ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
$39
per month
Goverlan Reach
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
The Goverlan Remote Administration Suite from Goverlan is remote administration software for IT management.
$648
per year
Pricing
ScreenConnect
Goverlan Reach
Editions & Modules
One
$39
per month
Standard
$59
per month
Premium
$69
per month
Standard
$648
per year
Professional
$1,428
per year
Enterprise
$2,772
per year
Offerings
Pricing Offerings
ScreenConnect
Goverlan Reach
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
* Each operator license allows the remote management and support of an unlimited number of INTERNAL endpoints
* Each license includes between 10 to 20 manageable EXTERNAL endpoints (based on edition). Additional external endpoint licence is $5 per node per year (volume discount available)
* Operator licenses can be purchased on a perpetual or subscription basis
More Pricing Information
Community Pulse
ScreenConnect
Goverlan Reach
Features
ScreenConnect
Goverlan Reach
Remote Administration
Comparison of Remote Administration features of Product A and Product B
ScreenConnect
7.0
Ratings
15% below category average
Goverlan Reach
8.5
Ratings
5% above category average
Screen sharing
10.00 Ratings
00 Ratings
File transfer
9.40 Ratings
8.00 Ratings
Instant message
6.20 Ratings
9.00 Ratings
Secure remote access with Smart Card authentication
I feel [ConnectWise Control (formerly ScreenConnect)] works on all sizes of implementations. I've used it with about 1000 endpoints and I've even used it for managing a couple family machines to make remote support easier. It works super well and does exactly what you want it to. It has not disappointed me at all and I'd recommend it to any employers I work for as well.
If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
Machines must be online for actions to be performed, scopes allow you to rerun them against failed objects only but really a much better option would be for client agent to check in at power on for open jobs.
Newest version of Reach is glitchy on Windows 10 requiring the occasional restart of the application.
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
If you're a support noobie or a seasoned admin, this product is everything you are looking for. Join with a code - CHECK! Hop onto a permanent session installed on a PC/Server - YOU GOT IT! Wake up a remote sleeping computer - no problem. Need to customize access to different roles in your organization - BUILT RIGHT IN!
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
the one I attended didn't grab my attention the way I thought it would. Maybe because of the way I use the product; or because of how I am using an online instance, not a locally installed version. Some of the discussion got more technical and off the topic, it seemed.
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
We have used Beyond Trust occasionally for one of our White Label clients, but have found it is not as robust as ConnectWise Control. The seamless integration of Control with ConnectWise Automate makes it the best and most effective choice for our technical teams to deploy and manage our client machines.
Goverlan was a better overall value providing licensing flexibility, more features and consistent quality for a lower price point. There are many products that provide remote capabilities but this product goes well above and beyond most of them allowing remote installs and reporting features.
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Quite simply our business could not function without a form of remote control software. Control has done an amazing job at filling a core foundation pillar of our business model as an MSP, having some clients in very remote destinations, we can still service them through the use of Control.
We pay per technician for an unlimited number of endpoints, and this pricing model has served us very admirably. As a smaller startup MSP, the cost of paying per endpoint would only serve to hurt our growth. Being able to pay a flat rate based on staffing is very desirable.
The whole experience using Control is polished and speedy. I couldn't imaging going back to a slower solution, the value Control brings is palpable in our business model.
With a product like this it is entirely possible that you will see large increase in Help Desk efficiency for those who are willing to take the time to fully explore its possibilities.
Much more robust that any other remote support product I have used while still extremely cheap compared to competing products. This can bring enterprise level support options to those that may normally not be able to afford it.
Reporting features are invaluable to anyone wanting to truly know what is happening on their network.
