TrustRadius: an HG Insights company

ConnectWise PSA vs. N-able MSP Manager

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise PSA

    Score8.3 out of 10
    Small Businesses (1-50 employees)
    ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.

    $35

    Per Tech Per Month

    N-able MSP Manager

    Score10 out of 10
    N/AN-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…N/A
    Pricing
    ConnectWise PSAN-able MSP Manager
    Editions & Modules
    Subscription
    $35.00
    Per Tech Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    ConnectWise PSAN-able MSP Manager
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    ConnectWise PSAN-able MSP Manager
    Considered Both Products
    ConnectWise
    Chose ConnectWise PSA
    I would not have championed for the transition had I known how poorly the implementation would go and how antiquated the software really is. As a company serving technology providers CW knows we have an expectation of ease of use, robust offerings, straightforward …
    Incentivized
    Chose ConnectWise PSA
    We selected ConnectWise Manage because they did a customer demo for us answering all the questions we had prepared. The other companies had generic demos and didn't seem to be able to answer our specific questions. ConnectWise was able to help us setup the account and made …
    Incentivized
    Chose ConnectWise PSA
    We have tried other and have found ConnectWise the be the best. It is the most comprehensive, offer the best integrations and did not require a complete overhaul of our work flows. We also found the training to be superb and the support, especially the online chat, to be highly …
    Incentivized
    Chose ConnectWise PSA
    I just felt that ConnectWise was more intuitive than the other PSA solutions that I evaluated.
    Incentivized
    N-able
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ConnectWise PSAN-able MSP Manager
    Incident and problem management
    Comparison of Incident and problem management features of ConnectWise PSA and N-able MSP Manager
    Feature
    ConnectWise PSA
    8.4
    87 Ratings
    N-able MSP Manager
    -
    Ratings
    Organize and prioritize service tickets9.187 Ratings00 Ratings
    Expert directory6.850 Ratings00 Ratings
    Subscription-based notifications7.860 Ratings00 Ratings
    ITSM collaboration and documentation7.667 Ratings00 Ratings
    Ticket creation and submission9.887 Ratings00 Ratings
    Ticket response9.586 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of ConnectWise PSA and N-able MSP Manager
    Feature
    ConnectWise PSA
    7.8
    81 Ratings
    N-able MSP Manager
    -
    Ratings
    External knowledge base8.267 Ratings00 Ratings
    Internal knowledge base7.576 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ConnectWise PSA and N-able MSP Manager
    Feature
    ConnectWise PSA
    9.0
    84 Ratings
    N-able MSP Manager
    -
    Ratings
    Customer portal7.479 Ratings00 Ratings
    IVR10.021 Ratings00 Ratings
    Social integration10.028 Ratings00 Ratings
    Email support9.379 Ratings00 Ratings
    Help Desk CRM integration8.475 Ratings00 Ratings
    User Ratings
    ConnectWise PSAN-able MSP Manager
    Likelihood to Recommend
    8.1
    (118 ratings)
    4.0
    (4 ratings)
    Likelihood to Renew
    7.6
    (25 ratings)
    -
    (0 ratings)
    Usability
    8.3
    (30 ratings)
    -
    (0 ratings)
    Availability
    8.0
    (4 ratings)
    -
    (0 ratings)
    Performance
    1.0
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    4.5
    (20 ratings)
    3.9
    (2 ratings)
    Online Training
    5.0
    (8 ratings)
    -
    (0 ratings)
    Implementation Rating
    1.0
    (5 ratings)
    -
    (0 ratings)
    Configurability
    1.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    1.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    1.0
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)