Corrigo vs. ServiceChannel

Corrigo is great for managing work orders and PM Schedules. Additionally, if you need to track KPIs, Corrigo's reporting is spot on—with automated reports and notifications, it is one of the strengths of this program. I don't recommend Corrigo for Asset Management, however, which is tricky since the PM Scheduling is such a strength.

Incentivized

ServiceChannel is well suited for companies that have multiple locations or a few very large buildings. In my experience the system allows one person to manage 150 to 200 small retail locations but when you add restaurants and buildings with lots of equipment then it gets more complex and the number of locations that one person can effectively manage is greatly reduced. You can effectively manager 50 or 30,000+ locations with this system if you have the personal. There are several free or cost-effective programs available if you are only looking to manage a dozen or so locations.

Incentivized

• KPI Reporting: there are some great canned reports that you can utilize but you can also build your own reports using their very simple report writer.
• Report Notifications: you can set up automatic notifications for reports. Additionally, you can set up schedules for your reports and attach notifications to those report schedules as well.
• PM Scheduling: you can automate your PM schedules thru Corrigo and set up multiple schedules.

Incentivized

• Up to the minute updates, so when you go to look up a work order, it is live with the most recent notes from vendor, office, etc.
• File retention - it keeps all WOs so you can go back and research previous issues for investigating, asking questions of the vendor, etc.
• Asset Tagging - it allows you to track all of your assets

Incentivized

• Asset Management: for such strong PM Scheduling, I would like to see better asset management within this product.
• Managing users: his isn't the most intuitive process and could be simpler.
• Support: once they get back to you, they can be very helpful but I find the wait time is too long.

Incentivized

• This system will always require someone to actively be available to convert proposals. There are still delays depending on the human element of the process.
• Lots of features and some are not always intuitive.
• Integration to the current procedure would be nice. Seems this requires the addition of a new system through this Service Channel application/Website. If it were to integrate to current offerings such as SalesForce it may be helpful.

Incentivized

I gave it a high rating because it's an easy to use platform.

• It walks you step by step to goal accomplishment
• It doesn't drown you in tech speak or unnecessary steps
• It appears to be created by the busy facilities manager that just needs the good stuff with no fluff.
• Not to be rude but if a facilities manager can't function in SC easily they may not be in the right field.

Incentivized

Sue Thomas is the reason...

• If a vendor has a template to upload I can ask for her support and it's done.
• If I need immediate data for a meeting and I'm away from my computer she can grab it for me on the fly.
• I've walked out of meetings looking like a stud based on the foreground work Sue did to prepare me.
• If there is a technical issues she will find a work around for me so I can focus on my job not my admin work.
• Clear and timely communication on every and all open issues.

Incentivized

When we implemented SC it was many years ago and the system was different. I cannot speak to implementing it currently.

Incentivized

We chose Corrigo for the PM Scheduling and Reporting capabilities plus its ability to integrate into other systems and provide a customer portal. This product is superior to others for those reasons. Plus the cost is on point for our size organization. Overall Corrigo was the better choice.

Incentivized

The only other experience I have with platforms such as SC is during my time at Starbucks. They created an in house work order system that was very detailed and cumbersome to work around. The good news is that once I learned Sbux's system all other systems are a piece of cake. I was able to manipulate SC within hours of working on it

Incentivized

• It has helped us automate processes with multiple clients, making us (and them) more efficient
• PM Scheduling and Reporting has saved us time and resources
• We've had to figure out a way to manage assets however since Corrigo isn't really great for this. That has cost us extra time and resource.

Incentivized

• ServiceChannel has allowed me to manage my vendors in a more efficient manner by providing scorecards which in return allows me to provide the best service to my field team.

Incentivized