TrustRadius: an HG Insights company

CloudTalk vs. Google Hangouts (Classic)

Save this comparison

Save this comparison

CloudTalk

66 Reviews and Ratings

Google Hangouts (Classic)

522 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudTalk

    Score7.2 out of 10
    		N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    Google Hangouts (Classic)

    Score8.8 out of 10
    		N/AThe classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
    Pricing
    CloudTalkGoogle Hangouts (Classic)
    Editions & Modules
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    No answers on this topic
    Offerings
    Pricing Offerings
    CloudTalkGoogle Hangouts (Classic)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Features
    CloudTalkGoogle Hangouts (Classic)
    Contact Center Software
    Comparison of Contact Center Software features of CloudTalk and Google Hangouts (Classic)
    Feature
    CloudTalk
    9.8
    45 Ratings
    Google Hangouts (Classic)
    -
    Ratings
    Agent dashboard10.045 Ratings00 Ratings
    Validate callers9.840 Ratings00 Ratings
    Outbound response10.041 Ratings00 Ratings
    Call forwarding9.940 Ratings00 Ratings
    Click-to-call (CTC)9.839 Ratings00 Ratings
    Warm transfer9.631 Ratings00 Ratings
    Predictive dialing10.025 Ratings00 Ratings
    Interactive voice response9.929 Ratings00 Ratings
    REST APIs9.630 Ratings00 Ratings
    Call scripts9.125 Ratings00 Ratings
    Call tracking9.436 Ratings00 Ratings
    Multichannel integration9.930 Ratings00 Ratings
    CRM software integration9.936 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CloudTalk and Google Hangouts (Classic)
    Feature
    CloudTalk
    9.9
    42 Ratings
    Google Hangouts (Classic)
    -
    Ratings
    Inbound call routing10.036 Ratings00 Ratings
    Omnichannel inbound routing9.929 Ratings00 Ratings
    Recording9.938 Ratings00 Ratings
    Quality management9.934 Ratings00 Ratings
    Call analytics10.040 Ratings00 Ratings
    Historical reporting9.937 Ratings00 Ratings
    Live reporting9.935 Ratings00 Ratings
    Customer surveys9.927 Ratings00 Ratings
    Customer interaction analytics9.926 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of CloudTalk and Google Hangouts (Classic)
    Feature
    CloudTalk
    -
    Ratings
    Google Hangouts (Classic)
    6.3
    57 Ratings
    Hosted PBX00 Ratings6.915 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings7.725 Ratings
    User templates00 Ratings5.022 Ratings
    Call reports00 Ratings9.034 Ratings
    Directory of employee names00 Ratings3.045 Ratings
    Call Management
    Comparison of Call Management features of CloudTalk and Google Hangouts (Classic)
    Feature
    CloudTalk
    -
    Ratings
    Google Hangouts (Classic)
    8.0
    66 Ratings
    Answering rules00 Ratings8.033 Ratings
    Call recording00 Ratings7.937 Ratings
    Call park00 Ratings7.018 Ratings
    Call screening00 Ratings9.036 Ratings
    Message alerts00 Ratings8.058 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CloudTalk and Google Hangouts (Classic)
    Feature
    CloudTalk
    -
    Ratings
    Google Hangouts (Classic)
    8.6
    84 Ratings
    Video conferencing00 Ratings9.079 Ratings
    Audio conferencing00 Ratings9.079 Ratings
    Video screen sharing00 Ratings7.148 Ratings
    Instant messaging00 Ratings9.052 Ratings
    Mobile apps
    Comparison of Mobile apps features of CloudTalk and Google Hangouts (Classic)
    Feature
    CloudTalk
    -
    Ratings
    Google Hangouts (Classic)
    8.0
    85 Ratings
    Mobile app for iOS00 Ratings8.173 Ratings
    Mobile app for Android00 Ratings8.071 Ratings
    User Ratings
    CloudTalkGoogle Hangouts (Classic)
    Likelihood to Recommend
    10.0
    (45 ratings)
    8.0
    (91 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    7.7
    (5 ratings)
    8.0
    (7 ratings)
    Support Rating
    3.6
    (11 ratings)
    8.0
    (36 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    -
    (0 ratings)