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ClientSuccess vs. Strikedeck (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ClientSuccess

    Score8.4 out of 10
    N/AClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the Executives, they deliver analytics, metrics and reports to provide a comprehensive view of the health of a SaaS business.N/A

    Strikedeck (discontinued)

    Score4.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available.N/A
    Pricing
    ClientSuccessStrikedeck (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ClientSuccessStrikedeck (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    ClientSuccessStrikedeck (discontinued)
    Considered Both Products
    ClientSuccess
    Chose ClientSuccess
    Our team had previously been using HubSpot CRM as a way to manage client contracts in combination with Trello for simple client progress mapping, and Client Success has eliminated the need to use either of them for client management. HubSpot is designed more for sales processes …
    Incentivized
    Chose ClientSuccess
    Taking notes/logging calls is much easier.
    Incentivized
    Chose ClientSuccess
    Before we evaluated ClientSuccess, we took a look at Gainsight. It is a power customer success tool and it definitely covered all the features a Customer Success team could need, but ultimately we selected ClientSuccess as a better fit for our company where we were at the …
    Incentivized
    Chose ClientSuccess
    Honestly just saw product demos, didn't evaluate hands-on. For our use case, the price point was MUCH more accommodating.
    Incentivized
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ClientSuccessStrikedeck (discontinued)
    Security
    Comparison of Security features of ClientSuccess and Strikedeck (discontinued)
    Feature
    ClientSuccess
    8.2
    15 Ratings
    Strikedeck (discontinued)
    8.5
    4 Ratings
    Role-based user permissions8.215 Ratings8.54 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of ClientSuccess and Strikedeck (discontinued)
    Feature
    ClientSuccess
    8.4
    13 Ratings
    Strikedeck (discontinued)
    8.4
    5 Ratings
    API10.010 Ratings7.33 Ratings
    Integration with Salesforce.com9.012 Ratings9.64 Ratings
    Integration with Marketo7.32 Ratings00 Ratings
    Integration with Eloqua7.32 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of ClientSuccess and Strikedeck (discontinued)
    Feature
    ClientSuccess
    8.9
    16 Ratings
    Strikedeck (discontinued)
    8.7
    5 Ratings
    Product usage8.414 Ratings9.45 Ratings
    Help desk / support tickets9.412 Ratings8.04 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of ClientSuccess and Strikedeck (discontinued)
    Feature
    ClientSuccess
    8.6
    17 Ratings
    Strikedeck (discontinued)
    8.7
    5 Ratings
    NPS surveys7.09 Ratings8.84 Ratings
    Sponsor tracking9.411 Ratings9.01 Ratings
    Customer profiles9.017 Ratings8.65 Ratings
    Automated workflow8.917 Ratings8.05 Ratings
    Internal collaboration7.716 Ratings8.04 Ratings
    Customer health scoring9.017 Ratings9.45 Ratings
    Customer segmentation9.016 Ratings9.05 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of ClientSuccess and Strikedeck (discontinued)
    Feature
    ClientSuccess
    8.4
    17 Ratings
    Strikedeck (discontinued)
    7.8
    5 Ratings
    Customer health trends9.015 Ratings8.85 Ratings
    Engagement analytics8.113 Ratings8.05 Ratings
    Revenue forecasting7.614 Ratings6.22 Ratings
    Dashboards9.017 Ratings8.24 Ratings
    User Ratings
    ClientSuccessStrikedeck (discontinued)
    Likelihood to Recommend
    7.6
    (18 ratings)
    7.6
    (5 ratings)
    Usability
    -
    (0 ratings)
    5.6
    (5 ratings)
    Support Rating
    10.0
    (1 ratings)
    7.8
    (5 ratings)