| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ScreenConnect | Score8.5 out of 10 | N/A | ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. | $39 per month |
 TeamViewer | Score8.5 out of 10 | N/A | TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features. | $299 per year |
| ScreenConnect | TeamViewer | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| ScreenConnect | TeamViewer | |
|---|---|---|
| Considered Both Products | Chose ScreenConnect To be honest it holds it's own against TeamViewer, Teams, Timbuktu, AnyDesk etc, but has nothing that makes it better or worse. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect Interestingly, TeamViewer was unexpectedly difficult for our clients to get downloaded and running. ConnectWise control allows us to just email them a link to click on. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect For cost and management capabilities, I found ScreenConnect to be the best option. Some of the other services offered easier connection opportunities for my clients, but overall, I liked the tools and price point of ScreenConnect. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect I prefer ScreenConnect's ability to self-host. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect ConnectWise Control is far superior just on price alone. Logmein Rescue's pricing is ridiculous in comparison. The ease of use from the end user is similar with both products. However, the technician side of the software is significantly better on the ConnectWise Control … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect ConnectWise Control gives you a lot of the features that the other products provide, but nothing that you won't use. Nothing is worse than a clunky remote session where you are fighting for CPU/RAM resources, and ConnectWise Control beats them all hands down. This product is … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect Would recommending ScreenConnect over others Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect ConnectWise is easy to implement, the software functions and feature support our users equipments. Deployment agents is simple, can be run on demand with url and email. Agent could be pre-install and provide constantly remote access to user PC or equipment. It also offer a … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect We used a few other products before we found ConnectWise Control. While the other products worked well for us, the vendors kept raising the prices to the point that they became unaffordable for a small company like mine. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect Easier connection than ScreenConnect but less flexible in varying connection directions. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect ConnectWise Control beats all others hands down. It is my favorite remote connection tool due to ease of use and speed of connectivity. My customers love how quickly I can connect with them. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect This is not even a comparison. ConnectWise Control is so good that even though we have a baked in copy in our Continuum RMM product, we still find the need for efficiency is so great we pay for a separate instance of ConnectWise Control rather than spend the extra 2 minutes … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose TeamViewer I think AnyDesk might be a superior product and I might switch to it, screenconnect however is slower and is only accesible via a web interface Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer TeamViewer stacked up very well. Has most of the same type of features and It also has a free personal version to use. I like all the features and the direction TeamViewer is heading. We picked TeamViewer because of its ease of use and its secure connection. And the many … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer I have partnered with another company from time to time, and he uses it. I am not a big fan based on having to install their app on clients' computers and their lack of features or security. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Because of the ease of use in the UI and the familiarity. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer ConnectWise Control is much easier to use than TeamViewer. It is much easier to set up a "one-off" remote support session and much much much easier to set up a "permanent" remote support connection. ConnectWise also provides a lot more information about the computers … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer We are currently using LogMeIn Rescue now, whereas we were using TeamViewer. Our company changed due to Multi-factor authentication and more secure performance. To tell you the truth, I like all of the remote desktop support assistance apps to help others equally as far as … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Many times while using ConnectWise Control I can't find users laptops, the user has to reboot a few times or restart services which can be a tough task if the user is not very tech savy. TeamViewer's connection using ID and password makes it easy and comfortable to the user to … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I use the above-mentioned options when there is a need for connecting on a lower bandwidth internet or if the budget is stringent. Two more good alternatives I use are: AnyDesk and Ammyy Admin which works great. I wonder why these two software packages are not available in the … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer is the gold standard. It is relatively easy for the end user to install the application on their PC if they have not already. Pricing is fair however we would like to see more perpetual licensing model come back not year to year, we would use it more organizational … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer I selected TeamViewer over another provider because the cost is still less than most, and it's well known to my clients. It's not as cheap as ConnectWise ScreenConnect, but it's still very good and works well as my back-up remote client for my clients when recovery needs to be … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Frankly, TeamViewer does not stack up against these other options, it competes with them to some degree but is, in my opinion, the least of the four. Where it does excel is in its advanced feature set - in that it has many features available - even though those features are … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer is much more responsive than ScreenConnect when we tested them both out. I will say ScreenConnect did have better multiple monitor support but it is harder to get things done because the controlling of the endpoint isn't as responsive. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer LogMeIn Central remains the go-to product for remote desktop. Splashtop is on the same level as TeamViewer. GoToMyPC is more of a temporary, attended remote support application. VNC Connect is very basic, but also stable and feature-rich. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Originally TeamViewer had great technology and a good price. What drew me to it was that it was cheaper than LogMeIn Rescue and you could purchase a perpetual license. It soon became clear that they broke functionality between older and new versions. If you plan on only … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Teamviewer provides an easy to install and configure solution that is much easier to deploy than its competitor ScreeConnect. Pricing is competitive and support has been excellent. Teamviewer has been in the space longer than must companies and has the experience to provide a … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Team Viewer is easier to use. Screen Connect offers a much better white label option. If your clients are going to have access to their remote computers as well, I recommend Screen Connect. If your team is the only one who needs access to remote computers, I recommend Team … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer provides a solid platform for IT support, and I feel confident in implementing it from a security standpoint. The interface, install, and management is clean and well established, more so than many competitors. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| ScreenConnect | TeamViewer | ||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Remote Administration |
| ||||||||||||||||||||||||||||||||||||||||||||||
| ScreenConnect | TeamViewer | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.7 |
| Likelihood to Renew | 10.0 | 10.0 |
| Usability | 7.9 | 9.0 |
| Availability | 10.0 | 9.1 |
| Performance | 10.0 | 9.1 |
| Support Rating | 8.2 | 9.5 |
| In-Person Training | - | 9.1 |
| Online Training | 7.5 | 9.1 |
| Implementation Rating | 10.0 | 8.9 |
| Configurability | 10.0 | 9.1 |
| Ease of integration | - | 9.1 |
| Product Scalability | 10.0 | 9.1 |
| Vendor post-sale | 10.0 | 8.4 |
| Vendor pre-sale | 5.0 | 9.1 |
