)
    Availability
    -
    (0 ratings)
    8.9
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    1.0
    (3 ratings)
    8.7
    (6 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (4 ratings)