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Cisco Webex Support (discontinued) vs. RealVNC Connect

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Webex Support

    Score8.8 out of 10
    N/ACisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.N/A

    RealVNC Connect

    Score7 out of 10
    N/ARealVNC® Connect is a secure remote access solution from RealVNC. It can be used to connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it.

    $99

    per year (one concurrent session)

    Pricing
    Cisco Webex SupportRealVNC Connect
    Editions & Modules
    No answers on this topic
    Essentials
    $8.25
    per month (billed annually) per concurrent session
    Plus
    $16.50
    per month (billed annually) per concurrent session (add up to 3)
    Premium
    $29.75
    per month (billed annually) per concurrent session (add up to 5)
    Enterprise
    Custom Pricing
    per year
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    Cisco Webex SupportRealVNC Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Plans work on a Per Concurrent Session basis. Each plan gives access to a bundled number of devices, but limits apply to the amount of devices that can be connected at any given time. The Premium plan includes On-Demand Assist, a useful tool for providing just-in-time remote support to end-users without them needing RealVNC Connect installed on their device.
    More Pricing Information
    Community Pulse
    Cisco Webex SupportRealVNC Connect
    Considered Both Products
    Cisco
    Chose Cisco Webex Support
    Logmein GoToAssist
      • Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more …
    Incentivized
    Chose Cisco Webex Support
    GoToAssist was the product we used previously that we replaced with WebEx Support Center. While GoToAssist is certainly a good product and it worked quite well for us, we as a team feel that WebEx Support Center is a more robust overall product. They have a great deal of …
    Incentivized
    RealVNC
    Chose RealVNC Connect
    VNC works really well. It gives a superior level of access compared to far more expensive products such as GoToAssist or WebEx Support Center, and does so at a tiny fraction of the cost. It also consumes far fewer resources than either of those two competing products. It's an …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Cisco Webex SupportRealVNC Connect
    Remote Administration
    Comparison of Remote Administration features of Cisco Webex Support (discontinued) and RealVNC Connect
    Feature
    Cisco Webex Support (discontinued)
    6.8
    9 Ratings
    RealVNC Connect
    7.3
    32 Ratings
    Screen sharing8.99 Ratings9.028 Ratings
    File transfer8.99 Ratings8.015 Ratings
    Instant message7.17 Ratings6.119 Ratings
    Secure remote access with Smart Card authentication9.05 Ratings7.05 Ratings
    Access to sleeping/powered-off computers6.05 Ratings6.09 Ratings
    Over-the-Internet remote session8.99 Ratings9.030 Ratings
    Initiate remote control from mobile1.36 Ratings9.019 Ratings
    Remote management of servers & workstations2.05 Ratings4.76 Ratings
    Remote Active Directory® management7.95 Ratings00 Ratings
    Centralized management dashboard8.87 Ratings7.116 Ratings
    Session record8.67 Ratings8.02 Ratings
    Annotations7.07 Ratings5.36 Ratings
    Monitoring and Alerts8.95 Ratings7.03 Ratings
    Multi-platform remote control1.57 Ratings9.011 Ratings
    User Ratings
    Cisco Webex SupportRealVNC Connect
    Likelihood to Recommend
    9.7
    (11 ratings)
    8.0
    (38 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    8.0
    (8 ratings)
    Usability
    7.0
    (1 ratings)
    8.0
    (4 ratings)
    Support Rating
    1.0
    (3 ratings)
    8.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (2 ratings)