CloudTalk vs. Google Hangouts (Classic)

CloudTalk

Google Hangouts (Classic)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CloudTalk	Score 7.2 out of 10	N/A	CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…	$27 per month per user
Google Hangouts (Classic)	Score 8.6 out of 10	N/A	The classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.	N/A

Pricing

CloudTalk

Google Hangouts (Classic)

Editions & Modules

CloudTalk Lite: $27
per month per user
CloudTalk Essential: $39
per month per user
CloudTalk Expert: $69
per month per user
CloudTalk Custom: Custom Pricing
per user or company/month (invoiced annually)

No answers on this topic

Offerings

Pricing Offerings
CloudTalk	Google Hangouts (Classic)
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

A discount is offered for annual billing.

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More Pricing Information

Community Pulse
	CloudTalk	Google Hangouts (Classic)
Considered Both Products	CloudTalk Zuzana Hasko Head of Marketing Chose CloudTalk We were recommended CloudTalk basically from everybody in our network so we reached out directly to them at first and since they had everything we were looking for, feature-wise, and also were in our budget, we didn't really consider other vendors on the market. The … Incentivized Helpful? Verified User Anonymous Chose CloudTalk There were several services suitable for our needs. CloudTalk was chosen because of its simplicity, complexity, and brief time needed to use this service. No broad technical knowledge is required to start and operate CloudTalk. Incentivized Helpful? Matej Kukucka Founder Chose CloudTalk Better value for the money (by far). And besides that, all the features we needed, CloudTalk has them. Shoutout to their support for answering all the questions we had and to their CSM team for giving us a quick demo on the same day when we requested it. Recommended solution! Incentivized Helpful? Martin Kováč Marketing Specialist Chose CloudTalk Cloudtalk is well-priced for what we need from it. The fact that it has many features that we plan to use in the future is a deciding factor, and that gives it a big advantage. So the biggest impact was the comprehensiveness of the solution and the integration with the CRM. Incentivized Helpful? Verified User Anonymous Chose CloudTalk Twilio, Aircall and Talkdesk Incentivized Helpful? Marc Louis-Boyard International growth marketing specialist / Lead generation & International PR Chose CloudTalk We tried dealing with Aircall, but their solution didn't seem so flexible and the initial adoption cost was way out of our context. We learned later that the solution was in fact more flexible than we thought, but were disappointed by the little quality of their before-sales … Incentivized Helpful? Verified User Anonymous Chose CloudTalk So much better, much cleaner design. Much less complicated setup process. Has a much more up-to-date program. You can use the browser version or the stand-alone app, both are far more fleshed-out pieces of software. It is also much more reliable, haven't had the app crash even … Incentivized Helpful? Verified User Anonymous Chose CloudTalk CloudTalk is a lot more intuitive and provides more features and analytics than 3CX. The fact it allows for integration as well means we can stay on top of all of our missed calls and know exactly what client rang linking them to their company account. Incentivized Helpful? BM Bobbe Marvin Setter Team Manager Chose CloudTalk RingCentral has major issues syncing in real-time. The Web app and the desktop app never showed the same numbers. Often I'd have to wait hours for reports to update and then still had no confidence in the information presented. Incentivized Helpful? TN Trevor Nicholson CFO (Chief Financial Officer) Chose CloudTalk CloudTalk is significantly more affordable, easy to setup and the trial month was very helpful to ensure it was what we needed. AirCall can probably do a lot more but I cannot tell you what and I don't believe we need more as we are not a complex business that needs multiple … Incentivized Helpful? SS Samantha Semuhin Senior Support Manager Chose CloudTalk The pricing is more interesting and the fact they have a product easy to use with integrations with both our Sales and Support CRM's made us chose them. We were also told that a lot of the features we needed would be implemented in the soon future so let's see if it happens. Incentivized Helpful? FR Frederico Rocha CEO (Chief Executive Officer) Chose CloudTalk Availability of a Portuguese phone number and voice call quality. Incentivized Helpful? Diana Furikova Sales Manager Chose CloudTalk I have been using WhatsApp quite often for private and sometimes professional usage and in the past Skype and ICQ. WhatsApp is for free but I would say that CloudTalk provides a higher quality while talking so if I should choose between them for messages is WhatsApp very easy … Incentivized Helpful? Verified User Anonymous Chose CloudTalk The first thing is cost. CloudTalk was a lot cheaper than others. The other thing I noticed is that there were a lot of unwanted or unnecessary features with the other ones that didn't really matter to us, but were more [than] able to ask a higher price per seat. However, the … Incentivized Helpful? Verified User Anonymous Chose CloudTalk We used local VOIP provider, but it was slow, manual-based and expensive solution. Incentivized Helpful? Logan Brown Head of Sales and CS Chose CloudTalk It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before. Incentivized Helpful? PR Pablo Ritchie Product Manager Chose CloudTalk The integration of CloudTalk with Pipedrive makes the native Pipedrive call system practically unnecessary. The latter does not allow searching for calls or generating indicators as well achieved as in CloudTalk. Incentivized Helpful? Balder Goyo Coordinador de ventas Chose CloudTalk Before CloudTalk, we used Pipedrive. It also works really well, but it does not have the option of analytics. You could not check things like how many calls were made during the day or a specific time period. That, for me, is the most valuable feature of CloudTalk--all the data … Incentivized Helpful? JM juan meier lend officer Chose CloudTalk It's the perfect complement to the other services we use as it permits us to get in contact with our clients in order to not only have good communication inside of the company but also outside the company with our clients. It really rounds up the whole package. It's just the … Incentivized Helpful? Ian Moro Investment Advisor Chose CloudTalk Can't elaborate on this one. Incentivized Helpful? SM Siddharth Malhotra Business development Chose CloudTalk N/A Incentivized Helpful? Stasia Blake Administrative Strategist Chose CloudTalk CloudTalk service is immediately available once a profile is created and payment is made. Five9 indicated it would take up to 2 weeks to have full access to the service. Incentivized Helpful? Alex Peralta Partnership Manager Chose CloudTalk Though it was not my decision from switching from Circleloop, when we had originally used CircleLoop it gave some issues with internal transfer and taking calls which heavily affected us. With CloudTalk we can now successfully make outbound calls without any problems. Incentivized Helpful? Verified User Anonymous Chose CloudTalk CloudTalk has a better value for the money spent and has been easier to set up than other peers in that regards as well as better overall integration with already existing Software that we have been using for years in our company. At the end, the communication with CloudTalk … Incentivized Helpful? Verified User Anonymous Chose CloudTalk CloudTalk is much more configurable. It is very easy to send proactive SMS messages with CloudTalk whilst with Zendesk Talk this can only be done through a workaround. Zendesk does not provide Chinese virtual numbers either and outbound calls were not working to Chinese numbers … Incentivized Helpful?	Google Hangouts (Classic) Verified User Anonymous Chose Google Hangouts (Classic) Google Hangouts integrates into our current workflows well (we use g-suite) and is quite user friendly. It is great for small to mid-size internal team meetings. It is also good for informal client meeting. There are other cases where other tools are needed/superior for the … Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) Best part of Google Hangouts is its simplicity, and performance. We never had connection problems, or quality interruptions, something that is more frequent with the other tools listed above. Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) Google Hangouts is by far the most practical and easy communication tool I have used. Skype sees lots of drop rate but never faced any such issue with Google Hangouts. Mobile accessibility is also easier with Google Hangouts. Incentivized Helpful? Ejaz Hussain Senior Analyst Chose Google Hangouts (Classic) well, google hangouts classic doesn't stack up that well when compared to either Skype or Teams, as it lacks advanced features. But the fact that it nearly costs anything to get it set up & running in no time is a positive point for the platform. I'm pretty sure that Hangouts … Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) In terms of simplicity and ease of use, Google Hangouts is wonderful compared to some of the competitive products listed above. I do think that each have their own benefits: some companies do not allow for Google's suite of products (like Hangouts) to be utilized some … Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) For its time, Google Hangouts (Classic) was a fantastic product and matched up well with all of its successors. Now however, with it having been phased on within Workspace for Education, I would not advise any new users use the product. Google Chat, combined with Google Meet, … Incentivized Helpful? Chris Carpenter Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler Chose Google Hangouts (Classic) Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also … Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) Google Hangouts (Classic) is better than those two competitors if you want [the] ease of use within Gmail. One does not need to go to a separate site to set up a meeting. You just select the link to add the Google meeting link within the scheduler. Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) Google hangouts (Classic), is a instant message solution with not much more to add, it lacks the screen sharing features, the broad app integration, and the video and audio conferencing of this software. As a basic instant messaging communication tool it does what it promises … Incentivized Helpful? Tony Phan Tactical Procurement Specialist (Vietnam & APAC Support) - Source To Procure Team Chose Google Hangouts (Classic) An obvious advatange of Google Hangouts is that it does not require any installation which allows me to use it in any laptop, any device. Unlike other software that requires installation and forcing an IT guy to physically install it on my device. The software is also VPN … Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) Again, Google Hangouts would primarily be used if you're already in the Google system. Corporate chat systems are far superior in functionality and usability and are also more reliable for larger organizations. For any company that is working with clients, I'd recommend a more … Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) Google Hangouts app is already integrated with many apps users already are familiar with. The program is accessible on many platforms which makes it easy for users to conduct business without having specific devices on hand. It really helped that many people were already … Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) I prefer Google Hangouts (Classic) to Microsoft Teams and Zoom, in terms of ease of use. It is quicker to use than setting up a Zoom room, for example. I always have the tab open in my browser and get pinged when colleagues chat me. Same with the phone app - I have it on during … Incentivized Helpful? Andre Yeu Founder / Head Trainer Chose Google Hangouts (Classic) We reserve Zoom for client-facing meetings as it is the "market standard" and many are familiar with it, however for most internal meetings, we use Google Hangouts due to how light and simple it is, plus the integration with Google Calendar. Incentivized Helpful? Atilla Vekony Agency Owner Chose Google Hangouts (Classic) Google Hangouts is more readily available based on the fact that it is part of the Google family, however, ease of use and convenience would make me want to prefer Whatsapp Business or Teams. Incentivized Helpful? Marcus Manderson Supervisor of Audiovisual Operations Chose Google Hangouts (Classic) Google Hangouts is more for informal, care-free meetings. Zoom is more for professional, webinar, and live event-type meetings. Also, Google integrates with our full G Suite/Workspace products. Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) Google Hangouts [(Classic)] is better than jabber, but way behind all other business chat clients. I would much rather use any of the alternatives I have listed in place of Hangouts. Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) Since our staff and students already used Google products it was easy to add on this feature. We deployed it district wide at the start of the pandemic. Students and staff were easily able to learn the interface and we could mass deploy it on our Chromebooks. We really liked … Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) Since we use Google Suite, Google Hangouts (Classic) was the obvious choice. The ease of use and access to employees makes Google Hangouts (Classic) simple to use and access. Additionally, adding users to an existing Hangout is easy. Google Hangouts (Classic) also doesn't … Incentivized Helpful? BS Brett Schenker Email Deliverability Specialist Chose Google Hangouts (Classic) Zoom is solid but it's a whole other thing to log in to and limited in what its focus is. Slack has the chat functionality but Google Hangouts is integrated into my every day use and I don't feel like it's yet another thing to manage and keep track of. Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) Google Hangouts (Classic) is just as good as any of its competitors. Google Hangouts (Classic) has everything that is needed for an internal communication tool, besides the software makes work really fun with the cool and funny stickers. I have personally liked using Google … Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) It was integrated into our Google Business Suite and free to use. We selected it because it was easy to create hangouts wth the Google Calendar. Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) Zoom allows us to connect to a large number of people but personally I face problems while using Zoom on the mobile phone, it needs a high-speed network and lags too much. While on the other hand Google Hangouts is lite and easy to use on mobile phones, it's easy to connect and … Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) Apart from Google Hangouts, we were using Skype and GoToMeeting for the same business process. Over time we experienced that the quality of the call was reduced day by day with those products, so we moved to Google Hangouts. Incentivized Helpful? Verified User Anonymous Chose Google Hangouts (Classic) We use the Google emails for business hence, the Google Hangout application was available for free. There was no setup cost or training that was required. Advanced systems have advanced features which are good but the downside is that they require training. A separate account … Incentivized Helpful?

Features

CloudTalk

Google Hangouts (Classic)

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	CloudTalk 9.8 Ratings 17% above category average	Google Hangouts (Classic) - Ratings
Agent dashboard	10.00 Ratings	00 Ratings
Validate callers	9.80 Ratings	00 Ratings
Outbound response	10.00 Ratings	00 Ratings
Call forwarding	9.90 Ratings	00 Ratings
Click-to-call (CTC)	9.80 Ratings	00 Ratings
Warm transfer	9.60 Ratings	00 Ratings
Predictive dialing	10.00 Ratings	00 Ratings
Interactive voice response	9.90 Ratings	00 Ratings
REST APIs	9.60 Ratings	00 Ratings
Call scripts	9.10 Ratings	00 Ratings
Call tracking	9.40 Ratings	00 Ratings
Multichannel integration	9.90 Ratings	00 Ratings
CRM software integration	9.90 Ratings	00 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	CloudTalk 9.9 Ratings 19% above category average	Google Hangouts (Classic) - Ratings
Inbound call routing	10.00 Ratings	00 Ratings
Omnichannel inbound routing	9.90 Ratings	00 Ratings
Recording	9.90 Ratings	00 Ratings
Quality management	9.90 Ratings	00 Ratings
Call analytics	10.00 Ratings	00 Ratings
Historical reporting	9.90 Ratings	00 Ratings
Live reporting	9.90 Ratings	00 Ratings
Customer surveys	9.90 Ratings	00 Ratings
Customer interaction analytics	9.90 Ratings	00 Ratings

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	CloudTalk - Ratings	Google Hangouts (Classic) 6.3 Ratings 24% below category average
Hosted PBX	00 Ratings	6.90 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	7.70 Ratings
User templates	00 Ratings	5.00 Ratings
Call reports	00 Ratings	9.00 Ratings
Directory of employee names	00 Ratings	3.00 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	CloudTalk - Ratings	Google Hangouts (Classic) 8.0 Ratings 5% below category average
Answering rules	00 Ratings	8.00 Ratings
Call recording	00 Ratings	7.90 Ratings
Call park	00 Ratings	7.00 Ratings
Call screening	00 Ratings	9.00 Ratings
Message alerts	00 Ratings	8.00 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	CloudTalk - Ratings	Google Hangouts (Classic) 8.6 Ratings 7% above category average
Video conferencing	00 Ratings	9.00 Ratings
Audio conferencing	00 Ratings	9.00 Ratings
Video screen sharing	00 Ratings	7.10 Ratings
Instant messaging	00 Ratings	9.00 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	CloudTalk - Ratings	Google Hangouts (Classic) 8.0 Ratings 1% above category average
Mobile app for iOS	00 Ratings	8.10 Ratings
Mobile app for Android	00 Ratings	8.00 Ratings

Best Alternatives
	CloudTalk	Google Hangouts (Classic)
Small Businesses	Nextiva Contact Center Score 9.6 out of 10	CloudTalk Score 7.2 out of 10
Medium-sized Companies	Nextiva Contact Center Score 9.6 out of 10	CloudTalk Score 7.2 out of 10
Enterprises	Google Cloud Contact Center AI Score 7.0 out of 10	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CloudTalk	Google Hangouts (Classic)
Likelihood to Recommend	10.0 (0 ratings)	8.0 (0 ratings)
Likelihood to Renew	8.2 (0 ratings)	10.0 (0 ratings)
Usability	7.7 (0 ratings)	8.0 (0 ratings)
Support Rating	3.6 (0 ratings)	8.0 (0 ratings)
Implementation Rating	8.2 (0 ratings)	- (0 ratings)

User Testimonials
	CloudTalk	Google Hangouts (Classic)
Likelihood to Recommend	Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business. Verified User Anonymous Read full review	As previously mentioned, Google Hangouts (Classic) is best suited for ad-hoc, informal communications with external collaborators that would benefit from face-to-face interactions, but don’t require a record of the conversation and don’t necessarily require a high degree of corporate security. For communications of consequence, our corporate toolset is more appropriate, but Google Hangouts (Classic) serves a similar function to FaceTime or Zoom. Incentivized Chris Carpenter Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler Read full review
Pros	Very easy to setup and configure. It took literally a few minutes to start making our first calls. Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically. Great selection of virtual numbers for international calls. Great customer support team with quick replies. Call quality is generally good, especially for the price. Verified User Anonymous Read full review	Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process. Google Hangouts (Classic) is user-friendly and [has] features to share screens easily. Google Hangouts (Classic) is much easier to use than its competitors. Google Hangouts (Classic) have [a] good connection time and there are few glitches. Incentivized Verified User Anonymous Read full review
Cons	A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one. Desktop app has had some instability issue. IVR needs to be self-recorded which can lead to a lower quality. Incentivized SS Samantha Semuhin Senior Support Manager Read full review	I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget. Incentivized MD Mark DiNallo Service Director Read full review
Likelihood to Renew	It is working and affordable Incentivized TN Trevor Nicholson CFO (Chief Financial Officer) Read full review	No answers on this topic
Usability	CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work. IL Ieva Lukstiņa Customer Support Read full review	The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool Incentivized Verified User Anonymous Read full review
Support Rating	They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job! Stanislav Bouda Account Manager Read full review	Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues. Incentivized Kaleb-John Loo Senior Firmware Engineer Read full review
Alternatives Considered	It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before. Logan Brown Head of Sales and CS Read full review	For its time, Google Hangouts (Classic) was a fantastic product and matched up well with all of its successors. Now however, with it having been phased on within Workspace for Education, I would not advise any new users use the product. Google Chat, combined with Google Meet, have superseded Hangouts (Classic) and should be used by default due to their close knit integration with Gmail. Incentivized Verified User Anonymous Read full review
Return on Investment	With helping us gain a US number, it's made us able to call candidates and clients which we've completed multiple deals Being able to integrate CloudTalk with Salesforce, saves us a lot of time typing in numbers individually in which we can make more calls Incentivized Zak Weller Senior Recruitment Specialist Read full review	I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days. Incentivized Verified User Anonymous Read full review
ScreenShots	CloudTalk Screenshots