TrustRadius

iTop vs. GLPI

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
iTop
Score 9.7 out of 10
N/A
Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.N/A
GLPI
Score 9.3 out of 10
Mid-Size Companies (51-1,000 employees)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
$23
per IT agent/per month
Pricing
iTopGLPI
Editions & Modules
No answers on this topic
GLPI Network Cloud
$23
per IT agent/per month
Basic
$1,455
for <10 IT agents; <500 IT assets
Standard
$4,365
for <50 IT agents; < 5000 IT assets
Advanced
$14,550
for >51 IT agents; > 5001 IT assets
Offerings
Pricing Offerings
iTopGLPI
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptional$1,200 per installation
Additional Details—Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.
More Pricing Information
Community Pulse
iTopGLPI
Considered Both Products
iTop
Malik Nate | TrustRadius Reviewer
Malik Nate
Staff Accountant
Chose iTop
Each member of [the] IT team members can define their control screens with the information that is relevant to them. The lifecycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization. Gives users a simple way to …
Verified User
Anonymous
Chose iTop
You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
GLPI
Features
iTopGLPI
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
iTop
9.7
Ratings
18% above category average
GLPI
9.0
Ratings
10% above category average
Organize and prioritize service tickets9.70 Ratings10.00 Ratings
Expert directory9.70 Ratings8.00 Ratings
Service restoration9.70 Ratings00 Ratings
Self-service tools9.70 Ratings9.00 Ratings
Subscription-based notifications9.70 Ratings00 Ratings
ITSM collaboration and documentation9.70 Ratings8.00 Ratings
ITSM reports and dashboards9.70 Ratings10.00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
iTop
9.3
Ratings
12% above category average
GLPI
8.5
Ratings
3% above category average
Configuration mangement9.40 Ratings9.00 Ratings
Asset management dashboard9.10 Ratings8.00 Ratings
Policy and contract enforcement9.40 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
iTop
10.0
Ratings
18% above category average
GLPI
9.5
Ratings
12% above category average
Change requests repository10.00 Ratings9.00 Ratings
Change calendar10.00 Ratings00 Ratings
Service-level management10.00 Ratings10.00 Ratings
Best Alternatives
iTopGLPI
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
iTopGLPI
Likelihood to Recommend
9.7
(0 ratings)
9.0
(0 ratings)
Usability
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
iTopGLPI
Likelihood to Recommend
I think that it is very well suited for smaller companies who want a help desk stack with a monitoring integration like Zabbix for a completely open-source stack. I do not think that it is particularly well suited for large organizations where more robust helpdesks are available. ServiceNow may be a better option for a larger organization.
Verified User
Anonymous
Read full review
GLPI is
well suited to an on prem environment, I work for a company that values open-source
software and European solutions.
I have no
experience with GLPI cloud hosted solution or their support as we have in house
devs that fix and improve our installation, their community in the support forum
is excellent if you have a question or want advice on an issue.
Verified User
Anonymous
Read full review
Pros
  • Open source
  • Issue Tracking
  • Integrations
Verified User
Anonymous
Read full review
  • Tickering
  • Inventory
  • FAQ
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
Cons
  • CSV import tools for any data.
  • Data synchronization.
  • Graphical impact analysis.
Malik Nate | TrustRadius Reviewer
Malik Nate
Staff Accountant
Read full review
  • Lack of auto update mechanism.
  • Admin interface is somewhat dated.
Verified User
Anonymous
Read full review
Usability
No answers on this topic
We’ve used
GLPI for many years and the interface has gotten better with every major
release, the dashboard is easy to use and customizable.

With the
massive catalogue of plugins, you can change or add so many features and if you
have the right team, you can turn it into a completely unique piece of
software.

So, if the
default setup isn’t to your liking you can tweak it extensively.
Verified User
Anonymous
Read full review
Alternatives Considered
Each member of [the] IT team members can define their control screens with the information that is relevant to them. The lifecycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization. Gives users a simple way to formulate intervention requests and to follow progress.
Malik Nate | TrustRadius Reviewer
Malik Nate
Staff Accountant
Read full review
We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
Return on Investment
  • Has tickets that report requests and bugs .
  • Has documentation that covers official extensions.
  • Customizable CMDB.
  • Guidelines.
Malik Nate | TrustRadius Reviewer
Malik Nate
Staff Accountant
Read full review
  • No cost upfront apart from hosting
  • Extensive plugin catalogue to add new features without any cost
  • No maintenance cost unless you need support.
Verified User
Anonymous
Read full review
ScreenShots

iTop Screenshots

Screenshot of Impact analysisScreenshot of Designer data modelScreenshot of Designer lifcycleScreenshot of LoginscreenScreenshot of Screenshot of Themes

GLPI Screenshots

Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk