Clarabridge (discontinued) vs. DataEQ

Call centers with heavy volumes can really benefit from Clarabridge.

Incentivized

If you are looking for an analytics product that doesn't just monitor, but also listens to online conversations then BrandsEye is the ideal tool.

• Categorization: It is able to take the data and truly put into different categories based on what you create/ choose in the admin panel.
• Sentiment analysis: It creates a sentiment (which you can edit) for every single word in the survey.
• Customer Service: they are very quick and on point with requests and communicating new releases as well as training/ assistance.

Incentivized

• Ease of use
• Reporting
• Scalability

• User interface could be more intuitive.

Incentivized

• Explaining the Advert Value Equivalent
• A more user-friendly system

Extensive featureset, great customer service.

Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences

Incentivized

BrandsEye has a better UI, better support, more knowledgeable staff when it comes to support and much better reputation on the whole.

• SLA Fractures quite a bit especially when we were in FB Jail
• KPI not being met because of lack of publishing and responses
• Customer Service suffered from not having a way to DM everyone

Incentivized

• Thanks to Brandseye's unique offering and structured reporting capabilities, I was able to provide accurate insights to my client throughout their marketing campaign, which allowed the extended team to make informed communication and business decisions. In addition, we are now able to provide current event partners with an accurate measure of their brand reach.