| Product | Rating | Most Used By | Product Summary | Starting Price |
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 CloudTalk | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $27 per month per user | |
 Rakuten Viber | N/A | Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls. | $0.02 Per Minute |
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| Considered Both Products |  CloudTalk  Zuzana Hasko Head of Marketing Chose CloudTalk We were recommended CloudTalk basically from everybody in our network so we reached out directly to them at first and since they had everything we were looking for, feature-wise, and also were in our budget, we didn't really consider other vendors on the market. The …  Matej Kukucka Founder Chose CloudTalk Better value for the money (by far). And besides that, all the features we needed, CloudTalk has them. Shoutout to their support for answering all the questions we had and to their CSM team for giving us a quick demo on the same day when we requested it. Recommended solution!  Martin Kováč Marketing Specialist Chose CloudTalk Cloudtalk is well-priced for what we need from it. The fact that it has many features that we plan to use in the future is a deciding factor, and that gives it a big advantage. So the biggest impact was the comprehensiveness of the solution and the integration with the CRM.  Marc Louis-Boyard International growth marketing specialist / Lead generation & International PR Chose CloudTalk We tried dealing with Aircall, but their solution didn't seem so flexible and the initial adoption cost was way out of our context. We learned later that the solution was in fact more flexible than we thought, but were disappointed by the little quality of their before-sales …  Diana Furikova Sales Manager Chose CloudTalk I have been using WhatsApp quite often for private and sometimes professional usage and in the past Skype and ICQ. WhatsApp is for free but I would say that CloudTalk provides a higher quality while talking so if I should choose between them for messages is WhatsApp very easy …  Logan Brown Head of Sales and CS Chose CloudTalk It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.  Balder Goyo Coordinador de ventas Chose CloudTalk Before CloudTalk, we used Pipedrive. It also works really well, but it does not have the option of analytics. You could not check things like how many calls were made during the day or a specific time period. That, for me, is the most valuable feature of CloudTalk--all the data …  Ian Moro Investment Advisor Chose CloudTalk Can't elaborate on this one.  Stasia Blake Administrative Strategist Chose CloudTalk CloudTalk service is immediately available once a profile is created and payment is made. Five9 indicated it would take up to 2 weeks to have full access to the service.  Alex Peralta Partnership Manager Chose CloudTalk Though it was not my decision from switching from Circleloop, when we had originally used CircleLoop it gave some issues with internal transfer and taking calls which heavily affected us. With CloudTalk we can now successfully make outbound calls without any problems. |  Rakuten Viber  Samira Islam Resmi Assistant Professor Chose Rakuten Viber End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my … Chose Rakuten Viber Viber works much faster. Besides, it doesn't require a separate login.  Victoria Loza Graduate Teaching Assistant Chose Rakuten Viber Viber comes close to WhatsApp with its similar features, that said, I still prefer WhatsApp as more friends and coworkers use it. I prefer to use Slack for my other profession as a remote English teacher as it allows me to get notifications in a format that avoid annoying …  Liz Wade Photographer Chose Rakuten Viber I have compared Viber to Skype in the past, and there are two main differences I see. First, with Skype, you are not limited to calling only other Skype users (this limitation exists with Viber). Second, Skype's call quality almost always wins, which I believe is thanks to …  Rashad Farzalizade Senior Consultant Chose Rakuten Viber Before Viber, we were using Slack. Our colleagues were using slack only at work. But Viber is used for personal needs too. That is why we switched to Viber because we can reach to our colleagues anytime and from anywhere.  Filip Witkowski Web Developer Chose Rakuten Viber It's faster than all of above, better for cross platform communication and unlike the above examples (Skype for business and Slack), not directly tied to organization. Its other alternative (not listed on TrustRadius) is WhatsApp, which, in my opinion is a copy of Viber. Viber …  Rich Ferris Consultant Chose Rakuten Viber I use What’s App a lot but mainly for video chat and text. They don’t have a features like Viber Out that I’m aware of.  Agnes Asodi Project Manager Chose Rakuten Viber Skype has UI problems and makes the fun elements such as emojis and gifs hard to use. Slack is a good communication tool but has again less fun elements and is more work-oriented so it doesn't contribute a lot to a fun working atmosphere. Whatsapp was never even in the game …  Tony Phan Country Manager Chose Rakuten Viber Skype offers similar communication features as Viber, but Viber is more convenient as it uses the phone number as contact details. So instead of having to remember the user id, you just need to add your business partner's contact number and you have their viber already. Al, o … |
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| Small Businesses |  Nextiva Contact Center Score 9.6 out of 10 | CloudTalk Score 7.2 out of 10 |
| Medium-sized Companies | Nextiva Contact Center Score 9.6 out of 10 | CloudTalk Score 7.2 out of 10 |
| Enterprises |  Google Cloud Contact Center AI Score 7.0 out of 10 |  Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| CloudTalk | Rakuten Viber | |
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| Likelihood to Recommend | 10.0 (0 ratings) | 9.6 (0 ratings) |
| Likelihood to Renew | 8.2 (0 ratings) | - (0 ratings) |
| Usability | 7.7 (0 ratings) | - (0 ratings) |
| Support Rating | 3.6 (0 ratings) | 9.4 (0 ratings) |
| Implementation Rating | 8.2 (0 ratings) | - (0 ratings) |
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Filip Witkowski Web Developer |
| Pros |
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 Tigran Petrosyan Risk Management Specialist |
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Liz Wade Photographer |
| Likelihood to Renew |
| No answers on this topic |
| Usability |
| No answers on this topic |
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 Stanislav Bouda Account Manager |
Victoria L. Graduate Teaching Assistant |
| Alternatives Considered |
Logan Brown Head of Sales and CS |
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| Return on Investment |
 Zak Weller Senior Recruitment Specialist |
Samira Islam Resmi Assistant Professor |
| ScreenShots | CloudTalk Screenshots      |