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Cisco Webex Support (discontinued) vs. Zoom Workplace

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Cisco Webex Support (discontinued)

65 Reviews and Ratings

Zoom Workplace

5,822 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Webex Support

    Score8.8 out of 10
    		N/ACisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.N/A

    Zoom Workplace

    Score8.4 out of 10
    		N/AZoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

    $15.99

    per month per user

    Pricing
    Cisco Webex SupportZoom Workplace
    Editions & Modules
    No answers on this topic
    Add-On Zoom Translated Captions
    $5
    per month per license
    Add-On - Zoom Whiteboard
    $24.90
    per year
    Pro
    $149.90
    per year per user
    Business
    $199.90
    per year per user
    Business Plus
    $250.00
    per year per user
    Add-On - Conference Room Connector
    $499
    per year
    Basic
    Free
    Enterprise
    Custom
    Add-On - Large Meetings
    starting at $600
    per year
    Add-On - Cloud Storage
    starting at $120
    per year
    Add-On Audio Conferencing
    starting at $1200
    per year
    Add-On Zoom Phone Power Pack
    Starting at $300
    per year per user
    Add-On - Zoom IQ for Sales
    Contact Sales
    Add-On - Quality of Service Subscription
    Contact Sales
    Offerings
    Pricing Offerings
    Cisco Webex SupportZoom Workplace
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Cisco Webex SupportZoom Workplace
    Considered Both Products
    Cisco
    Verified User
    Chose Cisco Webex Support
    Cisco Webex Support has a dedicated support team for all users. Finding dedicated support for the other platforms seems to be automated chat before speaking with an actual person.
    Incentivized
    Zoom
    Verified User
    Chose Zoom Workplace
    Zoom outperforms all other products I have used.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Cisco Webex SupportZoom Workplace
    Remote Administration
    Comparison of Remote Administration features of Cisco Webex Support (discontinued) and Zoom Workplace
    Feature
    Cisco Webex Support (discontinued)
    6.8
    9 Ratings
    Zoom Workplace
    -
    Ratings
    Screen sharing8.99 Ratings00 Ratings
    File transfer8.99 Ratings00 Ratings
    Instant message7.17 Ratings00 Ratings
    Secure remote access with Smart Card authentication9.05 Ratings00 Ratings
    Access to sleeping/powered-off computers6.05 Ratings00 Ratings
    Over-the-Internet remote session8.99 Ratings00 Ratings
    Initiate remote control from mobile1.36 Ratings00 Ratings
    Remote management of servers & workstations2.05 Ratings00 Ratings
    Remote Active Directory® management7.95 Ratings00 Ratings
    Centralized management dashboard8.87 Ratings00 Ratings
    Session record8.67 Ratings00 Ratings
    Annotations7.07 Ratings00 Ratings
    Monitoring and Alerts8.95 Ratings00 Ratings
    Multi-platform remote control1.57 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Cisco Webex Support (discontinued) and Zoom Workplace
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    Zoom Workplace
    8.4
    932 Ratings
    High quality audio00 Ratings8.7926 Ratings
    High quality video00 Ratings8.7924 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Cisco Webex Support (discontinued) and Zoom Workplace
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    Zoom Workplace
    8.6
    931 Ratings
    Desktop sharing00 Ratings9.1930 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Cisco Webex Support (discontinued) and Zoom Workplace
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    Zoom Workplace
    8.6
    936 Ratings
    Calendar integration00 Ratings8.3850 Ratings
    Meeting initiation00 Ratings9.5910 Ratings
    Record meetings / events00 Ratings9.4885 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Cisco Webex Support (discontinued) and Zoom Workplace
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    Zoom Workplace
    8.2
    807 Ratings
    Live chat00 Ratings8.4789 Ratings
    Online Events Security
    Comparison of Online Events Security features of Cisco Webex Support (discontinued) and Zoom Workplace
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    Zoom Workplace
    9.1
    792 Ratings
    User authentication00 Ratings9.1695 Ratings
    Participant roles & permissions00 Ratings9.2759 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Cisco Webex Support (discontinued) and Zoom Workplace
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    Zoom Workplace
    8.7
    179 Ratings
    Hosted PBX00 Ratings8.082 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings8.9104 Ratings
    Directory of employee names00 Ratings9.0165 Ratings
    Call Management
    Comparison of Call Management features of Cisco Webex Support (discontinued) and Zoom Workplace
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    Zoom Workplace
    8.8
    199 Ratings
    Answering rules00 Ratings8.4150 Ratings
    Call recording00 Ratings9.1180 Ratings
    Call park00 Ratings9.0114 Ratings
    Call screening00 Ratings8.8125 Ratings
    Message alerts00 Ratings9.1158 Ratings
    Business SMS/External Messaging00 Ratings9.0104 Ratings
    Voicemail Transcription00 Ratings8.3146 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco Webex Support (discontinued) and Zoom Workplace
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    Zoom Workplace
    9.2
    223 Ratings
    Mobile app for iOS00 Ratings9.3198 Ratings
    Mobile app for Android00 Ratings9.1138 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Cisco Webex Support (discontinued) and Zoom Workplace
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    Zoom Workplace
    9.0
    186 Ratings
    Centralized communications management00 Ratings8.8148 Ratings
    Team messaging00 Ratings9.2156 Ratings
    Team document sharing00 Ratings9.2136 Ratings
    Call and meeting analytics00 Ratings8.9154 Ratings
    User Ratings
    Cisco Webex SupportZoom Workplace
    Likelihood to Recommend
    9.7
    (11 ratings)
    9.0
    (984 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    4.4
    (21 ratings)
    Usability
    7.0
    (1 ratings)
    5.6
    (41 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    1.0
    (3 ratings)
    1.6
    (42 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    2.6
    (9 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.0
    (13 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    9.2
    (8 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.3
    (2 ratings)