ScreenConnect vs. LogMeIn Rescue

ScreenConnect

1,190 Reviews and Ratings

LogMeIn Rescue

475 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ScreenConnect	Score8.5 out of 10	N/A	ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.	$39 per month
LogMeIn Rescue	Score8.7 out of 10	N/A	LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…	$1,299 per year

Pricing

ScreenConnect

LogMeIn Rescue

One: $39
per month
Standard: $59
per month
Premium: $69
per month

No answers on this topic

Pricing Offerings
ScreenConnect	LogMeIn Rescue
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	ScreenConnect	LogMeIn Rescue
Considered Both Products	ConnectWise Verified User Chose ScreenConnect We used LogMeIn Rescue for 3 years before moving to Control. Logmein felt clunky and required locally installed software. We had frequent issues with the LogMeIn Rescue client on end-user devices and needed to manually uninstall it every so often. We were not able to use Rescue … Incentivized Helpful? Verified User Chose ScreenConnect ScreenConenct is easier to use and simply allows you to connect easily. ScreenConnect also allows you to save the access session or make it a one off session. LogMeIn always wanted to save the session and sometimes the customer could get lost in the shuffle. Incentivized Helpful? Rick Castellini Owner at Grand Valley PC Partners (Computer Software, 1-10 employees) Chose ScreenConnect For cost and management capabilities, I found ScreenConnect to be the best option. Some of the other services offered easier connection opportunities for my clients, but overall, I liked the tools and price point of ScreenConnect. Incentivized Helpful? Michael Nelson Owner in Corporate at Nelson Technology Partners (Computer Networking, 1-10 employees) Chose ScreenConnect ConnectWise Control is far superior just on price alone. Logmein Rescue's pricing is ridiculous in comparison. The ease of use from the end user is similar with both products. However, the technician side of the software is significantly better on the ConnectWise Control … Incentivized Helpful? Ben Nichols System Administrator in Information Technology at MCT Solutions (Computer & Network Security, 1-10 employees) Chose ScreenConnect Would recommending ScreenConnect over others Incentivized Helpful? Richard Hogan Engineering Technician in Information Technology at Hogan's Systems Consulting, LLC (Information Technology & Services, 1-10 employees) Chose ScreenConnect We used a few other products before we found ConnectWise Control. While the other products worked well for us, the vendors kept raising the prices to the point that they became unaffordable for a small company like mine. Incentivized Helpful? Verified User Chose ScreenConnect I have worked at a few companies and have used multiple remote screen share applications. These applications are just the ones I have experience with. In terms of cost, with the exception of TeamViewer, ConnectWise Control stands easily above the others. However, ConnectWise … Incentivized Helpful? Verified User Chose ScreenConnect I tested multiple products, but ConnectWise gave me the best feature set for the most reasonable price. Security concerns were also a factor. I had experienced some compromised PCs using other remote access products. Incentivized Helpful? Dustyn Iwamoto Owner in Information Technology at Toptech, LLC (Computer & Network Security, 1-10 employees) Chose ScreenConnect Hands down best at remote access. Nothing even comes remotely (pun intended) close. Incentivized Helpful? Verified User Chose ScreenConnect It is the best solution hands down. Having no monthly fees and self hosted is why we chose this product. Incentivized Helpful? Sanders Brutus CEO (Chief Executive Officer) in Information Technology at Newgen Solutions LLC (Computer Networking, 1-10 employees) Chose ScreenConnect Centralized management by ConnectWis gives us control of session creation on the fly. That is very helpful for us. Incentivized Helpful? Verified User Chose ScreenConnect We initially chose ScreenConnect because of the option to self-host with a perpetual license. It served us very well, with many more features and easier use than VNC. Other competitors had monthly subscription fees and didn't offer enough features to justify the higher prices. … Incentivized Helpful? Gawain Stern Service Technician in Information Technology at Covenant Technology Solutions, Inc. (Information Technology and Services, 11-50 employees) Chose ScreenConnect ConnectWise Control (formerly ScreenConnect) is faster, renders screens better, is more reliable, runs smaller, scales better, and is more dependable than the competition. Incentivized Helpful? Nick Allo Director Of Information Technology in Information Technology at SemTech IT Solutions (Computer & Network Security, 1-10 employees) Chose ScreenConnect They are better, but this pricing was grandfathered and I have not looked elsewhere yet. Incentivized Helpful? Thomas Pires President in Corporate at C&K Systems, Inc. (Retail, 11-50 employees) Chose ScreenConnect ConnectWise Control is our solution of choice due to its ability functionality and lower price point. Incentivized Helpful? Kat Wasabi Website Manager in Information Technology at Geek Media (Internet, 1-10 employees) Chose ScreenConnect We chose ConnectWise because it was far more affordable than the other remote connection software. Also, it was the easiest to install and access for our remote customers. Additionally, it was the most stable and still has not crashed during any of our remote sessions. We … Incentivized Helpful? Verified User Chose ScreenConnect Price was the biggest difference without having to sacrifice features. The concurrent license is a big money saver. Incentivized Helpful? David A. Smucker Principal Owner in Professional Services at X Cudo Incorporated Chose ScreenConnect It had the best balance of features, ease of use and price. Incentivized Helpful? Binyomin Zev Wachsler Administrator in Professional Services at Wachsler Bookkeeping Group (Accounting, 1-10 employees) Chose ScreenConnect ConnecWise is less fancy and much more economical. I feel I'm using a software which is continuously upgrading for a good price, rather than an expensive fancy frontend with less options. Incentivized Helpful? Michael Phillips Owner in Information Technology at Seren IT LLC (Information Technology and Services, 1-10 employees) Chose ScreenConnect Due to the nature of my business, I'm taking calls, not incoming remote sessions, so all of my remotes are outgoing. Screenconnect is best suited for this. Logmein provides that option but requires more steps. Again, price was a grace point. The other providers mentioned (and … Incentivized Helpful? Scott Azarnoff Principal in Engineering at InVision Home Theater (Consumer Electronics, 11-50 employees) Chose ScreenConnect ConnectWise is more cost-effective for a single technician. GoToMyPC is better for multiple monitors LogMeIn is what I replaced with ConnectWise Control as they kept increasing the cost on my same system, year after year, without increasing features, and my usage just didn't … Incentivized Helpful? Mike Hoover Lead Programmer in Professional Services at Midwest Management Consultants, Inc (Computer Software, 1-10 employees) Chose ScreenConnect Easier to configure, deploy, and use while costing less. Can't get better than that/ Incentivized Helpful? Verified User Chose ScreenConnect Does everything we used LogMeIn for and its cheaper. Incentivized Helpful? Anthony Carter Mobile Application Developer at Sole Proprietor (Computer Software, 1-10 employees) Chose ScreenConnect Simplified features and layout. Incorporates most features from others that only some offer. Ease of install, setup, and day-to-day use. Incentivized Helpful? Markus Bertignoll Independent Consultant: IT & Projectmanagement in Information Technology at - (Food & Beverages, 51-200 employees) Chose ScreenConnect We selected ConnectWise Control for it's easy licensing model, because it is easy to use, has a fast remote connection, and has good remote support for our customers. We also evaluated TeamViewer, LogMeIn, Bomgar, and other competitors, but ConnectWise Control fits perfectly … Incentivized Helpful?	GoTo (formerly LogMeIn) Verified User Chose LogMeIn Rescue ScreenConnect is a superior product, and we ended up choosing it over LogMeIn Rescue by Goto. Incentivized Helpful? Verified User Chose LogMeIn Rescue LogMeIn Rescue by GoTo was by far the most comprehensive we tested, though we also found it to be a fair amount more expensive. We deemed the extra expense acceptable for the extra features and usability. Being able to service clients so quickly and so easily, it makes the … Incentivized Helpful? John Carroll Support manager in Customer Service at Intronis (Computer Software, 1001-5000 employees) Chose LogMeIn Rescue File transfer speed and stability Incentivized Helpful? Nabin Poudel CEO in Information Technology at Curl Labs (Computer Software, 51-200 employees) Chose LogMeIn Rescue LogMeIn Rescue stacks up against other alternatives for its wider range of hardware support, cloud storage, file sharing, and team collaboration. We selected LogMeIn Rescue for its enterprise-level security features. Incentivized Helpful? Daren Anderson, MSIS President in Information Technology at Big D Technology Solutions, Inc. (Information Technology and Services, 1-10 employees) Chose LogMeIn Rescue We would still be using all of the LogMeIn products, but when the prices jumped up so high, we had to look at something else so we could remain competitive. We don't charge extra for remote services, so when the software prices went out of this world, we had to look at … Incentivized Helpful? Verified User Chose LogMeIn Rescue We felt that TeamViewer was not as secure as the other offerings and that ConnectWise was too expensive and more than what we needed. LogMeIn Rescue currently fits in between, with OK pricing and a bit more trust from our end. As this software space matures we anticipate … Incentivized Helpful? Verified User Chose LogMeIn Rescue LogMeIn has a better user interface than other tools I have used in similar ways. LogMeIn is very simple to use so training in this regard is very simple. Keeping access on client machines is not as straightforward as other software I have used. Incentivized Helpful? Verified User Chose LogMeIn Rescue LogMeIn Rescue has a much easier connection process than Webex Support Center; the UI is much more intuitive and has better labeling so that you know what each button does and don't have to hover over each one to figure out what it does. ScreenConnect did not have the same … Incentivized Helpful? Verified User Chose LogMeIn Rescue Personally, I prefer Managed Workplace over LogMeIn. That could be because it was the first tool I ever used for remote management. I liked how easy it was to remotely power on a machine and see the status of machines. I just think that the tool was a bit more in depth. This … Incentivized Helpful? Lionel Medina Network Engineer in Information Technology at Medina Network Technologies (Hospital & Health Care, 1001-5000 employees) Chose LogMeIn Rescue LogMeIn rescue is easier to learn and use. New support users can start using it the very first day they get an account assigned. The URL that you give to the user requiring support is very easy to remember and they do not have to have any software pre-installed on their device. … Incentivized Helpful? Daniel Cauley Co-Owner in Engineering at Dawn till Dusk Tek (Information Technology and Services, 1-10 employees) Chose LogMeIn Rescue More expensive than both, lower visible compression, better enterprise user management. Incentivized Helpful? Rob Rotundo Service Manager in Information Technology at Professional Computer Associates (Information Technology and Services, 11-50 employees) Chose LogMeIn Rescue We liked the ease and features of LogMeIn. They are all fairly similar, but LMI seems to have the easiest integration with our products and seems to be very trustworthy. I don't remember any recent outages. Also, it seems to be the easiest for end users to be able to figure out … Incentivized Helpful? Verified User Chose LogMeIn Rescue Honestly both of these programs have a very similar feature set, security, access, etc. As well the price tags for either one are pretty similar for what we do. What drew us to LogMeIn Rescue was the end user support from the company. Outstanding. Incentivized Helpful? Greg Larsen Head of Sales Strategy and Operations in Sales at Lingotek (Computer Software, 51-200 employees) Chose LogMeIn Rescue Compared to other software on the market, LogMeIn is one of the easiest software products to install and use across multiple departments in the same company. It has been one of the easiest from an admin side and it has been one of the easiest to use from a user and customer … Incentivized Helpful? Sam Bryant Technical Support Analyst in Information Technology at Georgia Municipal Association (Government Relations, 51-200 employees) Chose LogMeIn Rescue The ability to use unattended access is crucial. It is also a generous connection speed where we found that others were a little slower. I found the file transfer option easier than the other examples. The UI is more outdated than the competition, however. An update of that … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

ScreenConnect

LogMeIn Rescue

Comparison of Remote Administration features of ScreenConnect and LogMeIn Rescue
Feature	ScreenConnect 7.0 619 Ratings	LogMeIn Rescue 7.0 194 Ratings
Screen sharing	10.0589 Ratings	8.4187 Ratings
File transfer	9.4562 Ratings	7.0176 Ratings
Instant message	6.2495 Ratings	9.5114 Ratings
Secure remote access with Smart Card authentication	7.074 Ratings	7.338 Ratings
Access to sleeping/powered-off computers	4.5306 Ratings	5.457 Ratings
Over-the-Internet remote session	10.0595 Ratings	8.3188 Ratings
Initiate remote control from mobile	7.9385 Ratings	5.659 Ratings
Remote management of servers & workstations	9.0511 Ratings	5.588 Ratings
Remote Active Directory® management	5.0168 Ratings	7.644 Ratings
Centralized management dashboard	7.2475 Ratings	6.068 Ratings
Session record	5.6312 Ratings	7.5133 Ratings
Annotations	5.6262 Ratings	6.759 Ratings
Monitoring and Alerts	5.6184 Ratings	6.494 Ratings
Multi-platform remote control	5.0394 Ratings	6.2139 Ratings

User Ratings
	ScreenConnect	LogMeIn Rescue
Likelihood to Recommend	9.0 (619 ratings)	8.1 (211 ratings)
Likelihood to Renew	10.0 (40 ratings)	7.9 (22 ratings)
Usability	7.9 (48 ratings)	8.3 (64 ratings)
Availability	10.0 (5 ratings)	9.1 (1 ratings)
Performance	10.0 (9 ratings)	9.1 (1 ratings)
Support Rating	8.2 (63 ratings)	9.1 (39 ratings)
Online Training	7.5 (24 ratings)	- (0 ratings)
Implementation Rating	10.0 (20 ratings)	9.0 (3 ratings)
Configurability	10.0 (5 ratings)	8.2 (1 ratings)
Product Scalability	10.0 (16 ratings)	9.1 (1 ratings)
Vendor post-sale	10.0 (4 ratings)	- (0 ratings)
Vendor pre-sale	5.0 (4 ratings)	- (0 ratings)