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CloudTalk vs. RingCentral Contact Center

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CloudTalk

66 Reviews and Ratings

RingCentral Contact Center

86 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudTalk

    Score7.2 out of 10
    		N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    RingCentral Contact Center

    Score8.1 out of 10
    		N/ARingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
    Pricing
    CloudTalkRingCentral Contact Center
    Editions & Modules
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    No answers on this topic
    Offerings
    Pricing Offerings
    CloudTalkRingCentral Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Features
    CloudTalkRingCentral Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of CloudTalk and RingCentral Contact Center
    Feature
    CloudTalk
    9.8
    45 Ratings
    RingCentral Contact Center
    8.6
    22 Ratings
    Agent dashboard10.045 Ratings9.518 Ratings
    Validate callers9.840 Ratings7.010 Ratings
    Outbound response10.041 Ratings9.619 Ratings
    Call forwarding9.940 Ratings9.720 Ratings
    Click-to-call (CTC)9.839 Ratings9.611 Ratings
    Warm transfer9.631 Ratings8.010 Ratings
    Predictive dialing10.025 Ratings9.97 Ratings
    Interactive voice response9.929 Ratings8.410 Ratings
    REST APIs9.630 Ratings8.87 Ratings
    Call scripts9.125 Ratings9.913 Ratings
    Call tracking9.436 Ratings9.010 Ratings
    Multichannel integration9.930 Ratings6.011 Ratings
    CRM software integration9.936 Ratings6.310 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CloudTalk and RingCentral Contact Center
    Feature
    CloudTalk
    9.9
    42 Ratings
    RingCentral Contact Center
    8.4
    21 Ratings
    Inbound call routing10.036 Ratings9.619 Ratings
    Omnichannel inbound routing9.929 Ratings8.011 Ratings
    Recording9.938 Ratings9.619 Ratings
    Quality management9.934 Ratings9.517 Ratings
    Call analytics10.040 Ratings9.418 Ratings
    Historical reporting9.937 Ratings9.018 Ratings
    Live reporting9.935 Ratings9.416 Ratings
    Customer surveys9.927 Ratings9.19 Ratings
    Customer interaction analytics9.926 Ratings2.46 Ratings
    User Ratings
    CloudTalkRingCentral Contact Center
    Likelihood to Recommend
    10.0
    (45 ratings)
    9.7
    (22 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    6.3
    (4 ratings)
    Usability
    7.7
    (5 ratings)
    8.7
    (3 ratings)
    Support Rating
    3.6
    (11 ratings)
    3.3
    (3 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    9.0
    (1 ratings)