TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudTalk

    Score7.2 out of 10
    N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    Zendesk Talk

    Score8.6 out of 10
    N/AZendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.N/A
    Pricing
    CloudTalkZendesk Talk
    Editions & Modules
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    No answers on this topic
    Offerings
    Pricing Offerings
    CloudTalkZendesk Talk
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Community Pulse
    CloudTalkZendesk Talk
    Considered Both Products
    CloudTalk.io
    Chose CloudTalk
    The pricing is more interesting and the fact they have a product easy to use with integrations with both our Sales and Support CRM's made us chose them. We were also told that a lot of the features we needed would be implemented in the soon future so let's see if it happens.
    Incentivized
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    CloudTalkZendesk Talk
    Contact Center Software
    Comparison of Contact Center Software features of CloudTalk and Zendesk Talk
    Feature
    CloudTalk
    9.8
    45 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Agent dashboard10.045 Ratings9.916 Ratings
    Validate callers9.840 Ratings6.012 Ratings
    Outbound response10.041 Ratings10.014 Ratings
    Call forwarding9.940 Ratings8.915 Ratings
    Click-to-call (CTC)9.839 Ratings10.013 Ratings
    Warm transfer9.631 Ratings9.912 Ratings
    Predictive dialing10.025 Ratings5.08 Ratings
    Interactive voice response9.929 Ratings10.010 Ratings
    REST APIs9.630 Ratings5.07 Ratings
    Call scripts9.125 Ratings7.06 Ratings
    Call tracking9.436 Ratings9.914 Ratings
    Multichannel integration9.930 Ratings5.110 Ratings
    CRM software integration9.936 Ratings5.09 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CloudTalk and Zendesk Talk
    Feature
    CloudTalk
    9.9
    42 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Inbound call routing10.036 Ratings9.912 Ratings
    Omnichannel inbound routing9.929 Ratings5.110 Ratings
    Recording9.938 Ratings9.915 Ratings
    Quality management9.934 Ratings9.913 Ratings
    Call analytics10.040 Ratings8.913 Ratings
    Historical reporting9.937 Ratings8.913 Ratings
    Live reporting9.935 Ratings4.914 Ratings
    Customer surveys9.927 Ratings5.08 Ratings
    Customer interaction analytics9.926 Ratings8.19 Ratings
    User Ratings
    CloudTalkZendesk Talk
    Likelihood to Recommend
    10.0
    (45 ratings)
    9.9
    (16 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.7
    (5 ratings)
    10.0
    (1 ratings)
    Support Rating
    3.6
    (11 ratings)
    5.0
    (3 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    -
    (0 ratings)