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CloudTalk vs. MiContact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudTalk

    Score7.2 out of 10
    N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Pricing
    CloudTalkMiContact Center
    Editions & Modules
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Offerings
    Pricing Offerings
    CloudTalkMiContact Center
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.
    More Pricing Information
    Features
    CloudTalkMiContact Center
    Contact Center Software
    Comparison of Contact Center Software features of CloudTalk and MiContact Center
    Feature
    CloudTalk
    9.8
    45 Ratings
    MiContact Center
    8.5
    2 Ratings
    Agent dashboard10.045 Ratings9.01 Ratings
    Validate callers9.840 Ratings8.01 Ratings
    Outbound response10.041 Ratings9.02 Ratings
    Call forwarding9.940 Ratings8.42 Ratings
    Click-to-call (CTC)9.839 Ratings9.52 Ratings
    Warm transfer9.631 Ratings9.01 Ratings
    Predictive dialing10.025 Ratings7.52 Ratings
    Interactive voice response9.929 Ratings9.52 Ratings
    REST APIs9.630 Ratings8.01 Ratings
    Call scripts9.125 Ratings8.01 Ratings
    Call tracking9.436 Ratings9.02 Ratings
    Multichannel integration9.930 Ratings8.01 Ratings
    CRM software integration9.936 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CloudTalk and MiContact Center
    Feature
    CloudTalk
    9.9
    42 Ratings
    MiContact Center
    8.6
    2 Ratings
    Inbound call routing10.036 Ratings8.52 Ratings
    Omnichannel inbound routing9.929 Ratings9.01 Ratings
    Recording9.938 Ratings8.52 Ratings
    Quality management9.934 Ratings8.52 Ratings
    Call analytics10.040 Ratings8.01 Ratings
    Historical reporting9.937 Ratings9.01 Ratings
    Live reporting9.935 Ratings9.01 Ratings
    Customer surveys9.927 Ratings9.01 Ratings
    Customer interaction analytics9.926 Ratings8.01 Ratings
    User Ratings
    CloudTalkMiContact Center
    Likelihood to Recommend
    10.0
    (45 ratings)
    9.5
    (2 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.7
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    3.6
    (11 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    -
    (0 ratings)