CloudTalk vs. NetFortris (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 CloudTalk | Score7.2 out of 10 | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $27 per month per user |
 NetFortris (discontinued) | Score6.4 out of 10 | Mid-Size Companies (51-1,000 employees) | NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available. | N/A |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | A discount is offered for annual billing. | — | ||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| CloudTalk | NetFortris (discontinued) | |
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| Likelihood to Recommend | 10.0 | 7.0 |
| Likelihood to Renew | 8.2 | 8.8 |
| Usability | 7.7 | 7.6 |
| Availability | - | 8.0 |
| Performance | - | 8.0 |
| Support Rating | 3.6 | 9.1 |
| In-Person Training | - | 8.0 |
| Online Training | - | 7.2 |
| Implementation Rating | 8.2 | 9.8 |
| Configurability | - | 9.7 |
| Ease of integration | - | 8.0 |
| Product Scalability | - | 8.1 |
| Vendor post-sale | - | 8.0 |
| Vendor pre-sale | - | 8.0 |