Copper vs. Sugar Sell (SugarCRM)

Copper

61 Reviews and Ratings

Sugar Sell (SugarCRM)

245 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Copper	Score5 out of 10	N/A	Copper is a customer relationship management (CRM) built as an integration into Google Apps.	$12 per month per user
Sugar Sell (SugarCRM)	Score5.2 out of 10	N/A	Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.	$19 per month per user (3 users minimum, billed annually)

Pricing

Copper

Sugar Sell (SugarCRM)

Starter - Paid Annually: $9.00
per month per user
Basic - Paid Annually: $23.00
per month per user
Professional - Paid Annually: $59.00
per month per user
Business - Paid Annually: $99.00
per month per user

Essentials: $19
per month (billed annually) per user (3 user minimum, 9 user maximum)
Standard: $59
per month (billed annually) per user (10 User Minimum)
Advanced: $85
per month (billed annually) per user (10 user minimum)
Premier: $135
per month (billed annually) per user (10 user minimum)

Pricing Offerings
Copper	Sugar Sell (SugarCRM)
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

Up to 15% discount for annual pricing.

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Community Pulse
Key User Insights
	Copper	Sugar Sell (SugarCRM)
Considered Both Products	Copper Daniel Coburn COO (Chief Operating Officer) in Corporate at Agility Digital (Marketing and Advertising, 11-50 employees) Chose Copper It is a very powerful tool to the level of Sugar and Salesforce. With its tight integration, as a Google product, it is seamless and really assists in managing communication with clients. While Zoho offers a great low-cost solution, ProsperWorks definitely hits the mark for … Incentivized Helpful?	SugarCRM Kelly Wasden Sr. Account Executive in Sales at Motivosity (Human Resources, 11-50 employees) Chose Sugar Sell (SugarCRM) We selected SugarCRM from a startup mentality when, in reality, we should have bitten the bullet and opted for something like Copper. Copper is 100% the CRM of choice that is integrated into G-Suite for businesses. I would even take Zoho over Sugar, having implemented it … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Copper

Sugar Sell (SugarCRM)

Comparison of Sales Force Automation features of Copper and Sugar Sell (SugarCRM)
Feature	Copper 3.1 20 Ratings	Sugar Sell (SugarCRM) 4.8 33 Ratings
Customer data management / contact management	6.020 Ratings	5.032 Ratings
Workflow management	1.019 Ratings	6.028 Ratings
Territory management	5.04 Ratings	6.026 Ratings
Opportunity management	6.019 Ratings	7.026 Ratings
Integration with email client (e.g., Outlook or Gmail)	1.020 Ratings	7.029 Ratings
Contract management	5.29 Ratings	3.026 Ratings
Quote & order management	2.07 Ratings	4.024 Ratings
Interaction tracking	1.019 Ratings	3.030 Ratings
Channel / partner relationship management	1.07 Ratings	2.025 Ratings

Comparison of Customer Service & Support features of Copper and Sugar Sell (SugarCRM)
Feature	Copper 1.4 10 Ratings	Sugar Sell (SugarCRM) 2.3 24 Ratings
Case management	1.29 Ratings	3.024 Ratings
Call center management	1.55 Ratings	2.019 Ratings
Help desk management	1.67 Ratings	2.017 Ratings

Comparison of Marketing Automation features of Copper and Sugar Sell (SugarCRM)
Feature	Copper 2.4 16 Ratings	Sugar Sell (SugarCRM) 5.5 25 Ratings
Lead management	3.416 Ratings	6.022 Ratings
Email marketing	1.49 Ratings	5.023 Ratings

Comparison of CRM Project Management features of Copper and Sugar Sell (SugarCRM)
Feature	Copper 1.9 20 Ratings	Sugar Sell (SugarCRM) 3.0 28 Ratings
Task management	2.020 Ratings	4.026 Ratings
Billing and invoicing management	1.75 Ratings	3.018 Ratings
Reporting	2.018 Ratings	2.024 Ratings

Comparison of CRM Reporting & Analytics features of Copper and Sugar Sell (SugarCRM)
Feature	Copper 3.3 19 Ratings	Sugar Sell (SugarCRM) 3.3 28 Ratings
Forecasting	3.016 Ratings	3.024 Ratings
Pipeline visualization	4.019 Ratings	2.025 Ratings
Customizable reports	3.017 Ratings	5.027 Ratings

Comparison of Customization features of Copper and Sugar Sell (SugarCRM)
Feature	Copper 3.6 20 Ratings	Sugar Sell (SugarCRM) 5.5 29 Ratings
Custom fields	3.020 Ratings	6.029 Ratings
Custom objects	3.412 Ratings	5.026 Ratings
Scripting environment	4.13 Ratings	6.019 Ratings
API for custom integration	4.010 Ratings	5.025 Ratings

Comparison of Security features of Copper and Sugar Sell (SugarCRM)
Feature	Copper 6.9 15 Ratings	Sugar Sell (SugarCRM) 5.5 27 Ratings
Single sign-on capability	8.712 Ratings	5.021 Ratings
Role-based user permissions	5.014 Ratings	6.026 Ratings

Comparison of Social CRM features of Copper and Sugar Sell (SugarCRM)
Feature	Copper 2.0 12 Ratings	Sugar Sell (SugarCRM) 3.0 19 Ratings
Social data	2.012 Ratings	3.019 Ratings
Social engagement	2.07 Ratings	3.016 Ratings

Comparison of Integrations with 3rd-party Software features of Copper and Sugar Sell (SugarCRM)
Feature	Copper 2.0 13 Ratings	Sugar Sell (SugarCRM) 4.5 19 Ratings
Marketing automation	3.013 Ratings	5.019 Ratings
Compensation management	1.01 Ratings	4.013 Ratings

Comparison of Platform features of Copper and Sugar Sell (SugarCRM)
Feature	Copper 7.9 17 Ratings	Sugar Sell (SugarCRM) 4.0 20 Ratings
Mobile access	7.917 Ratings	4.020 Ratings

User Ratings
	Copper	Sugar Sell (SugarCRM)
Likelihood to Recommend	5.0 (21 ratings)	2.0 (59 ratings)
Likelihood to Renew	- (0 ratings)	8.2 (26 ratings)
Usability	5.0 (12 ratings)	3.0 (10 ratings)
Availability	- (0 ratings)	10.0 (1 ratings)
Performance	- (0 ratings)	10.0 (1 ratings)
Support Rating	1.9 (11 ratings)	9.1 (12 ratings)
In-Person Training	- (0 ratings)	9.0 (1 ratings)
Online Training	- (0 ratings)	8.0 (1 ratings)
Implementation Rating	- (0 ratings)	9.0 (3 ratings)
Configurability	- (0 ratings)	10.0 (1 ratings)
Ease of integration	- (0 ratings)	10.0 (2 ratings)
Product Scalability	- (0 ratings)	9.0 (1 ratings)
Vendor post-sale	- (0 ratings)	9.0 (1 ratings)
Vendor pre-sale	- (0 ratings)	9.0 (1 ratings)