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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudTalk

    Score7.2 out of 10
    N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    NiCE CXone Mpower

    Score8.9 out of 10
    N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Pricing
    CloudTalkNiCE CXone Mpower
    Editions & Modules
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    Offerings
    Pricing Offerings
    CloudTalkNiCE CXone Mpower
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Community Pulse
    CloudTalkNiCE CXone Mpower
    Considered Both Products
    CloudTalk.io
    Chose CloudTalk
    Better value for the money (by far). And besides that, all the features we needed, CloudTalk has them. Shoutout to their support for answering all the questions we had and to their CSM team for giving us a quick demo on the same day when we requested it. Recommended solution!
    Incentivized
    NICE Systems
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    CloudTalkNiCE CXone Mpower
    Contact Center Software
    Comparison of Contact Center Software features of CloudTalk and NiCE CXone Mpower
    Feature
    CloudTalk
    9.8
    45 Ratings
    NiCE CXone Mpower
    9.4
    582 Ratings
    Agent dashboard10.045 Ratings9.2560 Ratings
    Validate callers9.840 Ratings9.6472 Ratings
    Outbound response10.041 Ratings9.5491 Ratings
    Call forwarding9.940 Ratings9.3444 Ratings
    Click-to-call (CTC)9.839 Ratings9.3404 Ratings
    Warm transfer9.631 Ratings9.8532 Ratings
    Predictive dialing10.025 Ratings9.5318 Ratings
    Interactive voice response9.929 Ratings9.5377 Ratings
    REST APIs9.630 Ratings9.3302 Ratings
    Call scripts9.125 Ratings9.2323 Ratings
    Call tracking9.436 Ratings9.5511 Ratings
    Multichannel integration9.930 Ratings9.2365 Ratings
    CRM software integration9.936 Ratings9.0366 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CloudTalk and NiCE CXone Mpower
    Feature
    CloudTalk
    9.9
    42 Ratings
    NiCE CXone Mpower
    9.4
    557 Ratings
    Inbound call routing10.036 Ratings9.5512 Ratings
    Omnichannel inbound routing9.929 Ratings9.1374 Ratings
    Recording9.938 Ratings9.6496 Ratings
    Quality management9.934 Ratings9.0481 Ratings
    Call analytics10.040 Ratings9.3487 Ratings
    Historical reporting9.937 Ratings9.4480 Ratings
    Live reporting9.935 Ratings9.4466 Ratings
    Customer surveys9.927 Ratings9.5300 Ratings
    Customer interaction analytics9.926 Ratings9.6320 Ratings
    User Ratings
    CloudTalkNiCE CXone Mpower
    Likelihood to Recommend
    10.0
    (45 ratings)
    9.7
    (614 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    10.0
    (28 ratings)
    Usability
    7.7
    (5 ratings)
    9.3
    (588 ratings)
    Availability
    -
    (0 ratings)
    8.5
    (10 ratings)
    Performance
    -
    (0 ratings)
    7.9
    (10 ratings)
    Support Rating
    3.6
    (11 ratings)
    9.1
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (6 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (8 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    8.1
    (12 ratings)
    Configurability
    -
    (0 ratings)
    8.5
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    7.6
    (10 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.9
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.9
    (9 ratings)