ScreenConnect vs. LogMeIn Resolve

ScreenConnect

1,190 Reviews and Ratings

LogMeIn Resolve

239 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ScreenConnect	Score8.5 out of 10	N/A	ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.	$39 per month
LogMeIn Resolve	Score8.1 out of 10	N/A	LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.	$29 per month

Pricing

ScreenConnect

LogMeIn Resolve

One: $39
per month
Standard: $59
per month
Premium: $69
per month

Remote Access: $29
per month
Remote Support Plus: $55
per month
Standard Endpoint Management: $70
per month
Premium Endpoint Management: $78
per month
Premium: Contact Sales

Pricing Offerings
ScreenConnect	LogMeIn Resolve
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

—

Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%

Community Pulse
Key User Insights
	ScreenConnect	LogMeIn Resolve
Considered Both Products	ConnectWise Kenny McGarrity IT Infrastructure Manager in Information Technology at Pace Supply (Wholesale, 1001-5000 employees) Chose ScreenConnect ConnectWise Control gives you a lot of the features that the other products provide, but nothing that you won't use. Nothing is worse than a clunky remote session where you are fighting for CPU/RAM resources, and ConnectWise Control beats them all hands down. This product is … Incentivized Helpful? Randal Jorgensen Owner in Information Technology at Ryde Systems (Information Technology and Services, 1-10 employees) Chose ScreenConnect ConnectWise Control is much cheaper for unattended access than LogMeIn Central, and allows access to multiple users. I still use RescueAssist as well as it is cost-effective for ad-hoc sessions. Incentivized Helpful? Phillip Casalegno Owner in Information Technology at Rage Technologies (Computer Networking, 1-10 employees) Chose ScreenConnect CW Control is much less expensive than LogMeIn Rescue and has an easier to use web-based interface. I like that I can easily control session without requiring a desktop download. GTA was very lightweight and fast, but seems to have more issues connecting to Mac. Incentivized Helpful? Daniel Cauley Co-Owner in Engineering at Dawn till Dusk Tek (Information Technology and Services, 1-10 employees) Chose ScreenConnect TeamViewer - Annoying Licencing GoToAssist - Too expensive. Incentivized Helpful? Verified User Chose ScreenConnect The largest difference between ConnectWise and its competitors is that it is self-hosted, so you deploy it on your own private servers. It is easier to use than Team Viewer. One thing I hate in ConnectWise is the difficulty to connect with multiple users at a time. In this … Incentivized Helpful? Verified User Chose ScreenConnect 1. Quick and efficient customer service. 2. It acts as a meeting point for technicians and customers, solving the customers problem without having a call or chat. 3. Best for small business. Incentivized Helpful? Verified User Chose ScreenConnect I find Connectwise Control combines features I liked in Kaseya and GoToAssist at an affordable price point with a better interface. There are things I like and things I find lacking in each, but I find only the features I liked in Connectwise Control: the ability to install … Incentivized Helpful? Benjamin Tate Owner in Information Technology at Tate Computer Services, Inc (Computer Software, 1-10 employees) Chose ScreenConnect It was less expensive Incentivized Helpful? Verified User Chose ScreenConnect I don't believe ConnectWise is as mature or flexible as the aforementioned services, however the price makes up for it. I have had issues with Mac users however, and that I haven't compared across services. Incentivized Helpful? Brian Vincent IT Director in Information Technology at Madison River Technology (Hospitality, 501-1000 employees) Chose ScreenConnect So much easier to use ConnectWise Control - it's "always on" and doesn't require describing to a user how to set up a connection. Incentivized Helpful? Craig Jacobs Managing Partner in Research & Development at Clearnine, LLC (Computer Software, 1-10 employees) Chose ScreenConnect LogMeIn Rescue, GoToAssist and TeamViewer seem expensive for what you get vs ConnectWise Control. I found LogMeIn Rescue a bit clunky to use. JoinMe does a much better job of meetings than ConnectWise Control, but is not good for support - it works, but it's very clunky. We … Incentivized Helpful? Marco Gonzalez CEO in Information Technology at The Mar Company (Information Technology and Services, 1-10 employees) Chose ScreenConnect We used LogMeIn. This was a good tool but very expensive for our utilization. Incentivized Helpful? Tom LeBlanc Technology Technician & Administrator in Information Technology at Shawnee Consulting (Information Technology and Services, 1-10 employees) Chose ScreenConnect Works great for a reasonable cost Incentivized Helpful? Verified User Chose ScreenConnect I used to use GoToAssist. I switched due to a client requirement to have two-factor authentication and my existing solution did not offer that at the time. I am not sure if they do now. Of the solutions I looked at that did offer two-factor authentication, ScreenConnect was the … Incentivized Helpful? Scott Fares Senior Network Engineer in Information Technology at Flying Buttress (Information Technology and Services, 1-10 employees) Chose ScreenConnect ConnectWise Control is a great product. Access to remote sessions is fast and you have all the ability you need to perform all functions needed to resolve remote system issues. Incentivized Helpful? Ron Vichar President in Professional Services at GTA Tech Inc. (Information Technology and Services, 1-10 employees) Chose ScreenConnect ConnectWise is light and efficient compared to its competitors. I first found out about it through Barracuda who used it to provide support and it was very quick and painless as an end user to provide access to troubleshoot problems. Incentivized Helpful? Leslie Crowe Information Services Manager in Information Technology at Virginia Community Development Corporation (Real Estate, 11-50 employees) Chose ScreenConnect Connectwise has a more robust feature set than free offerings like Windows Remote Assistance or Chrome Remote Desktop and a comparable feature set to offerings like LogMeIn Rescue or GoToAssist but at a much more affordable price. Why pay more for essentially the same product? Incentivized Helpful? Shannon Brooks Management Information Systems Director in Information Technology at Brooksworks (Non-Profit Organization Management, 51-200 employees) Chose ScreenConnect Not only is ConnectWise control more powerful that most of the other solutions on the market, but it's also very price competitive! Incentivized Helpful? John Massie Director of Technology Services in Corporate at TopBox Solutions (Information Technology and Services, 1-10 employees) Chose ScreenConnect All platforms are comparable but we chose ConnectWise Control for price, cloud hosted and dedicated URL that we could use to offer support. Incentivized Helpful? Dan Kelley Senior Network System Administrator in Information Technology at Seeger Toyota Scion (Automotive, 51-200 employees) Chose ScreenConnect I prefer the pricing of ConnectWise Control and their cloud based model. Incentivized Helpful? Rob Rotundo Service Manager in Information Technology at Professional Computer Associates (Information Technology and Services, 11-50 employees) Chose ScreenConnect ScreenConnect has about the same options but it's integrated better with ConnectWise. We used GoToAssist but it got expensive. Since we already have ConnectWise this was a no brainer. Incentivized Helpful? Rick Segeberg Consultant in Information Technology at Synthesis Networks (Information Technology and Services, 1-10 employees) Chose ScreenConnect We originally started using ConnectWise Control to save money over using LogMeIn Central which was getting expensive. Although LogMeIn Central does have an ad-hoc option for connecting to a remote user in the moment, it's much more cumbersome to use as well as to walk the … Incentivized Helpful? Roxanne Richter IT Support Specialist in Information Technology at Harper Love Adhesives (Packaging and Containers, 51-200 employees) Chose ScreenConnect We had trialed a few products before, but ConnectWise Control just seemed to be the most user friendly, seamless and easy to use software. It fit every need of our company to be able to support our co-workers while they are travelling. Incentivized Helpful? Verified User Chose ScreenConnect I've tried a lot of the popular solutions available (free and paid) and I've continue to stay with ConnectWise. Their solution does everything I need it to and more and has always been competitively priced. Other solutions have been too expensive or too limiting in features. … Incentivized Helpful? Jeff Waite Chief Technology Officer in Information Technology at AutoBody Express (Automotive, 51-200 employees) Chose ScreenConnect Dameware, while the most affordable of the solutions I researched, simply doesn't have some of the remote access features we were looking for. As a long time user of Dameware, I had always been pleased with its performance on the local network, but never had the features I … Incentivized Helpful?	GoTo (formerly LogMeIn) Verified User Chose LogMeIn Resolve GoTo Resolve stacks up pretty good on remote access and device management. Prefer the remote access through GoTo Resolve as it seems to be more end user friendly and seamless for connecting. From device management side and ticketing, is lacking compared to ConnectWise as there … Incentivized Helpful? Verified User Chose LogMeIn Resolve GoTo Resolve works faster and is cheaper. Incentivized Helpful? Dwayne Cox Help Desk Technician II in Information Technology at ABM (Consumer Services, 10,001+ employees) Chose LogMeIn Resolve Well, GoTo Resolve is one of the best remote services and it is easy to use. I really like it and would recommend it to anybody that would want to have a good remote service to fix computers, servers,s, and other IT devices that need to be fixed remotely. Incentivized Helpful? Daniel Cauley Co-Owner in Engineering at Dawn till Dusk Tek (Information Technology and Services, 1-10 employees) Chose LogMeIn Resolve Pretty picture quality at low band width compared to competition Incentivized Helpful? Verified User Chose LogMeIn Resolve Overpriced and expensive. Ultimately we left GoToAssist for a competitor. Incentivized Helpful? Rob Rotundo Service Manager in Information Technology at Professional Computer Associates (Information Technology and Services, 11-50 employees) Chose LogMeIn Resolve They are all very similar, but for us it came down to price. Gotoassist was very expensive and when we went to ScreenConnect, it was much cheaper. It was almost half price. For medium to large business, it probably makes sense as you can get bulk pricing, but for a smaller … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

ScreenConnect

LogMeIn Resolve

Comparison of Remote Administration features of ScreenConnect and LogMeIn Resolve
Feature	ScreenConnect 7.0 619 Ratings	LogMeIn Resolve - Ratings
Screen sharing	10.0589 Ratings	00 Ratings
File transfer	9.4562 Ratings	00 Ratings
Instant message	6.2495 Ratings	00 Ratings
Secure remote access with Smart Card authentication	7.074 Ratings	00 Ratings
Access to sleeping/powered-off computers	4.5306 Ratings	00 Ratings
Over-the-Internet remote session	10.0595 Ratings	00 Ratings
Initiate remote control from mobile	8.0385 Ratings	00 Ratings
Remote management of servers & workstations	9.0511 Ratings	00 Ratings
Remote Active Directory® management	5.0168 Ratings	00 Ratings
Centralized management dashboard	7.2475 Ratings	00 Ratings
Session record	5.6312 Ratings	00 Ratings
Annotations	5.6262 Ratings	00 Ratings
Monitoring and Alerts	5.6184 Ratings	00 Ratings
Multi-platform remote control	4.9394 Ratings	00 Ratings

User Ratings
	ScreenConnect	LogMeIn Resolve
Likelihood to Recommend	9.0 (619 ratings)	7.4 (110 ratings)
Likelihood to Renew	10.0 (40 ratings)	9.0 (15 ratings)
Usability	7.9 (48 ratings)	7.7 (90 ratings)
Availability	10.0 (5 ratings)	8.9 (2 ratings)
Performance	10.0 (9 ratings)	9.0 (1 ratings)
Support Rating	8.2 (63 ratings)	8.7 (6 ratings)
Online Training	7.5 (24 ratings)	- (0 ratings)
Implementation Rating	10.0 (20 ratings)	9.1 (4 ratings)
Configurability	10.0 (5 ratings)	- (0 ratings)
Product Scalability	10.0 (16 ratings)	- (0 ratings)
Vendor post-sale	10.0 (4 ratings)	- (0 ratings)
Vendor pre-sale	5.0 (4 ratings)	- (0 ratings)