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iTop vs. Snow ITSM Enhancer

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iTop

    Score9.7 out of 10
    N/ACombodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

    $0

    per year

    Snow ITSM Enhancer

    Score10 out of 10
    N/ASnow's ITSM Enhancer can automatically build and maintain a CMDB, providing a single source of trusted asset information to support some of the most critical ITIL and service management processes. The vendor states that with this data, service desks can better focus on providing service.N/A
    Pricing
    iTopSnow ITSM Enhancer
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    iTopSnow ITSM Enhancer
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    iTopSnow ITSM Enhancer
    Incident and problem management
    Comparison of Incident and problem management features of iTop and Snow ITSM Enhancer
    Feature
    iTop
    9.7
    3 Ratings
    Snow ITSM Enhancer
    -
    Ratings
    Organize and prioritize service tickets9.73 Ratings00 Ratings
    Expert directory9.73 Ratings00 Ratings
    Service restoration9.73 Ratings00 Ratings
    Self-service tools9.73 Ratings00 Ratings
    Subscription-based notifications9.73 Ratings00 Ratings
    ITSM collaboration and documentation9.73 Ratings00 Ratings
    ITSM reports and dashboards9.73 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of iTop and Snow ITSM Enhancer
    Feature
    iTop
    9.3
    3 Ratings
    Snow ITSM Enhancer
    -
    Ratings
    Configuration mangement9.43 Ratings00 Ratings
    Asset management dashboard9.13 Ratings00 Ratings
    Policy and contract enforcement9.43 Ratings00 Ratings
    Change management
    Comparison of Change management features of iTop and Snow ITSM Enhancer
    Feature
    iTop
    10.0
    3 Ratings
    Snow ITSM Enhancer
    -
    Ratings
    Change requests repository10.03 Ratings00 Ratings
    Change calendar10.03 Ratings00 Ratings
    Service-level management10.03 Ratings00 Ratings
    User Ratings
    iTopSnow ITSM Enhancer
    Likelihood to Recommend
    9.7
    (3 ratings)
    10.0
    (2 ratings)