TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ScreenConnect

    Score8.5 out of 10
    N/AConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

    $39

    per month

    ISL Light

    Score9.6 out of 10
    Small Businesses (1-50 employees)
    ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.

    $418

    per year (1 concurrent user)

    Pricing
    ScreenConnectISL Light
    Editions & Modules
    One
    $39
    per month
    Standard
    $59
    per month
    Premium
    $69
    per month
    Standard
    $34.90
    per month (billed annually) per concurrent user
    Self-Hosted
    $44.90
    per month (billed annually) per concurrent user
    Premium
    $54.90
    per month (billed annually) per concurrent user
    Enterprise (Managed Private Cloud)
    $23,976
    per year 20 concurrent users
    Offerings
    Pricing Offerings
    ScreenConnectISL Light
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsISL Online's pricing model considers the number of licenses purchased, which determines the maximum number of concurrent users within the organization. A concurrent user is defined as anyone running one or more sessions simultaneously from any device. There are no restrictions on the number of ISL Light users within a company or the remote devices managed. For example, with three licenses, an unlimited number of people in a company can use ISL Light and can access an unlimited number of remote devices, but only three users can use it concurrently. When one of these three users ends their session, a fourth user can begin their session, and so on.
    More Pricing Information
    Community Pulse
    ScreenConnectISL Light
    Considered Both Products
    ConnectWise
    No answer on this topic
    ISL Online
    Chose ISL Light
    While these are all good products and provide a solution in other use cases, at the time we were searching, ISL Light fit our use case best. It is a completely self-contained and privately hosted solution with a tool for each step, user contact, information gathering, remote …
    Incentivized
    Chose ISL Light
    ISL Light is easier to use and performs better.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ScreenConnectISL Light
    Remote Administration
    Comparison of Remote Administration features of ScreenConnect and ISL Light
    Feature
    ScreenConnect
    7.0
    619 Ratings
    ISL Light
    8.0
    63 Ratings
    Screen sharing10.0589 Ratings8.358 Ratings
    File transfer9.4562 Ratings7.758 Ratings
    Instant message6.2495 Ratings7.647 Ratings
    Secure remote access with Smart Card authentication7.074 Ratings8.014 Ratings
    Access to sleeping/powered-off computers4.5306 Ratings6.745 Ratings
    Over-the-Internet remote session10.0595 Ratings8.659 Ratings
    Initiate remote control from mobile8.0385 Ratings7.441 Ratings
    Remote management of servers & workstations9.0511 Ratings8.551 Ratings
    Remote Active Directory® management5.0168 Ratings8.717 Ratings
    Centralized management dashboard7.2475 Ratings8.237 Ratings
    Session record5.6312 Ratings8.243 Ratings
    Annotations5.6262 Ratings8.235 Ratings
    Monitoring and Alerts5.6184 Ratings7.927 Ratings
    Multi-platform remote control4.9394 Ratings8.247 Ratings
    User Ratings
    ScreenConnectISL Light
    Likelihood to Recommend
    9.0
    (619 ratings)
    8.6
    (64 ratings)
    Likelihood to Renew
    10.0
    (40 ratings)
    9.1
    (3 ratings)
    Usability
    7.9
    (48 ratings)
    8.2
    (26 ratings)
    Availability
    10.0
    (5 ratings)
    9.1
    (1 ratings)
    Performance
    10.0
    (9 ratings)
    9.1
    (1 ratings)
    Support Rating
    8.2
    (63 ratings)
    9.1
    (3 ratings)
    Online Training
    7.5
    (24 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (20 ratings)
    9.1
    (2 ratings)
    Configurability
    10.0
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (16 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    10.0
    (4 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    5.0
    (4 ratings)
    -
    (0 ratings)