TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudTalk

    Score7.2 out of 10
    N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    CrazyCall

    Score8.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue…

    $29

    per month ($8 for each additional user over 3)

    Pricing
    CloudTalkCrazyCall
    Editions & Modules
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    Plus
    $29
    per month ($8 for each additional user over 3)
    Plan C
    $40
    per user / month
    Advanced
    $75
    per month ($20 for each additional user over 5)
    Offerings
    Pricing Offerings
    CloudTalkCrazyCall
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.Plans priced per user / month. Exclusive of connection costs. Competitive rates available.
    More Pricing Information
    Features
    CloudTalkCrazyCall
    Contact Center Software
    Comparison of Contact Center Software features of CloudTalk and CrazyCall
    Feature
    CloudTalk
    9.8
    45 Ratings
    CrazyCall
    8.5
    3 Ratings
    Agent dashboard10.045 Ratings8.43 Ratings
    Validate callers9.840 Ratings8.43 Ratings
    Outbound response10.041 Ratings8.43 Ratings
    Call forwarding9.940 Ratings8.73 Ratings
    Click-to-call (CTC)9.839 Ratings8.73 Ratings
    Warm transfer9.631 Ratings8.43 Ratings
    Predictive dialing10.025 Ratings8.73 Ratings
    Interactive voice response9.929 Ratings8.43 Ratings
    REST APIs9.630 Ratings8.43 Ratings
    Call scripts9.125 Ratings8.73 Ratings
    Call tracking9.436 Ratings8.73 Ratings
    Multichannel integration9.930 Ratings8.43 Ratings
    CRM software integration9.936 Ratings8.73 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CloudTalk and CrazyCall
    Feature
    CloudTalk
    9.9
    42 Ratings
    CrazyCall
    8.5
    3 Ratings
    Inbound call routing10.036 Ratings8.43 Ratings
    Omnichannel inbound routing9.929 Ratings8.43 Ratings
    Recording9.938 Ratings8.43 Ratings
    Quality management9.934 Ratings8.73 Ratings
    Call analytics10.040 Ratings8.73 Ratings
    Historical reporting9.937 Ratings8.43 Ratings
    Live reporting9.935 Ratings8.43 Ratings
    Customer surveys9.927 Ratings8.43 Ratings
    Customer interaction analytics9.926 Ratings8.73 Ratings
    User Ratings
    CloudTalkCrazyCall
    Likelihood to Recommend
    10.0
    (45 ratings)
    8.7
    (3 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.7
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    3.6
    (11 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    -
    (0 ratings)