CloudTalk vs. Lumen Next-Gen Voice
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 CloudTalk | Score7.2 out of 10 | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $27 per month per user |
 Lumen Next-Gen Voice | Score7.7 out of 10 | N/A | Lumen Next-Gen Voice offers cloud calling and business voice solutions that use VoIP (Voice over Internet Protocol) to transmit calls over the internet. Lumen Next-Generation Voice Services provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage the company's network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges. Calls supported: Enterprise Long… | $8 per month (12-month term required) per concurrent call path |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | A discount is offered for annual billing. | Next‑Generation 9‑1‑1 available as an add-on (custom pricing). | ||||||||||||||
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| CloudTalk | Lumen Next-Gen Voice | |
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| Likelihood to Recommend | 10.0 | 7.4 |
| Likelihood to Renew | 8.2 | - |
| Usability | 7.7 | - |
| Support Rating | 3.6 | 7.0 |
| Implementation Rating | 8.2 | - |