ClickUp vs. Trello

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ClickUp
Score 8.5 out of 10
Small Businesses (1-50 employees)
ClickUp is an all-in-one productivity platform. It’s a hub where teams can come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, and Whiteboard. Customized with just a few clicks, ClickUp helps teams of all types and sizes deliver work more effectively, to boost productivity to new heights. ClickUp aims to make the world more productive by removing friction caused by using many different applications. The platform boasts millions…
$0
Trello
Score 8.4 out of 10
N/A
Trello from Atlassian is a project management tool based on a Kanban framework. Trello is ideal for task-management in a to-do list format. It supports sharing boards and cards across users or teams. The product offers a free version, and paid versions add greater automation, collaboration, and administrative control.
$6
per month per user
Pricing
ClickUpTrello
Editions & Modules
Free
$0.00
Unlimited
$9.00 ($5.00)
per member per month (annual contract pricing)
Business
$19.00 ($12.00)
per member per month (annual contract pricing)
Business Plus
$29.00 ($19.00)
per member per month (annual contract pricing)
Enterprise
Contact Sales
Standard
$6
per month per user
Premium
$12.50
per month per user
Enterprise
$17.50
per month per user
Free
Forever Free
Offerings
Pricing Offerings
ClickUpTrello
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsA discount is offered for annual billing and for larger numbers of users.
More Pricing Information
Community Pulse
ClickUpTrello
Features
ClickUpTrello
Project Management
Comparison of Project Management features of Product A and Product B
ClickUp
8.0
Ratings
4% above category average
Trello
9.5
Ratings
22% above category average
Task Management8.90 Ratings9.80 Ratings
Resource Management7.90 Ratings9.50 Ratings
Gantt Charts7.80 Ratings10.00 Ratings
Scheduling7.80 Ratings10.00 Ratings
Workflow Automation7.90 Ratings9.90 Ratings
Team Collaboration8.80 Ratings10.00 Ratings
Support for Agile Methodology8.40 Ratings9.40 Ratings
Support for Waterfall Methodology8.30 Ratings6.60 Ratings
Document Management7.90 Ratings10.00 Ratings
Email integration7.80 Ratings10.00 Ratings
Mobile Access6.80 Ratings10.00 Ratings
Timesheet Tracking7.50 Ratings10.00 Ratings
Change request and Case Management00 Ratings8.10 Ratings
Budget and Expense Management00 Ratings10.00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
ClickUp
7.7
Ratings
2% above category average
Trello
5.0
Ratings
41% below category average
Project & financial reporting7.70 Ratings5.00 Ratings
Quotes/estimates00 Ratings5.00 Ratings
Invoicing00 Ratings5.00 Ratings
Integration with accounting software00 Ratings5.00 Ratings
User Ratings
ClickUpTrello
Likelihood to Recommend
8.6
(0 ratings)
9.8
(0 ratings)
Likelihood to Renew
7.3
(0 ratings)
10.0
(0 ratings)
Usability
7.8
(0 ratings)
9.5
(0 ratings)
Availability
9.5
(0 ratings)
10.0
(0 ratings)
Performance
8.0
(0 ratings)
10.0
(0 ratings)
Support Rating
9.4
(0 ratings)
10.0
(0 ratings)
In-Person Training
-
(0 ratings)
10.0
(0 ratings)
Online Training
10.0
(0 ratings)
-
(0 ratings)
Implementation Rating
7.9
(0 ratings)
8.0
(0 ratings)
Configurability
8.0
(0 ratings)
5.0
(0 ratings)
Ease of integration
7.0
(0 ratings)
-
(0 ratings)
Product Scalability
8.9
(0 ratings)
10.0
(0 ratings)
Vendor post-sale
5.0
(0 ratings)
10.0
(0 ratings)
Vendor pre-sale
5.0
(0 ratings)
-
(0 ratings)
User Testimonials
ClickUpTrello
Likelihood to Recommend
Great for project management, reoccurring task management, building trackers and keeping track of what everyone is up to. Like all software that has great functionality, having solid governance and control over access is essential. I recommend ensuring that your admins/owners have a close eye on what is going on across the space or it can turn into an unmanageable nightmare.
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Trello is great for cross-team communication and intra-team organization. It's simple to get setup, with flexible tools that give businesses control over how to make Trello work the best for them. It is an amazing platform for operations tracking, project management, and even organizing customer service requests for a smaller business.
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Pros
  • Customization of fields in Tickets
  • Integrations with other sites such as Google, Figma, JIRA, and GitHub
  • Combining many apps into one- Ticketing, sprint tracking, form submissions, documentation, file management, and chats
  • Continual improvements. The ClickUp team is always making amazing strides to update the site and make it that much better for its users
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  • Helps track employees "to do before hire", "to do after hired," and "to do when employee leaves"
  • Provides important information on each employee like personal information along with data collected during the time of hire and during employment time
  • Allows more than one person to be assigned to a task per employee and will remain open until everyone involved has completed their task
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Cons
  • Their chat feature was nonexistent, and a revamp was rolled out recently.
  • Their whiteboard function for visual collaboration feels clunky and difficult to use smoothly.
  • Their table view/feature (which is supposed to feel like a spreadsheet) is lacking and makes it difficult to copy/move information.
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  • I use colour coding a lot so I would like a wider range of colour options.
  • Also as a visual thinker I would like to be able to easily add images to cards.
  • I would like to be able to attach a wider range of file formats to cards.
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Likelihood to Renew
We're very pleased with how the system works in general. For over a year we've barely ever had any problems with ClickUp and there might have only been one or two times when it wasn't operational for us due to a global emergency. Moreover, when we had a problem once with renewing our licenses we've been contacted directly by our account manager and taken care of in a very professional way (with a due refund as well). The exceptional customer service makes us firmly believe that ClickUp is just the right tool for us.
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I am very likely to renew Trello, because it doesn't cost anything to do so. I am also very likely to use Trello's upgraded features in the future because a lot of my team's data is stored on there and they have already gotten used to the platform. Trello is very easy for new team members to pick up, making the onboarding and usability very streamlined.
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Usability
Far easier to use than any other PM tool. ClickUp is incredibly intuitive and had us saving time and energy within the first week of implementation. In my opinion, PM software should make it easier to focus on the deliverables - it shouldn't take all your time and energy to learn how to use the tool in the first place. ClickUp is a user-friendly tool that actually helps us focus on what's important.
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I am technology illiterate, it's my Achilles heel and this program is so easy to use. I have been utilizing it for a decade now. It makes organizing and prioritizing my life, my work, my business, my kids life, etc so much more manageable and without having to hold on to a bunch of into in my head. I can find it and locate it quickly and easily in Trello.
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Reliability and Availability
For over a year ClickUp was unavailable to us just twice for a couple of hours. I would say for a system this big and working globally that was a minor issue. They managed to fix all the issues within a couple hours and then it was back up and running perfectly fine.
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yes always support available when I need it!
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Performance
The speed of ClickUp is average to be honest. This is one of the biggest flaws of the system, sometimes it's also lagging a little bit but we also have a lot of documents, lists etc. on our workspace. However, with the next version of ClickUp I've seen they are planning to increase the speed by almost 500%, probably by changing the technology, so I am more than looking forward to it.
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Never experienced issues with the above!
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Support Rating
Support are genuinely helpful and really nice to deal with. I had a bug on my workspace that I’d been experiencing for a while. They looked into it for me and asked some questions. Once they found the issue and resolved it, they even filmed a video detailing how they’d fixed it. That level of support is fantastic.
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I haven't had much need to contact their support because the product is easy to use and pretty bug-free. I did reach out to them about swimlanes and I was able to find the information I needed very quickly and it was thorough and accurate information about current functionality. I love that they use their own product. That's always a good sign.
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In-Person Training
No answers on this topic
It was helpful and informative! It was back before the pandemic in 2019 so I'm not sure if they still do it but I really enjoyed the experience
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Online Training
There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.
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No answers on this topic
Implementation Rating
Start small. Don’t try to build the most elaborate plans first. Resist the urge to get into Gantt charts if no one is used to them. Just get work written, add dates and assignees, and start getting used to it. If you did not use a work management tool before, you need to be gracious with yourself about the fact that you likely do not have the muscle memory for working this way yet. But you will get there.
And leverage people who know it if possible. Look for ClickUp experts and vendors. They can really supercharge your effectiveness at building the tool out and speed up the process.
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For our small business, getting a few of us started well on Trello was the key, I think. As long as a couple of us were really comfortable with the interface, we could lead others and help them with any questions. From now on, anyone who works with us just naturally uses Trello for information sharing - it's just part of what we do.
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Alternatives Considered
Every other tool I have used has been for organizing tasks and work only. There were some of the other features, but none of them had the ability to do everything we need to manage a project from start to finish
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Our business ended up using Monday due to the holistic nature of the tool. It allows us to collaborate amongst teams and see the project as a whole easier. Trello is for personal usage and task management. I use Monday to organize my overarching needs, and then put specific tasks into Trello to stay organized.
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Scalability
Scaling with ClickUp is superb. If you create a workflow best suited for your organization then it's all about creating new accounts and teaching the new employees the workflow you're using. It's that simple. There is no black magic when it comes to Clickup.
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Feels like anyone across the org (no matter their location) can use the tool easily!
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Return on Investment
  • We stopped losing customers due to lack of organization and management
  • Deixamos de perder clientes pela falta de organização e gestão
  • We increased our revenue by 30% by offering CRM implementation within ClickUp
  • Aumentamos nossa receita em 30% por oferecermos implementação de CRM dentro do clickup
  • We no longer waste time using different tools to manage tasks and internal communication with the team.
  • Deixamos de perder tempo usando ferramentas diferentes para gerir tarefa e comunicação interna com o time
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  • It's been an essential tool for our onboarding team. We wouldn't be able to operate without it.
  • It's been a very affordable investment for our team as well since we still use the free version.
  • We have had a negative return in the fact that there aren't any reporting tools within the app. We have to spend time tracking certain elements manually.
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ScreenShots

ClickUp Screenshots

Screenshot of List ViewScreenshot of Box ViewScreenshot of Board ViewScreenshot of Calendar View