TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Comm100

    Score8.2 out of 10
    N/AComm100 is an omnichannel customer engagement platform designed to streamline the way businesses interact with their clients. Its solutions encompass Live Chat, Email, Ticketing & Messaging, AI Agent, AI Copilot and AI Insights, Comm100 to empower support teams to deliver personalized, real-time assistance across multiple channels. The Comm100 product suite simplifies workflows, boosts agent productivity, and provides insights through analytics. It is used…

    $39

    per month per user

    Olark

    Score10 out of 10
    N/AOlark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

    $15

    per month

    Pricing
    Comm100Olark
    Editions & Modules
    Live Chat Startup
    $39
    per month per agent
    Live Chat Plus
    $69
    per month per agent
    Self Service
    $19.00
    Per Agent Per Month
    Offerings
    Pricing Offerings
    Comm100Olark
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is available for annual pricing.—
    More Pricing Information
    Features
    Comm100Olark
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Comm100 and Olark
    Feature
    Comm100
    -
    Ratings
    Olark
    10.0
    1 Ratings
    Chat history and transcripts00 Ratings10.01 Ratings
    Chat reporting00 Ratings10.01 Ratings
    Chat and web analytics00 Ratings10.01 Ratings
    User Ratings
    Comm100Olark
    Likelihood to Recommend
    8.2
    (2 ratings)
    10.0
    (18 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    8.6
    (5 ratings)
    Usability
    9.1
    (2 ratings)
    10.0
    (1 ratings)
    Support Rating
    7.3
    (1 ratings)
    9.8
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    8.0
    (1 ratings)