CloudTalk vs. Webex Contact Center

CloudTalk

Webex Contact Center

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CloudTalk	Score 7.2 out of 10	N/A	CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…	$27 per month per user
Webex Contact Center	Score 9.0 out of 10	N/A	Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.	N/A

Pricing

CloudTalk

Webex Contact Center

Editions & Modules

CloudTalk Lite: $27
per month per user
CloudTalk Essential: $39
per month per user
CloudTalk Expert: $69
per month per user
CloudTalk Custom: Custom Pricing
per user or company/month (invoiced annually)

No answers on this topic

Offerings

Pricing Offerings
CloudTalk	Webex Contact Center
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

A discount is offered for annual billing.

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More Pricing Information

Community Pulse
	CloudTalk	Webex Contact Center
Considered Both Products	CloudTalk Zuzana Hasko Head of Marketing Chose CloudTalk We were recommended CloudTalk basically from everybody in our network so we reached out directly to them at first and since they had everything we were looking for, feature-wise, and also were in our budget, we didn't really consider other vendors on the market. The … Incentivized Helpful? Verified User Anonymous Chose CloudTalk There were several services suitable for our needs. CloudTalk was chosen because of its simplicity, complexity, and brief time needed to use this service. No broad technical knowledge is required to start and operate CloudTalk. Incentivized Helpful? Matej Kukucka Founder Chose CloudTalk Better value for the money (by far). And besides that, all the features we needed, CloudTalk has them. Shoutout to their support for answering all the questions we had and to their CSM team for giving us a quick demo on the same day when we requested it. Recommended solution! Incentivized Helpful? Martin Kováč Marketing Specialist Chose CloudTalk Cloudtalk is well-priced for what we need from it. The fact that it has many features that we plan to use in the future is a deciding factor, and that gives it a big advantage. So the biggest impact was the comprehensiveness of the solution and the integration with the CRM. Incentivized Helpful? Verified User Anonymous Chose CloudTalk Twilio, Aircall and Talkdesk Incentivized Helpful? Marc Louis-Boyard International growth marketing specialist / Lead generation & International PR Chose CloudTalk We tried dealing with Aircall, but their solution didn't seem so flexible and the initial adoption cost was way out of our context. We learned later that the solution was in fact more flexible than we thought, but were disappointed by the little quality of their before-sales … Incentivized Helpful? Verified User Anonymous Chose CloudTalk So much better, much cleaner design. Much less complicated setup process. Has a much more up-to-date program. You can use the browser version or the stand-alone app, both are far more fleshed-out pieces of software. It is also much more reliable, haven't had the app crash even … Incentivized Helpful? Verified User Anonymous Chose CloudTalk CloudTalk is a lot more intuitive and provides more features and analytics than 3CX. The fact it allows for integration as well means we can stay on top of all of our missed calls and know exactly what client rang linking them to their company account. Incentivized Helpful? BM Bobbe Marvin Setter Team Manager Chose CloudTalk RingCentral has major issues syncing in real-time. The Web app and the desktop app never showed the same numbers. Often I'd have to wait hours for reports to update and then still had no confidence in the information presented. Incentivized Helpful? TN Trevor Nicholson CFO (Chief Financial Officer) Chose CloudTalk CloudTalk is significantly more affordable, easy to setup and the trial month was very helpful to ensure it was what we needed. AirCall can probably do a lot more but I cannot tell you what and I don't believe we need more as we are not a complex business that needs multiple … Incentivized Helpful? SS Samantha Semuhin Senior Support Manager Chose CloudTalk The pricing is more interesting and the fact they have a product easy to use with integrations with both our Sales and Support CRM's made us chose them. We were also told that a lot of the features we needed would be implemented in the soon future so let's see if it happens. Incentivized Helpful? FR Frederico Rocha CEO (Chief Executive Officer) Chose CloudTalk Availability of a Portuguese phone number and voice call quality. Incentivized Helpful? Diana Furikova Sales Manager Chose CloudTalk I have been using WhatsApp quite often for private and sometimes professional usage and in the past Skype and ICQ. WhatsApp is for free but I would say that CloudTalk provides a higher quality while talking so if I should choose between them for messages is WhatsApp very easy … Incentivized Helpful? Verified User Anonymous Chose CloudTalk The first thing is cost. CloudTalk was a lot cheaper than others. The other thing I noticed is that there were a lot of unwanted or unnecessary features with the other ones that didn't really matter to us, but were more [than] able to ask a higher price per seat. However, the … Incentivized Helpful? Verified User Anonymous Chose CloudTalk We used local VOIP provider, but it was slow, manual-based and expensive solution. Incentivized Helpful? Logan Brown Head of Sales and CS Chose CloudTalk It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before. Incentivized Helpful? PR Pablo Ritchie Product Manager Chose CloudTalk The integration of CloudTalk with Pipedrive makes the native Pipedrive call system practically unnecessary. The latter does not allow searching for calls or generating indicators as well achieved as in CloudTalk. Incentivized Helpful? Balder Goyo Coordinador de ventas Chose CloudTalk Before CloudTalk, we used Pipedrive. It also works really well, but it does not have the option of analytics. You could not check things like how many calls were made during the day or a specific time period. That, for me, is the most valuable feature of CloudTalk--all the data … Incentivized Helpful? JM juan meier lend officer Chose CloudTalk It's the perfect complement to the other services we use as it permits us to get in contact with our clients in order to not only have good communication inside of the company but also outside the company with our clients. It really rounds up the whole package. It's just the … Incentivized Helpful? Ian Moro Investment Advisor Chose CloudTalk Can't elaborate on this one. Incentivized Helpful? SM Siddharth Malhotra Business development Chose CloudTalk N/A Incentivized Helpful? Stasia Blake Administrative Strategist Chose CloudTalk CloudTalk service is immediately available once a profile is created and payment is made. Five9 indicated it would take up to 2 weeks to have full access to the service. Incentivized Helpful? Alex Peralta Partnership Manager Chose CloudTalk Though it was not my decision from switching from Circleloop, when we had originally used CircleLoop it gave some issues with internal transfer and taking calls which heavily affected us. With CloudTalk we can now successfully make outbound calls without any problems. Incentivized Helpful? Verified User Anonymous Chose CloudTalk CloudTalk has a better value for the money spent and has been easier to set up than other peers in that regards as well as better overall integration with already existing Software that we have been using for years in our company. At the end, the communication with CloudTalk … Incentivized Helpful? Verified User Anonymous Chose CloudTalk CloudTalk is much more configurable. It is very easy to send proactive SMS messages with CloudTalk whilst with Zendesk Talk this can only be done through a workaround. Zendesk does not provide Chinese virtual numbers either and outbound calls were not working to Chinese numbers … Incentivized Helpful?	Webex Contact Center Verified User Anonymous Chose Webex Contact Center Webex Contact Center works great in conjunction with the above product to produce a better system from businesses and more options to reach the maximum number of clients to make the business thrive. It makes it easier to reach all generations and remove any limitation or … Incentivized Helpful? Jeremy Shupick Network Administrator Sr. Chose Webex Contact Center We use Webex Calling, but we chose to add Cisco Webex Contact Center to help direct calls to their intended destinations, depending on the time of day or night. So, not a direct competitor, but rather a helper. I would consider looking at Webex Contact Center if you need more … Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center In my opinion, Webex Contact Center can compete with Five9 Contact Center for small, less complex CX environments. Issue is when you are looking for a more complex, cloud base cx application, Five9 is more a better fit becuase of its maturity in the industry and how it can … Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center I think in general, they're all great products, I can't really say one is better than the other. I think building flows is somewhat easier in Webex Contact Center compared to the other two. Webex Contact Center was lacking some advanced features mainly in the AI and agent … Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center Due to the Cisco Ecosystem Integration we have migration step to transitioning from legacy Cisco contact center solutions (UCCX and this process was more easier to make with the Webex Contact Center. It is a Scalable Cloud Solution that help with the features that it have to … Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center The Webex Contact Center is somewhat on par with the feature set provided by Genesis Cloud. These are enterprise grade business solutions and provides rich end to end features. The Cisco solution works very in well within native Cisco environments and with the Cisco ecosystem. … Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center NICE CXone Mpower Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center We trialed a fair few starting from anywhere, Microsoft 365 Call Center, the Genesys, 8x8 Contact Center. Some of the on-premise stuff. I think when it comes to the licensing model and just the flexibility of things, WebEx Center was a standout. Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center Still need some improvements with integration. Incentivized Helpful? Mike Martinez KEY ACCOUNT MANAGER- Sales and Marketing Chose Webex Contact Center I'll say Webex suite is a complete All-in one collaboration solution, that helps our company to succeed in what we do. Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center It's an application where you can perform calls and chat as well. Additionally, support availability and admin control for the support staff. Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center I do really like Team Viewer for the remote assistance but Webex Contact Center is a pretty close second. Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center Webex Contact Center feels the most modern of the solutions we evaluated. It is an all in one package which required no capital expenditure up front. Webex Contact Center was able to integrate with the AI packages which our IT team investigating for future use. Webex Contact … Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center Calabrio and Webex Contact Center are both valuable for me working in tandem. They both provide their own information and processes that have become essential in delivering an efficient and effective working environment. They have allowed us to automate processes that were … Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center Webex Connect is a powerful tool to add digital channels and enrich the user experience. Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center Have not performed any Five9 deployments so I am not 100% sure how they differ but the Webex Contact Center solution is very robust and well thawed out. Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center Customers will benefit a great deal from webRTC, out-of-the-box VoiceBot integration, easy management of all services using a single web-based portal, and better-expected stability using newer cloud server strategies compared to former redundant servers using the A and B sides. Incentivized Helpful? JD jennifer david Identity Access Management Lead Chose Webex Contact Center Webex Contact Center is a more stable company and more equipped with what we need in terms of the contact center. Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center Within range Incentivized Helpful? Christopher Cavendish Senior Voice / Collaboration Engineer Chose Webex Contact Center They all have the niche, but I feel Webex is the most well rounded complete suite. It provides exactly what a business would need, from an onboarding, training, security, updates, road mapping all the way to great user experience and beyond. Incentivized Helpful? SM Sadia Marium Senior Network Engineer Chose Webex Contact Center Cisco is a core networking solutions provider that's why we have trust on Cisco Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center WxCC accelerates contact center solution deployment. Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center Webex Contact Center has good customer support and the operators are happy. The operators initially had difficulties using the platform but the Webex team has guided multiple times to help the operators get used to the platform. Lead time to reply to students is also less on … Incentivized Helpful? Verified User Anonymous Chose Webex Contact Center Genesys Cloud CX (formerly Genesys Cloud), Amazon Connect and NICE CXone (formerly NICE inContact) Incentivized Helpful? J. Eduardo Medina Corona Researcher/student Chose Webex Contact Center Amazon Connect appears to be a very complete system. But we still prefer to stick with Webex, as it is more accessible and cheaper in many ways. In our region, it is difficult to acquire Amazon Connect as well, and that is why we stayed with Webex. But since we're already … Incentivized Helpful?

Features

CloudTalk

Webex Contact Center

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	CloudTalk 9.8 Ratings 17% above category average	Webex Contact Center 8.0 Ratings 4% below category average
Agent dashboard	10.00 Ratings	9.20 Ratings
Validate callers	9.80 Ratings	9.00 Ratings
Outbound response	10.00 Ratings	6.10 Ratings
Call forwarding	9.90 Ratings	8.80 Ratings
Click-to-call (CTC)	9.80 Ratings	8.40 Ratings
Warm transfer	9.60 Ratings	8.90 Ratings
Predictive dialing	10.00 Ratings	5.60 Ratings
Interactive voice response	9.90 Ratings	8.10 Ratings
REST APIs	9.60 Ratings	8.00 Ratings
Call scripts	9.10 Ratings	8.60 Ratings
Call tracking	9.40 Ratings	8.50 Ratings
Multichannel integration	9.90 Ratings	7.40 Ratings
CRM software integration	9.90 Ratings	7.30 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	CloudTalk 9.9 Ratings 19% above category average	Webex Contact Center 7.9 Ratings 4% below category average
Inbound call routing	10.00 Ratings	7.80 Ratings
Omnichannel inbound routing	9.90 Ratings	8.10 Ratings
Recording	9.90 Ratings	9.00 Ratings
Quality management	9.90 Ratings	8.80 Ratings
Call analytics	10.00 Ratings	7.60 Ratings
Historical reporting	9.90 Ratings	8.80 Ratings
Live reporting	9.90 Ratings	7.80 Ratings
Customer surveys	9.90 Ratings	7.00 Ratings
Customer interaction analytics	9.90 Ratings	6.50 Ratings

Best Alternatives
	CloudTalk	Webex Contact Center
Small Businesses	Nextiva Contact Center Score 9.6 out of 10	CloudTalk Score 7.2 out of 10
Medium-sized Companies	Nextiva Contact Center Score 9.6 out of 10	CloudTalk Score 7.2 out of 10
Enterprises	Bright Pattern Contact Center Score 9.1 out of 10	Bright Pattern Contact Center Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CloudTalk	Webex Contact Center
Likelihood to Recommend	10.0 (0 ratings)	8.8 (0 ratings)
Likelihood to Renew	8.2 (0 ratings)	8.2 (0 ratings)
Usability	7.7 (0 ratings)	8.6 (0 ratings)
Support Rating	3.6 (0 ratings)	- (0 ratings)
Implementation Rating	8.2 (0 ratings)	- (0 ratings)

User Testimonials
	CloudTalk	Webex Contact Center
Likelihood to Recommend	Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business. Verified User Anonymous Read full review	It depends on your needs. If you only need simple call flows, consider using Cisco Webex Calling Auto-Attendant. If you require more complex call flows and time-of-day routing, you can utilize Cisco Webex Contact Center. You only have to purchase 1 Agent to use the Call Flow Designer. Incentivized Jeremy Shupick Network Administrator Sr. Read full review
Pros	Very easy to setup and configure. It took literally a few minutes to start making our first calls. Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically. Great selection of virtual numbers for international calls. Great customer support team with quick replies. Call quality is generally good, especially for the price. Verified User Anonymous Read full review	Things that it does particularly well include a really good UX or UI so that our agents as well as our administrators, can easily provide remote access from agents, new agents, and old agents, manage interactions with customers, and have a good call experience from start to finish. The uptime is a big selling point of Cisco. I feel supposed by Cisco in terms of new features/functionality coming down the line. Incentivized MD Melroy D'Souza Systems Owner Read full review
Cons	A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one. Desktop app has had some instability issue. IVR needs to be self-recorded which can lead to a lower quality. Incentivized SS Samantha Semuhin Senior Support Manager Read full review	Better integration with Webex Calling. More on premise features integrated into the cloud solution. Better documentation for pebble templates. Better information for changes and when new features are available. Instead of having to look on the what’s coming webpage alerts or a pop-up inside Webex control hub would be nice. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	It is working and affordable Incentivized TN Trevor Nicholson CFO (Chief Financial Officer) Read full review	We are happy with the product, with Cisco as a partner and the roadmap looks mightily impressive. Webex Contact Center is one of our growth areas so we're keen to get more agents on the platform, we want to get more customers on it and we want to make use of all the features and functionalities it offers, so that we can help our customers do what they do best. Verified User Anonymous Read full review
Usability	CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work. IL Ieva Lukstiņa Customer Support Read full review	It is great to use Webex Contact Center as it delivers the call routing and workflow for agent and call routing. In addition to this the noise reduction helps to focus attention on the call and with the client. The notes feature and the ability for the transcription really helps with translation and language barriers. Incentivized Verified User Anonymous Read full review
Support Rating	They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job! Stanislav Bouda Account Manager Read full review	No answers on this topic
Alternatives Considered	It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before. Logan Brown Head of Sales and CS Read full review	Webex Contact Center works great in conjunction with the above product to produce a better system from businesses and more options to reach the maximum number of clients to make the business thrive. It makes it easier to reach all generations and remove any limitation or obstetrical and makes the business have a better chance of success. Incentivized Verified User Anonymous Read full review
Return on Investment	With helping us gain a US number, it's made us able to call candidates and clients which we've completed multiple deals Being able to integrate CloudTalk with Salesforce, saves us a lot of time typing in numbers individually in which we can make more calls Incentivized Zak Weller Senior Recruitment Specialist Read full review	No Capex required for this solution (which makes our CFO very happy) Digital channels are builtin and therefore very easy to deploy The built in CRM integration was missing features so we had to install a thirdparty connector which we had to pay for (and wasn't in our budget) in order to get the features which our business demanded Incentivized Verified User Anonymous Read full review
ScreenShots	CloudTalk Screenshots	Webex Contact Center Screenshots