TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudTalk

    Score7.2 out of 10
    N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    Five9

    Score8.4 out of 10
    N/AFive9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

    $119

    per month

    Pricing
    CloudTalkFive9
    Editions & Modules
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    Core
    $119
    per month
    Digital
    $119
    per month
    Premium
    Contact sales team
    Contact sales team
    Optimum
    Contact sales team
    Contact sales team
    Ultimate
    Contact sales team
    Contact sales team
    Offerings
    Pricing Offerings
    CloudTalkFive9
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
    More Pricing Information
    Community Pulse
    CloudTalkFive9
    Considered Both Products
    CloudTalk.io
    No answer on this topic
    Five9
    Chose Five9
    Five9 has some of the same features as competitors but offers other features that help users better complete their tasks. This could be tasks such as putting calls on hold, logging calls and reports, and multitasking on the system platform. Overall, Five9 feels very easy to use …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    CloudTalkFive9
    Contact Center Software
    Comparison of Contact Center Software features of CloudTalk and Five9
    Feature
    CloudTalk
    9.8
    45 Ratings
    Five9
    8.0
    14 Ratings
    Agent dashboard10.045 Ratings7.514 Ratings
    Validate callers9.840 Ratings6.213 Ratings
    Outbound response10.041 Ratings7.112 Ratings
    Call forwarding9.940 Ratings8.110 Ratings
    Click-to-call (CTC)9.839 Ratings9.910 Ratings
    Warm transfer9.631 Ratings8.012 Ratings
    Predictive dialing10.025 Ratings10.011 Ratings
    Interactive voice response9.929 Ratings10.010 Ratings
    REST APIs9.630 Ratings8.09 Ratings
    Call scripts9.125 Ratings5.111 Ratings
    Call tracking9.436 Ratings8.514 Ratings
    Multichannel integration9.930 Ratings6.513 Ratings
    CRM software integration9.936 Ratings8.513 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CloudTalk and Five9
    Feature
    CloudTalk
    9.9
    42 Ratings
    Five9
    8.6
    23 Ratings
    Inbound call routing10.036 Ratings8.512 Ratings
    Omnichannel inbound routing9.929 Ratings6.610 Ratings
    Recording9.938 Ratings9.013 Ratings
    Quality management9.934 Ratings8.023 Ratings
    Call analytics10.040 Ratings10.013 Ratings
    Historical reporting9.937 Ratings8.514 Ratings
    Live reporting9.935 Ratings8.012 Ratings
    Customer surveys9.927 Ratings00 Ratings
    Customer interaction analytics9.926 Ratings10.011 Ratings
    User Ratings
    CloudTalkFive9
    Likelihood to Recommend
    10.0
    (45 ratings)
    6.5
    (38 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    7.7
    (5 ratings)
    9.0
    (1 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    3.6
    (11 ratings)
    9.0
    (9 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    10.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)