TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudTalk

    Score7.2 out of 10
    N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    Genesys Cloud CX

    Score7.9 out of 10
    N/AGenesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

    $75

    per month (billed annually) per user

    Pricing
    CloudTalkGenesys Cloud CX
    Editions & Modules
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    Genesys Cloud CX 1 - Voice
    $75
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital
    $95
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital + Voice
    $115
    per month (billed annually) per user
    Genesys Cloud CX 3 - Digital + WEM
    $135
    per month (billed annually) per user
    Genesys Cloud CX 3 Digital + WEM + Voice
    $155
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    CloudTalkGenesys Cloud CX
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.Pricing plans can also be billed hourly.
    More Pricing Information
    Community Pulse
    CloudTalkGenesys Cloud CX
    Considered Both Products
    CloudTalk.io
    Chose CloudTalk
    Better value for the money (by far). And besides that, all the features we needed, CloudTalk has them. Shoutout to their support for answering all the questions we had and to their CSM team for giving us a quick demo on the same day when we requested it. Recommended solution!
    Incentivized
    Genesys
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    CloudTalkGenesys Cloud CX
    Contact Center Software
    Comparison of Contact Center Software features of CloudTalk and Genesys Cloud CX
    Feature
    CloudTalk
    9.8
    45 Ratings
    Genesys Cloud CX
    8.7
    412 Ratings
    Agent dashboard10.045 Ratings8.6394 Ratings
    Validate callers9.840 Ratings9.0346 Ratings
    Outbound response10.041 Ratings9.0308 Ratings
    Call forwarding9.940 Ratings8.6334 Ratings
    Click-to-call (CTC)9.839 Ratings8.8269 Ratings
    Warm transfer9.631 Ratings9.2381 Ratings
    Predictive dialing10.025 Ratings8.8226 Ratings
    Interactive voice response9.929 Ratings9.0327 Ratings
    REST APIs9.630 Ratings7.9275 Ratings
    Call scripts9.125 Ratings8.0305 Ratings
    Call tracking9.436 Ratings8.8371 Ratings
    Multichannel integration9.930 Ratings8.4300 Ratings
    CRM software integration9.936 Ratings8.5290 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CloudTalk and Genesys Cloud CX
    Feature
    CloudTalk
    9.9
    42 Ratings
    Genesys Cloud CX
    8.7
    391 Ratings
    Inbound call routing10.036 Ratings8.6366 Ratings
    Omnichannel inbound routing9.929 Ratings8.9283 Ratings
    Recording9.938 Ratings9.2371 Ratings
    Quality management9.934 Ratings9.0340 Ratings
    Call analytics10.040 Ratings8.9350 Ratings
    Historical reporting9.937 Ratings8.2365 Ratings
    Live reporting9.935 Ratings8.7360 Ratings
    Customer surveys9.927 Ratings7.7221 Ratings
    Customer interaction analytics9.926 Ratings9.0265 Ratings
    User Ratings
    CloudTalkGenesys Cloud CX
    Likelihood to Recommend
    10.0
    (45 ratings)
    8.6
    (434 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    9.0
    (38 ratings)
    Usability
    7.7
    (5 ratings)
    8.6
    (69 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (6 ratings)
    Performance
    -
    (0 ratings)
    8.1
    (6 ratings)
    Support Rating
    3.6
    (11 ratings)
    6.2
    (100 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (5 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (11 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    7.0
    (20 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (6 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.9
    (15 ratings)
    Ease of integration
    -
    (0 ratings)
    8.9
    (8 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (7 ratings)
    Professional Services
    -
    (0 ratings)
    7.6
    (12 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.3
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (9 ratings)