Coupa vs. BILL Spend & Expense

Suitable: Simple indirect procurement. Low cost; short cycle implementation. Less Suitable: Complex procurement scenario requiring serious vendor collaboration. End-to-end integration. Direct Material Procurement, especially when planning, quality inspection, and other miscellaneous activities are involved, requires handling various special statuses and updates to meet industry- or country-specific requirements.

Incentivized

Divvy is well suited for almost any organization/business I can think of. If you need to spend money from a specific predetermined budget, Divvy works great. If you have a high volume of transactions and you're fairly decent with excel, you can create an upload file to move transactions into your general ledger (currently only QB is supported for plug ins). If I'm really trying to find a less appropriate example, maybe if you have employees who can have a large credit limit and need to travel a lot, an Amex card might have better benefits.

Incentivized

• A consistent format is helpful because if you learn the tool once, then you should be set for long term success.
• Straightforward with some of the fields (not all), but for some pieces of work. It is easy enough due to the direct nature of the tool.

Incentivized

• BILL is a really user friendly system - very easy to onboard people into.
• We love BILL's rewards system and the ability to redeem for travel or gift cards.
• BILL offers a sync option with QuickBooks that has been invaluable for our finance processes.

• With one particular customer I have had about 40 emails to be accepted as a vendor. With other customers before Coupa became horrendous I had no problems. As an existing Coupa user why do I have to create a new profile?
• I have been accepted as a user 3 times then a day later Coupa wants the same form filled again and again.
• Help is only on a chat line. You cannot speak to anyone and in my opinion they are not helpful. Their suggstions have gotten me nowhere. They refer me to talk with my customer to straighten out the problem. My cusotmer doesn't have a clue.
• I'm considering not to accept purchase orders that require invoicing through Coupa.

• Logging into more than one company or ease of logging into more than one company at a time.
• Instant messaging system to work with employees on particular transactions.
• Being able to collect rewards on a monthly basis and having the option to get it in the form of a statement credit.

I love using coupa but i'm not the decision maker in this regard.

Incentivized

-Could be easy or hard to use depending on corporate policies and compliance. At times, errors and cryptical message associated with them could drive users mad.

Incentivized

The Divvy card provides convenience and flexibility for Finance to manage and monitor each user's transactions at any time. User can issue many virtual cards for different purposes. Transactions can be easily approved. Since we can monitor transaction closely, fraud can be prevented effectively. Mobile app is user friendly and safe.

Incentivized

-Support is generally speaking OK (not great). The user community is quite active, and the response time is acceptable. I would certainly hope there's more user-generated content (like in SAP, Oracle, and Linux, etc.), but I suppose Coupa is still not large enough, and the incentives are not yet there.

Incentivized

We have enjoyed using Divvy and its functions. The Divvy team has been great, and their support team is outstanding. They have a chatbox on the platform, and they only seem to be someone on call. I have found its benefits to be outstanding, that I recommend it to my clients. I also feel that Divvy rolling out new features only makes it more compelling to stay on as a user.

Incentivized

The employee that trained me was not particularly interesting in teaching me but they were not a Coupa employee.

Incentivized

Coupa fits within our desire to have best of breed systems delivering value to our organization. We generally work with true cloud providers that are available anytime, anywhere for our mobile workforce. We are pleased that Coupa is in our lineup of service solutions.

Incentivized

Bill Spend & Expense and Ramp are pretty comparable, but we ended up making the change to Ramp based on three factors: 1. The actual receipt or invoice uploads into Sage Intacct, so when reviewing financials, everything is in one place. 2. The cashback program was much simpler and a higher rate than what we were getting. 3. We were bringing our A/P processing into a cloud solution, and wanted to be able to have them on the same one as our credit cards. This fact, combined with point 1, and just a slightly different payment flexibility, made the difference for us. Leaving out those points, which might not matter as much to someone else in a different situation, Bill Spend and Expense is a solid solution for anyone.

Incentivized

• The Sourcing Module has returned our investment 23 times on an annualized basis.
• We're now SOX compliant and as a public company, that's keeping us compliant with our corporate charter.
• Having one central invoicing location has reduced our AP calls significantly. Our suppliers now have visibility into where their invoice is in the payment cycle. We also have a much higher invoice-to-pay cycle.

Incentivized

• Immediate ROI for any company who wants their teams to focus on driving new revenues, creating great products or over delivering to customers - instead of chasing receipts 30 days behind.
• Ease of use and a great sales and tech support team at Divvy ensure successful onboarding with each and every employee.
• Immediate ROI from being able to have an agile budgeting process - cashflows improve immediately when budget spend is captured in real-time, and new opportunities are captured when approvals are that easy.

Incentivized